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Reviews — 8
TIP for renters in the 100s of poorly run BLDG properties! REPORT THEM TO NYC 311.
After 5 years of living in a one of their overpriced apts, new neighbors told me they were without heat for months. They spoke to a lawyer who said, ‘save your money and report them to 3-1-1’ - an inspector will come and can issue a daily fine. They did and got the heat fixed immediately. I tried it and it worked. Save the yourself the misery and headache!
New tenants: you’ve been warned.
After 5 years of living in a one of their overpriced apts, new neighbors told me they were without heat for months. They spoke to a lawyer who said, ‘save your money and report them to 3-1-1’ - an inspector will come and can issue a daily fine. They did and got the heat fixed immediately. I tried it and it worked. Save the yourself the misery and headache!
New tenants: you’ve been warned.
Their doormans have been explicitly told to harass new yorkers that walk by their managed buildings. Really terrifying how their doormans monitoring system can act as paramilitary police.
Wow, all these horrible reviews about Robyn Wolf and nothing has changed because her disgusting attitude continues. I called to get availability on an apartment and was instantly attacked, like if answering a yes or no question was such an inconvenience to her. She started yelling at me because I called 20 mins prior to closing, and told me I had “some nerve” doing so. You can hear screaming children over her yelling as if she picked up the phone in the middle of a theme park. Totally unprofessional. Do better, especially when you’re renting apartments for 6-10k a month!
Hi All,
I moved into my BLDG Apartment 2 years ago in April 2018. The apartment itself was very nice, large, and priced at market. Additionally, the doormen were always incredibly accommodating, kind, and helpful. The Superintendent was also responsive, and resolved issues I had with the apartment (not many) very quickly. The building was always clean, and the gym / laundry room and hallways were all kept very well.
The challenges began when I decided to move out by the end of April 2020. This was right when the pandemic was beginning to ramp up, and I had a lot of questions:
Would BLDG consider month-to-month leases given the challenges?
Would BLDG allow a third party mover to move my things so that I could avoid additional exposure if I was quarantined elsewhere?
Would BLDG accommodate a weekend moving date, given that the current situation and the need for flexibility?
I asked these questions, without getting satisfying answers. Essentially, the pre-COVID status quo of moving, leases, etc. was kept and no accommodations were being made to anyone in a similar situation. I did my best to over-communicate, as I was staying in West Virginia (4.5 hours away) while the pandemic was passing.
A quick recap of events are as follows:
I gave BLDG my notice to vacate by mid-March
I emailed the BLDG representative indicating on April 5th that they could inspect the apartment
The BLDG representative emailed me on April 9th indicating that the apartment would be inspected that day
I emailed the BLDG representative on April 15th, indicating that I hired movers to come on April 20th (no response)
I sent a follow up email to the BLDG representative on April 15th, asking if there were any issues with the inspection (no response)
I emailed the BLDG representative once again on April 18th, double checking on my two previous emails (no response)
I called the BLDG representative and left a voicemail on April 18th, double checking on the movers and the inspection (no response)
I showed up on April 20th, with movers, and was told there is a problem with the movers insurance, which delayed us by an additional 30 minutes. We were able to resolve, but it was still additional unnecessary stress.
At the end of the move, the Superintendent asks when I want to do a "Move-Out" inspection and let me know that my kitchen was insufficiently clean. Keep in mind, I had to return to West Virginia that day and did not have time in my schedule (or any remaining cleaning supplies) to do it that day. This was super infuriating, since I was told the inspection happened on April 9th and I asked repeatedly for information about the results of the inspection.
Now I'm in limbo, not knowing if an inspection, as promised, has actually been done on my apartment. I don't know if I'll be able to return to the apartment and fix / clean any issues (which I don't think there are, I took immaculate care of the place).
These are very challenging times. Many companies have stepped up and showed empathy and accommodation for their customers. BLDG has done the opposite.
I moved into my BLDG Apartment 2 years ago in April 2018. The apartment itself was very nice, large, and priced at market. Additionally, the doormen were always incredibly accommodating, kind, and helpful. The Superintendent was also responsive, and resolved issues I had with the apartment (not many) very quickly. The building was always clean, and the gym / laundry room and hallways were all kept very well.
The challenges began when I decided to move out by the end of April 2020. This was right when the pandemic was beginning to ramp up, and I had a lot of questions:
Would BLDG consider month-to-month leases given the challenges?
