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Reviews
Its a scam. After they take the money they don't return your phone call or text if issue isnt fixed. costed 350 to fix my washer was on lock mode. Tech came to "unclog" it but afterwards continued the problem. My washer still wasnt draining. Lost $350 plus a damaged washer. Now I gotta buy a new washer. I should've bought a new one to begin with. Dont waste your money I was tricked when I saw 5 star reviews.
Before anything, I’d like to mention that this is the firs negative review I’ve written on line, ever. This company left me with terrible disappointment. I made an appointment over the phone with Rob who is mentioned in reviews by others multiple times, which leads me to believe that he is well established at this company. I explained about my broken fridge and the stress it’s causing, he sounded sympathetic and said they will evaluate for a fee and let me know what ( if anything ) can be done.
On the day of the appointment no one showed up all day, nor did anyone contacted me from the company. I left 2 messages and emailed over the following days- zero response. I feel that this is an extremely disrespectful way to treat a customer that you agreed to make an appointment with and wasting someone’s time like this is unprofessional.
On the day of the appointment no one showed up all day, nor did anyone contacted me from the company. I left 2 messages and emailed over the following days- zero response. I feel that this is an extremely disrespectful way to treat a customer that you agreed to make an appointment with and wasting someone’s time like this is unprofessional.
Technician never showed up I was waiting since 8:00 am to 5:00 pm he “Samuel” took a picture of my building and said “we mis you “ he is a liar 🤥 🤬🤬🤬🤬🤬🤬
Alejandro came when he said he would, diagnosed the problem and ordered the part.
Came back and replaced the part and made sure the machine was running correctly. Was kind and a very nice man.
Came back and replaced the part and made sure the machine was running correctly. Was kind and a very nice man.
I needed my stove repaired and they were available the next day! Outstanding service! I made sure to ask for Roberts card and will call them again without hesitation! Highly recommend! Through and friendly! Ask for Robert!!
Disappointed, the owner sent a guy who did not know anything and kept on telling different parts were no good. Then, after I spoke to his boss, he checked again and now it was something else. Paid him 75 bucks and he said at the end it was the evaporator motor and it would cost 665.00 to fix. I called someone else and turns out it was a 25.00 part, and charged me 50.00 .... stay away from them the workers have no clue what they are doing its a guessing game for them.
I have been calling weekly for over a month for a part for my Black & Decker portable air conditioner. Promises have been made to escalate and ship within the week and it still has not shipped. They state they are escalating to a manager, but that I cannot be transferred to them and there is no other phone number to call. I will be seriously reconsidering my purchase of future black and decker products if they continue referring to this company for replacement parts.
Very impressed with this company. When my fridge temperatures were fluctuating they came out promptly, correctly diagnosed the fan as being the issue, ordered the new part, and were ready to install it two business days later. After installation the temperatures at the top of the fridge were still high, so I called them back. Robert came out same day (on a weekend no less), adjusted the fan height, and now the whole fridge is a perfect uniform temperature. Problem solved. The pricing is very transparent and worth every penny. If you choose to have them repair, they'll apply the fee to diagnose toward the cost of the repair. Both Paul and Robert took the time to explain the problem to me, which I also very much appreciated. Going forward, Appliance Man will be my first call for anything that breaks and I recommend it be yours as well.
Paul did a great job fixing the dishwasher. He even went out of his way and saved us the need and cost to visit the plumber as well. Highly recommend his service to anyone in need!
Very helpful, fast & efficient service for installing my refrigerator with Robert. Thank you AV.
Ridiculous how hard it is to find quality, professional and courteous tradesmen in NYC - Appliance Man NJ is definitely one of them! They are proactive and responsive with scheduling, quotes and billing. They utilize customer friendly software. their team was knowledgeable and friendly. Thrilled to recommend them.
Avoid this company. Bought a Commercial Cool window AC that they sell through Target and it quit working after about one year and they ignored warrantee claim.
