Hackney Council

Booked a bulky wasted removal with Hackney incompetent council for the 9th of October they failed to pick it up and I paid £20 for the service . They stole my money and 10days later the items are still outside and haven’t been collected I’ve called for 2weeks with someone to help but no one has helped me !!! incompetent pathetic people now my neighbours are annoyed with me USLESS PEOPLE !!!

Big compliment to Kemi in complaints team at Hackney Council who dealt with my complaint on some outstanding repairs from Purdys great communication and kept me up to date on everything she pushed through till the job got completed thanks again for all your help you a great asset to the council very professional and approachable great at what you do!

been constantly chased for years about council tax for a period after I moved out of the property. i have uploaded evidence multiple times over the years and been told this is resolved. but they keep sending me reminder letters. after calling again to check whats going on they tell me i did not upload evidence. only when i give them the reference number they find it in the system but nobody ever looked at it. literally no way to trust them unless you get something in writing. still on this case hope this won't affect my credit score.

UPDATE: it "seems" to be resolved now. sometimes you just need to get the right person on the line. hope this is not coming back anymore.

If you are bidding for housing, You’ll notice a very doggy bidding situation happening. There’s definitely corruption because even if you are No1 in the list where the house is near to transportation or is a new building, you will see it being directly offered to someone who is not even in the list or is no where near the top bidders. This happens 100% of the time to houses new or by train stations.

An interested media or authority should dig into this because a shocking story of corruption in Hackney housing will come to light.

The staff here are the rudest people you will ever meet. They are not only rude but can sometimes be verbally abusive. They just want to do the bare minimum and do everything in their power to show you their detest for their job. Appalling !

Here is another one star review about this notorious council.

I was living in Hackney back in 2021 and after having moved out they sent me council tax bills which should not even be in my name as I was only renting a room.

I submitted the documents to appeal and asked them to cancel all those bills. I haven't heard back from them for months and cannot reach anyone.

I have later been told that Hackney is notorious for high and erroneous council tax bills. If you are moving to the area beware!

Hackney Council has been nothing but difficult and not understanding and their PCN system seems driven to pressure people into paying without considering appeal.
My wife got a PCN for driving through a certain area. She made an appeal online and a week later we got a letter from them saying they don't accept representations from a 'third party' (car is registered in my name) and one needs to send a letter of authority (no way to do online!). We sent it but they said they haven't received it after a week when I queried over the phone (which I honestly don't believe or they take ages to open it) and wouldn't even accept granting authority over the phone and pressurise into paying because otherwise the fine would increase since it's been 14 days. To me that is unfair tactics and meant our appeal wasn't even considered. The only response I got was that I should've sent the letter as a tracking letter but that's just the symptoms of a system that is clearly not fit for purpose. No understanding, willingness to cooperate or humanity, I was told every action has a consequence and to better look at signs next time!