CMA

The Receptionist with green eyes was excellent , she is a true greeter. As for the expert by the name Catherine , She is another asset to this place. I will always speak good of you two. Thank you

***WARNING: TRIGGER WARNING***

Yesterday I attended 595 Montreal road CDN Diagnostic Network to have my NFT exam done at 12 weeks pregnant. The ultrasound technician (MARWA) used EXCESSIVE force with the probe and caused DEEP bruising and muscular pain. I have been experiencing extreme abdominal pain since the ultrasound and I will be documenting the bruises and taking this further. I feel abused, taken advantage of, and just downright SAD that she would do this. I even said to her at one point "Are you trying to bruise me??" HER response was "I have to wake the baby up"

If you are pregnant DO NOT BOOK YOUR ULTRASOUND HERE!!! This is my second pregnancy and I have NEVER experienced this from all of the ultrasounds I had with my first born. I have googled this type of abuse from ultrasound technicians is not normal and I am literally disgusted and will never return to this clinic or any clinics with the CDN DIAGNOSTIC name. This company should be ashamed of the treatment of their clients and should be shut down. Pregnant women are vulnerable enough and this is just a disgusting mistreatment.

Told to arrive 15 min. early, waited 15 min. past scheduled appointment. This I can handle, however, prior to this appointment, voicemail message -no reply, email message -no reply, website help message -no reply. It took two calls to the call centre, each time 60 min. wait to speak to an overseas operator.

I recently had the pleasure of visiting CDN, where I was warmly greeted by one of the most welcoming and friendly receptionists I've encountered in a medical setting. Her name was Courtney, and from the moment I stepped through the door, her hospitality made a significant difference in my experience.

First impressions matter, and Courtney certainly excelled in creating a positive one. Her genuine cheerful demeanour immediately put me at ease, despite the usual apprehension one might feel who has social anxiety. She approached her role with a refreshing blend of professionalism and warmth.

Beyond her welcoming nature, Courtney proved to be exceptionally accommodating. Despite the bustling environment, she managed to handle multiple tasks efficiently, never once losing her composure. Whether it was scheduling appointments, answering inquiries, or guiding patients, she did so with grace and attentiveness. Her ability to listen attentively to each person's concerns and respond appropriately showcased her dedication to excellent customer service.

Very busy place ! Had to wear a gown for a knee xrays
I could not keep my slip on sandals to walk to the xray room they should provide paper slippers! Completely disgusting to walk barefoot in those change room and over those carpets! I was given a small gown and i could not cover my back with it, then I had to lie on my stomach for my xrays
The waiting room is pack full, no chairs to sit on! I don’t think there is any one reading these comments as they really need to improve the service! I realize many place are short of staff but no reason for this

Worst ! please 🙏🏻 Please DONT come here!

I’m a doc myself & the queue system is unethical!

I waited for 4.5 hrs for my Xray (which was done in 2 mins)

We were told there is ONLY ONE radiographer who did 50 xray in 4.5 hrs! Lol !! Seriously ??!!!
2 mins for 1 xray , so in 4.5 hrs how many ??? Just do a simple math

The radiographer did not call anyone in for 1.5 - 2 hrs !!!!

A 70 plus old lady started crying & had a breakdown & I had to go to the receptionist to take her ASAP

Simply UNETHICAL !!!!
Patient Care Suffers at this Private Clinic & should be Reported to the Medical BOArd !!

If I could The worst place to get x-rays and ultrasounds. The wait times are atrocious. I registered at 9:10 am and it is currently 1:50 pm and I'm still waiting. Tech was supposed to be back from lunch at 1:30 and so far he's 20 mins late. To top it off, when you call the number listed, you don't even get to talk to anyone at that location (Montreal Rd) so it's pointless to call if you're looking to talk to someone in this office.

Booked my appointment finally after waiting a month for them to call me. Because of my situation they had to book me in the last appointment of the day which meant waiting for an additional week. They called me back and said they had to book an earlier appointment as I needed both x-ray and ultrasound done. Again ok. Today at the appointment I was told that my doctor did not ask for the ultrasound, even though he confirmed with me by phone that he had, and that paperwork would need to be submitted and I'd have to go through this whole mess again if it was required. So I decided to have the X-ray done at least. After waiting for 40 minutes for it, I was told there were still a few people ahead of me. I'm mentally disabled and this had pushed me to the extreme. This office, even with the covid restrictions of only having only 5 people in their office at a time, still could not manage to see people with appointments on time. This was completely unacceptable so I just got up and left. Why schedule appointments for their services if they are going to be this inept? Completely baffled as to why people accept this type of customer service and why the province accepts to pay for this mediocre type of customer service.