On Friday, called and spoke with Robert. We scheduled an appointment for the next week when someone would be home. He was friendly and professional. Then, on Saturday (the following morning) AV (Victor) called and asked if someone would be home which we were. AV came over, diagnosed the issue and fixed it right away, and fee was very reasonable.
Be assured, they are on speed dial next time we need a reliable, professional and reasonably priced appliance service! I strongly recommend using them!!!!
Be assured, they are on speed dial next time we need a reliable, professional and reasonably priced appliance service! I strongly recommend using them!!!!
I was glad I found the company I can always depend on for my appliance needs. This service company gladly helped me when my refrigerator stopped working. I was impressed with their technician because he was punctual. He fixed my refrigerator and charged a fair price.
I've been coming back to Appliance Repair Ridgewood NY for years now. Since then, their home appliance services have only been improving. I want to commend their technician on how fast and easy it was for him to fix my dishwasher when it was no longer cleaning the dishes.
Booked a technician thru this company. He came 3 times until he can figure out what part he needed back in October. It took him 2 months to get the part. I've been trying to get him to come and repair the stove since new year and he keeps missing appointments and making excuses. He already got paid for the repair and half of the part and keeps wasting my time. The company says the technician is responsible and that I have to get my money back from him. The technicians they use aren't their employees so they have no say in what they do. They just make appointments for them. If anything goes wrong you're on your own.
I scheduled an appointment. They had me block of 9am-5pm (the whole day) for their visit. They arrived with almost no notice and then charged $100+ fee just to tell me what I already know (that my laundry rim needed to be swapped out). They then wanted to charge me $700 for a new rim of which $350 was going to be labor to do what is 10 minutes of work. This would also have required another full day of waiting several weeks out from the day of the estimate. The worker seemed extremely anxious and was very unclear about pricing, timing, and other factors related to the final quote. I decided to decline the quote due to the extreme unprofessionalism and would recommend others not to consider this company.
Fridge broke Sunday evening and was able to stop by on Monday afternoon. Hopefully fixed but if not we have a plan B. Great and professional service.
Seamless from start to finish. Professional company, easy phone contact with date & time of visit assigned at once. Repairman was very nice & immediately knew what was wrong with our stove … and had the part in his truck to fix it! Very nice to have something go so smoothly in this day and age.
Very nice experience. Technician performed an amazing job on replacing my compressor on my refrigerator. Great service, recommended.
AV Appliance is a top notch provider that goes above and beyond to make sure you are completely satisfied with the outcome. I was having a huge problem getting a new fridge from Lowe’s, Robert and his staff diagnosed the fridge could not be repaired and help get us a new fridge! We are very thankful for his speedy response to getting what we needed done! Look no further then AV appliances! They are the best!
Worst experience possible! Once the reps in India lie about the service they claim will be provided, You can never speak to them again. No numbers are available to call. The techs are like Uber drivers, independent and don’t work for sears. There is no sears its a scam. No physical locations as they claim when google searching. It’s all a lie. Only recourse is to stop cc payment and hire a legit company. What a joke. Would never hire again!
I contacted the guys to repair the refrigerator. The problem turned out to be serious, the motor burned out and it was necessary to change it. There's nothing to be done, a new refrigerator is much more expensive. They ordered me a new motor and a few days later they came for a replacement. Everything was done quickly, the refrigerator works like new now. I'm glad.
Our Miele dishwasher broke in Northern NJ. I found Appliance Man on line which can sometimes end up with a bad result, however, I saw a lot of 5 star reviews. This company was extremely professional. They explained everything clearly. They kept us up to date with the part ordering. They gave us a window of time in advance when they would arrive but then they called us as soon as they knew exactly when they would arrive. The repairman diagnosed our issue immediately, ordered the necessary part, and then came back on time to fix it. They deserve all five stars. They were perfect.
This was a great experience for me. I had an awful experience with Mr. Appliance of NYC which is right down the street from where I live so I was hesitant to call another place in the neighborhood. My repair guy texted and called me in advance of arriving, which he did on time and he was pleasant and polite. And most importantly he fixed my fridge. I will use them again.
