Well Pharmacy

Very little organisation means people are waiting over an hour just to ask for their prescription. Pharmacies are are part of the front line for health care, this isn’t good enough

Doctor sent prescription on Thursday morning, I went at 5pm to collect. The Indian woman told me to come back on Monday! Pathetic service

This is quite frankly the worst pharmacy I’ve ever had to use.
They don’t have anything in stock, the shelves are empty and the prescription service is appalling.
Long waiting time and slow service through the counter.
Took 3 days to get through the phone, because simply they just don’t pick it up.
After waiting for a week for my prescription, today I got a text that it is ready to pick up. Just after 3pm the door was shut and I was told they are closed due to staff shortages, saying “Come back tomorrow”.
They are clearly understaffed, have zero organisational skills and do not have their customers’ best interest at heart.
I won’t be using them again and will change to a different pharmacy in the future.

As others have said they simply don’t have enough staff to cope with demand. Told to wait 20 for prescription to be prepared, waited 45, asked for an update, then told sorry we don’t have the item on the prescription. Very bad. Sorry simply isn’t good enough.

I started using this pharmacy after becoming discontented with Lloyds at Brickhill drive. They were like a breath of fresh air with their efficiency
What's happened? They seem to be going rapidly downhill.

This place has gone from bad to worse. My prescription was sent two weeks ago. They used to send a text when it was available, but after I didn't receive one, I tried 'phoning them - no reply and then it cut out after twenty minutes or so!
I walked down there today and was tenth in the queue. After half-an-hour, I was still tenth and hadn't seen anyone come out with anything. I abandoned my quest.
This place isn't fit for purpose. The most useful thing they can do is close and let folk wanting prescriptions go to somewhere competent!

I felt now was the time to thank all Queens Drive. But in particular the ladies we see up front. In my family we have 4 who have reqular and detailed meds. All through COVID and to this day they are so helpful and. Always a pleasure to have a chat with. I can say as far as I'm concerned they go above and beyond just good customer service, they are lovely people
Thanks allx

The staff are helpful and friendly. My sister and I went through some terrible times at the start of the pandemic. The staff were honest compassionate and understanding. Especially one particular member of staff, thanks Beccy, you probably don't realise but you were one of the very few people who work in health care that was honest and truly caring.
Thanks