W Appliance Company

I have been calling weekly for over a month for a part for my Black & Decker portable air conditioner. Promises have been made to escalate and ship within the week and it still has not shipped. They state they are escalating to a manager, but that I cannot be transferred to them and there is no other phone number to call. I will be seriously reconsidering my purchase of future black and decker products if they continue referring to this company for replacement parts.

Avoid this company. Bought a Commercial Cool window AC that they sell through Target and it quit working after about one year and they ignored warrantee claim.

Does this company even exist? I have been calling weekly for months for a part for my Black & Decker portable air conditioner. Promises have been made and NEVER kept. They have many phone numbers, but each one results in the same nothing. Black and Decker will not help and just refers to W Appliance. I will never purchase another Black and Decker product.

I don't know why Black + Decker lets these clowns handle their warranty work. They don't answer the phone, they don't return emails. If you get a product that is warrantied by them and it doesn't work, just beg the vendor to give you a refund, because you aren't getting your situation squared away by these people.

If I could give this company negative stars I would. I bought a compact washer and dryer supposedly black and decker less than a year ago and now it's completely dead I have made in the last month to date over 70 phone calls and sent 23 emails today alone I've emailed them every hour on the hour demanding a response. I have received one email from this company giving me half directions I have since sent photograph of proof of me following their directions and now after two weeks cents still no replacement and no follow up. I have filed a Better Business Bureau complaint because it's so ridiculous these units are not cheap and somebody needs to stand by them

I’ve had this hunk of junk since may 2021 a month later it flooded my carpet in my room. Now here I am 3 months later with at least 30 attempts to contact the company and get a refund or replacement. Apparently it says black and decker but it’s not. Some company called w appliance is the maker of this unit and when I’m connected to them it rings until it gets to a full voicemail. I honestly can’t believe amazon is selling this trash product made by a scam company. $400!??? I’ve NEVER in my life spent this much money on a product and encounter this many problems but also ZERO accountability from ANYONE who sells this product. Now I just have a heavy $400 piece of garbage. This was the biggest scam.

I purchased a Black+Decker portable air conditioner (Model: BPACT14 / Serial: 86576Z2001160350243 / Catalog: BPACT14**) from Amazon on 8/17/20. It came pretty beat up with several dents and sizable crack in the window bracket, and a screw missing on the bottom, right side (I have pics). It worked for about 2 months but when I tried using it this summer, it would only run for about 30 mins before shutting off and showing the FT (Full Tank) error code, so I'd empty it and get the same error again. Per manual, it should only need draining 1x per SEASON.

I have attempted contact w/ this sham warranty company 14 times over the past 4 months and they've never once patched my call through to a human. I've left them 6 voicemails asking them to call back and they never have. MY ONE YEAR WARRANTY IS ALMOST EXPIRED (TUES 8/17/21) and I'm furious I paid $433.19 for a defective a/c with ABSOLUTELY ZERO WARRANTY SUPPORT. I am also filing official complaints with both Black+Decker and Amazon.