Embassy of the Czech Republic

Phone lines are always closed when trying to call even during opening hours . Classic Czech mentality.

Rude receptionist. Declined to speak English while I have chosen to communicate in EN. Declined to route me to a corresponding department. Declined to understand why I was calling the embassy. All of this while I was having an emergency as a Czech citizen abroad. Horrific behaviour that can cost death. This is an embarrassment to the title CONSULATE. Waste of taxpayers money. Smells of old sickness. Please clean up your embassy.

Absolutely fantastic service and staff. I've been applying for Schengen visa for over 15 years, my experience with Czech Embassy in London has been the best so far.

They are very quick and responsive. They welcome you and try to help you at the embassy, best possible way they can.

They were aware of my case and limited time I had, so they did their best to get me my visa in time.

Truly grateful forever. Best visa and consular service ever!

Wishing everyone a smooth process

Batuhan

I have never been to Prague or the Czech Republic, and would like to check your records under the Freedom Of Information Act ! As I have only ever had acces to a UK passport.

Extremely bureaucratic establishment! Non existent phone/online service. Not to mention their limited office hours. Simple issues taking ages to resolve.

WHAT A JOKE!
Not answering emails, website really hard to navigate and has ZERO information, impossible to talk anyone on the phone and if you do get a chance to speak to the reception by pressing random numbers in the phone menu, you will be given zero information or phone numbers with German speaking automatic machine or phone numbers that don't exist.

Went to register to vote in the CZ presidential elections in the UK because I am unable to fly to Czechia to vote. It took about 20 different papers I had to fill by hand to get registered. I've been then told I have to use Royal Mail to get my voting ID because they don't know when I would be able to pick it up in person.
Went for the Royal Mail option and obviously they sent my voting ID to my Czech address in Prague.
Am I able to ring them about this to get my voting ID so that I am able to vote? NOPE.

Absolutely excellent service from the beginning till end. Staff absolutely brilliant I couldn’t find parking 🅿️ in the area the guy who was on reception was really nice and explained me where is possible to stay. I was taken on time as appointment has been booked. The lady who was dealing with my request of passport was so friendly and professional with anything I asked. everything takes only 15min and I was out. Really good experience with service! ⭐️⭐️⭐️⭐️⭐️