Lufthansa Cargo

10000% worst cargo airline at Ohare. And that says a lot when comparing to Cathay cargo or Eva. But I would avoid this place like the plague. If you can avoid picking up or dropping off from here I would. Minimum 2-3 hours no matter the freight. Terrible organization and procedures. You’ll lose money in Time alone spent there. just stay away !

I don't know what's going on here and I don't want to know. It is so slow and disorganized. There is a bell that rings intermittently as well as screens which display various numbers and then on top of this the attendants call numbers and the warehouse folks are supposed to call you to the door themselves. There are no windows and unfortunately no coffee machine. If there was a window and a hot coffee machine with poker cups I would give this location 3 stars.

Uff...to be honest I gave 2 stars for what this place used to be, and that means fast check in and even faster check out (I'm a Sprinter driver, so I can speak just in my name). But, yesterday I was so disappointed by slooow process inside this cargo place. Stuff was very polite, but couldn't do much to help you with pick up. Really don't know where is an issue with their system. Like I said, it used to be super fast. Waited for more than 3 hours (came to pick up just two small pallets), some people waited even more. Waiting area was super packed, outside parking was full of trucks and other vans. Definitely management needs to do something fast

Lot of waiting for the warehouse.
The office workers are good, but something needs to be done about the warehouse.
Waiting time is 8-12 hours to be loaded and sometimes still can't get the load because you run out of driving hrs.

They provide great service for logistics shipping outside of the country. They’re Always Busy, so pack a lunch!

This is probably the worst cargo airline on O’Hare. They are always painfully slow and unprofessional. Waiting time is always unreasonable long, usually over 2 hours just to get to the counter. After that you are waiting to get to the dock. I would fired all of them. They are just sitting there, women are chitchatting, snacking, laughing and working in a snail’s pace. Worst than any DMW. “The furniture” inside is made of pallets and boards which is unacceptable for any airline, especially German company. Avoid this place if you can.

Fastest I been loaded was half hour, longest I have waited was 7 hours. Been here for truck load picks at least 10 times. As some have said, its a coin flip. 1 pallet or 100 pallets, really does not matter because you must get in a first come and serve check in basis. Paperwork (delivery order) can be emailed in the event you show up with no physical documents on hand. They follow an interesting zig zag procedure to check in using tokens that contain your phone number. Text you when to come to the counter for check in (Drivers license and Delivery Order & dock assign). Then follow up with one more text/call to come inside for the load up. Check screenshots for more specifics.

8-21-23
Had to wait 7 hours start to finish. Load up was only half hour. 2 hours for first initial check in at counter. 4.5 hours more of waiting until the phone call to get on the docks. This place used to be faster than this. Employee told me how exhausted she was putting the overtime in because they couldn’t keep up with the workflow. Ended up leaving by 1:30am when they REALLY should have closed up shop at 11:00. Thats how bad it is. Understaffed. Lufa NEEDS MORE PEOPLE TO SPEED UP THE PROCESS!