Anthropologie

I have been a loyal Anthropologie customer, but my recent experiences at this store have been incredibly frustrating.
I called ahead to extend a hold on an item, and the employee assured me it would be done. When I arrived, the item was nowhere to be found. After some back and forth, the store manager finally located it in a completely different section. The disorganization was shocking and showed a lack of proper management or supervision.
This wasn’t the first issue. On a previous visit, an employee mishandled my gift card, pressing too hard during processing and damaging it. I had to go through a lengthy process to resolve this with the company.
These repeated mistakes reflect poor management and inadequate training. It’s disappointing because I love Anthropologie's products, but the lack of customer care and efficiency is making me reconsider shopping here.

This is the highlight of my trip to University Village, always!! Some find the organization of Anthro to be confusing but I actually like it; you can wander around and find interesting things in little nooks. I will also say that this Anthro is the most social I’ve ever been to; I almost always have a great conversation with other people trying things on, help style one another. I love the fitting rooms. They feel high end with great light and mirrors. The sale section is also large with the dresses highlighted in the middle. For buying, the rule with Anthro is if it’s the best dress ever and I can’t walk away I’m buying it on the spot. If it’s good but I can wait, there will be a sale for sure. Sale on sale would be occasionally 40 percent off 40 and that would be taking a bit of a risk about whether your size will still be available. The app is worth getting to bookmark your favourites and track sales. The return policy is pretty decent, just remember that sale on sale is likely final sale, but regular sale is not. I love this Anthropologie!

Went to get a sweater as a gift and saw that it said it was available in store at U Village. I asked a floor person if they could grab it for me/show me where it is, and they told me they can't because "it's in a box in the back somewhere." Like okay so go get it?

I have to give a shout out to the employees working 5/7! I was trying to get a replacement for a Wedding registry item as 1 of the bowls was shipped broken. They tried to look up in system and even took time in the back trying to find it. They were so kind and tried so hard to replace the broken bowl. I really appreciated the effort and kindness! Amazing customer service!

One of our favorite stores in U-Village. The quality and uniqueness of the products always make for a fun "browse." Staff are very helpful and polite as well.

My wife loves this store, area is clean and free of street people. Parking is free and safe. Company should make this your main flagship store, expand it by taking over the vacant H& M store next to it and close downtown store, safer for everyone.

I like this place especially when they have deals!
Unfortunately,sometimes items showing available in-store usually aren't always.
Also as a regular, it's very clear some Associates actually offer customer service. Others don't! Especially those at checkout. You can always see the selective customer service if you look the part!🤷🏾‍♀️

I always go to Anthropologie stores just to see what they carry for that location. I love this store and they had a good selection of clothing and light on home goods. Nice area to shop at the University Village