On time and reliable professional service
Does this company even exist? I have been calling weekly for months for a part for my Black & Decker portable air conditioner. Promises have been made and NEVER kept. They have many phone numbers, but each one results in the same nothing. Black and Decker will not help and just refers to W Appliance. I will never purchase another Black and Decker product.
Excellent service
I don't know why Black + Decker lets these clowns handle their warranty work. They don't answer the phone, they don't return emails. If you get a product that is warrantied by them and it doesn't work, just beg the vendor to give you a refund, because you aren't getting your situation squared away by these people.
If I could give this company negative stars I would. I bought a compact washer and dryer supposedly black and decker less than a year ago and now it's completely dead I have made in the last month to date over 70 phone calls and sent 23 emails today alone I've emailed them every hour on the hour demanding a response. I have received one email from this company giving me half directions I have since sent photograph of proof of me following their directions and now after two weeks cents still no replacement and no follow up. I have filed a Better Business Bureau complaint because it's so ridiculous these units are not cheap and somebody needs to stand by them
I’ve had this hunk of junk since may 2021 a month later it flooded my carpet in my room. Now here I am 3 months later with at least 30 attempts to contact the company and get a refund or replacement. Apparently it says black and decker but it’s not. Some company called w appliance is the maker of this unit and when I’m connected to them it rings until it gets to a full voicemail. I honestly can’t believe amazon is selling this trash product made by a scam company. $400!??? I’ve NEVER in my life spent this much money on a product and encounter this many problems but also ZERO accountability from ANYONE who sells this product. Now I just have a heavy $400 piece of garbage. This was the biggest scam.
I purchased a Black+Decker portable air conditioner (Model: BPACT14 / Serial: 86576Z2001160350243 / Catalog: BPACT14**) from Amazon on 8/17/20. It came pretty beat up with several dents and sizable crack in the window bracket, and a screw missing on the bottom, right side (I have pics). It worked for about 2 months but when I tried using it this summer, it would only run for about 30 mins before shutting off and showing the FT (Full Tank) error code, so I'd empty it and get the same error again. Per manual, it should only need draining 1x per SEASON.
I have attempted contact w/ this sham warranty company 14 times over the past 4 months and they've never once patched my call through to a human. I've left them 6 voicemails asking them to call back and they never have. MY ONE YEAR WARRANTY IS ALMOST EXPIRED (TUES 8/17/21) and I'm furious I paid $433.19 for a defective a/c with ABSOLUTELY ZERO WARRANTY SUPPORT. I am also filing official complaints with both Black+Decker and Amazon.
I have attempted contact w/ this sham warranty company 14 times over the past 4 months and they've never once patched my call through to a human. I've left them 6 voicemails asking them to call back and they never have. MY ONE YEAR WARRANTY IS ALMOST EXPIRED (TUES 8/17/21) and I'm furious I paid $433.19 for a defective a/c with ABSOLUTELY ZERO WARRANTY SUPPORT. I am also filing official complaints with both Black+Decker and Amazon.
Appliance men were professional and very kind. Appreciate their service in fixing my refrigerator. Took a few visits to figure out exactly what was wrong, but Robert was very understanding and patient, and was very fair with pricing. Fridge has been working great ever since. They take pride in customer satisfaction a great deal.
Robert is the best. We had a stovetop that was clicking whenever it got above a certain strength which was maddening. Robert came several times as it was a persistent issue and the parts were not working well. He was patient and responsive and determined to fix the problem and he wouldn't quit until he fixed it which required several visits and various ordering of replacement parts. He only charged us for the initial visit and parts which is also amazing. He also had fixed our regular oven in the past and did a fantastic job. His professionalism is unmatched! .He also did a beautiful job cleaning our stove and oven. We are very grateful and will definitely hire him again for all of our appliances. Robert is a very kind guy and chatting with him while he worked was an added bonus. Thanks so much!
