Tim Hortons

This is by far the worst Tim Hortons to go to early mornings.(5am-6am is a joke) 2 employee's fully focused on drive thru and ignoring walk in customers. If one employee is taking drive thru orders and the other is preparing them, why be open to walk in customer's? Horrible Horrible service. Hire more staff and do better.

I always like seeing a staff with a friendly, cheerful face and greets customers a feeling that they are happy you're there

worst tim horton I have ever visited, I entered and was waiting if someones gonna take my order, but the employees was behaving like they are too busy to take order although it was not that busy but I dont know why were they behaving to busy, I even made eye contact with them still they ignore me, need to change the staff

Complaint About Unpleasant Service at Tim Hortons

Dear Tim Hortons Management,

I recently visited one of your locations, and the lady taking my order was very rude. She seemed upset, was raising her voice, and made the experience uncomfortable. This kind of behavior is unacceptable, and I hope this issue can be addressed to improve customer service.

Thank you for your attention.

Sincerely

The renovation is horrible. Tables now are really tiny and there are less power input for working there. This place was one of the best Tin Hortons in the area, but the new distribution of the spaces looks like more shrink and uncomfortable to being here. This was the worst decision for the place.

By far the nicest Tim Hortons in Toronto. Renovation did wonders to this place. Looks amazing! Now if every franchise followed suit....

My recent visit to Tim Hortons left much to be desired. I ordered a medium French vanilla, but to my disappointment, the cup I received was only slightly more than half full. It was disheartening to pay for a medium-sized cup and essentially receive a small. The staff member at the drive-thru displayed frustration in his tone when I politely requested an extra cup. Furthermore, I was taken aback when he proceeded to provide an unnecessary and abrupt explanation about their ongoing policy of charging an additional $0.10 per cup for over a year. This experience was far from satisfactory and raised questions about the standard of service provided.

**THIS IS NOT THE FIRST TIME THIS HAS HAPPENED**

I just paid $3.00 for what was supposed to be a bagel with cream cheese. Except you need a magnifying glass to find the cream cheese. When I politely asked the staff to put enough cream cheese on the bagel to cover it, she rolled her eyes at me then asked how many ‘scoops’ of cream cheese I ordered. I didn’t order any ‘scoops’ of cream cheese - I ordered a bagel spread with it. She rudely handed it back and said if you want more you have to pay for it.

Look, if $3.00 gets you only one ‘scoop’ you better make sure it actually covers the bagel. It’s absolute highway robbery to be paying this much for a dried out bagel with a barely visible amount of cream cheese.

Never coming back to this location and I strongly recommend you steer clear as well.

They also charged $1.60 for an old fashioned plain donut. They put in zero effort and care and charge unconscionable amounts, they need to be held accountable.