Would BLDG allow a third party mover to move my things so that I could avoid additional exposure if I was quarantined elsewhere?
Would BLDG accommodate a weekend moving date, given that the current situation and the need for flexibility?
I asked these questions, without getting satisfying answers. Essentially, the pre-COVID status quo of moving, leases, etc. was kept and no accommodations were being made to anyone in a similar situation. I did my best to over-communicate, as I was staying in West Virginia (4.5 hours away) while the pandemic was passing.
A quick recap of events are as follows:
I gave BLDG my notice to vacate by mid-March
I emailed the BLDG representative indicating on April 5th that they could inspect the apartment
The BLDG representative emailed me on April 9th indicating that the apartment would be inspected that day
I emailed the BLDG representative on April 15th, indicating that I hired movers to come on April 20th (no response)
I sent a follow up email to the BLDG representative on April 15th, asking if there were any issues with the inspection (no response)
I emailed the BLDG representative once again on April 18th, double checking on my two previous emails (no response)
I called the BLDG representative and left a voicemail on April 18th, double checking on the movers and the inspection (no response)
I showed up on April 20th, with movers, and was told there is a problem with the movers insurance, which delayed us by an additional 30 minutes. We were able to resolve, but it was still additional unnecessary stress.
At the end of the move, the Superintendent asks when I want to do a "Move-Out" inspection and let me know that my kitchen was insufficiently clean. Keep in mind, I had to return to West Virginia that day and did not have time in my schedule (or any remaining cleaning supplies) to do it that day. This was super infuriating, since I was told the inspection happened on April 9th and I asked repeatedly for information about the results of the inspection.
Now I'm in limbo, not knowing if an inspection, as promised, has actually been done on my apartment. I don't know if I'll be able to return to the apartment and fix / clean any issues (which I don't think there are, I took immaculate care of the place).
These are very challenging times. Many companies have stepped up and showed empathy and accommodation for their customers. BLDG has done the opposite.
Don’t expect a mold free apartment. I’ve developed severe asthma since living here and that won’t release me from my lease agreement nor will they fix my mold problem.
This is quite possibly the worst management company there is. I have lived in an apartment managed by BLDG for two years and it has been nothing short of a nightmare.
We have gone weeks with open maintenance requests, including those related to heat, hot water and gas in the dead of the winter.
Employees are far beyond rude and have no regard or respect for the safety of their tenants. They have lent our spare keys out to complete strangers, often take days to respond to simple emails, and have threatened legal action and fees against made up roles not listed in the lease.
Please note this review is specific to the NYC office and their employees.
We have gone weeks with open maintenance requests, including those related to heat, hot water and gas in the dead of the winter.
Employees are far beyond rude and have no regard or respect for the safety of their tenants. They have lent our spare keys out to complete strangers, often take days to respond to simple emails, and have threatened legal action and fees against made up roles not listed in the lease.
Please note this review is specific to the NYC office and their employees.
This company is THE WORST. Not only do the vast majority of tenants dislike them but the staff of doorman and porters hate them as well.
Hallway floors and walls in certain places looked like a project building of city housing. There were always bugs especially cockroaches in our apartment and hallways. We were told "it's New York City get used to it". The employees in the office are rude and unhelpful. They act as if they are doing you a favor to speak to you, and at times it's borderline abusive their treatment of not only us but friends in the building. They did repairs on the building which took about 10 times as long as they should have. It was if they were paid by the day so they stretched it out and sometimes workers were only there once or twice a week while the place was a wreck. The only good thing was price which was slightly lower than where we wanted to live but I'm very happy to have moved into a new building with friendly staff and management. It is like a breath of fresh air to be in a place where you are treated as you should be like a "customer". Only live here if you absolutely must. We learned the hard way how horrible this company is.
Hallway floors and walls in certain places looked like a project building of city housing. There were always bugs especially cockroaches in our apartment and hallways. We were told "it's New York City get used to it". The employees in the office are rude and unhelpful. They act as if they are doing you a favor to speak to you, and at times it's borderline abusive their treatment of not only us but friends in the building. They did repairs on the building which took about 10 times as long as they should have. It was if they were paid by the day so they stretched it out and sometimes workers were only there once or twice a week while the place was a wreck. The only good thing was price which was slightly lower than where we wanted to live but I'm very happy to have moved into a new building with friendly staff and management. It is like a breath of fresh air to be in a place where you are treated as you should be like a "customer". Only live here if you absolutely must. We learned the hard way how horrible this company is.