Purchased a window A/C unit from Black and Decker that failed after the first 3 months. Processed a warranty claim with this company and mailed the requested materials to them more than 2 months ago. They do not return calls, wont return emails, promise manager call backs and nothing. It is clear this company is FRAUDULENT. A search on BBB reveals dozens of complaints within the last 12 months alone. The takeaway- don't buy anything from Black and Decker, they do not actually service or warranty their products.
Took long to get part. Didnt level machine after put back in place.
The service and professionalism is top notch. Over the past 4 years, I have hired AV Appliance services several times, four times for repair of two different stoves and once for repair of a washing machine. Each time, the service has been great. The staff has been punctual and have followed-up when any subsequent issues arise. I would hire again if needed, and also highly recommend this company.
We are very happy with their service. Their service was prompt and effective. Our refrigerator was completely out of work on Friday. We put the order for a new one. They prepared the COI on Monday and the refrigerator was delivered on Tuesday morning and installation was done on Tuesday afternoon. Great!
Técnicos calificados. Buen servicio.
The dishwasher wasn’t draining the water quickly, and it would also smell after I cleaned the interior. I didn’t know what else to do so I brought in the repairman to handle the situation. He didn’t take a long time to find the problem and fix it. The price was reasonable and the service highly impeccable.
This brilliant technician explained what the trouble was and what he needed to do. In less than half an hour, my dryer was A-OK again!
Fast, friendly, and expert. I had Appliance Repair Queens Village fix my dryer that would make noise when spinning. The appliance service technician showed up and found out that the drum bearing was too old and worn. He replaced the part with a new one and the dryer ran quietly again.
My six-year old oven failed to heat, so I contacted someone from Appliance Repair Queens Village. Their appliance service technician arrived right on time and found out that the problem was the bake element. He had the part replaced and the oven worked as good as new.
I was about to cook popcorn in my microwave oven when I noticed that the buttons were not working. I contacted Appliance Repair Queens Village to assist me with my problem. Their microwave repair technician recommended replacing the touchpad to solve the issue. The appliance service was finished in a jiffy. Great job!
I was surprised when I felt my refrigerator getting hot instead of getting cold. The unit’s shell was hot, and I didn’t know how to handle it. I called Appliance Repair Queens Village to bring in their specialist. The repairman took time to handle the re-wiring of the motor and the condenser coils. It was pretty comprehensive! Thanks!
I’ve always used Certified Appliance Repair Ridgewood’s services before. They have repaired my oven and fridge last year and last week, I called them to repair my washing machine, which was making loud noises as if something was caught inside. They are my trusted appliances repair service provider and they will be for a very long time. They haven’t disappointed me yet and I’m sure they never will. I highly recommend them for everyone.
Appliance Repair Ridgewood NY responded so quickly when I booked a home appliance service. The repair technician knew how to fix my dishwasher. I use an old dishwasher unit, but he managed to provide an effective dishwasher repair. He placed a new door gasket to address the water leaking problem.
My washer was noisy, it was making a grinding noise and it was annoying. I called Appliance Repair Ridgewood NY to resolve the problem. The appliance service technician they sent was friendly, polite and professional. He told me that the bearing was falling apart. After the repair, I never heard that annoying noise again.
I had to add a star just so I can post a review, but this place is not even a one star. DO NOT CALL THEM. THEY WILL RIP YOU OFF. My company called them for a leak we had behind our refrigerator. Took 5 days to finally show up after blowing us off, should've been our first clue. kept saying they were on their way. Finally on the 5th day 440pm they call said they would b here in 20min. DID NOT show up until 912pm. If it wasn't for our building engineer being nice enough to stay we most likely would've been charged for nothing ( 90.00 fee just to come out). It took the repair man about 20min to fix our leak. We got charged $320.00. No, really!! when we called the next day we were told because we did authorize card and the leak was fixed, deal with it. WoW!! How professional. shows up after 9pm after days of blowing us off, then 20min work for a little over $300. And btw the supposed assistant to manager, because you can't talk to the manager ( how convenient ) is absolutely one of the rudest person you can talk to. So I would highly recommend one of the many other repair shops around.