OhioHealth Riverside Methodist Hospital and Emergency Department

This rating is for labor & delivery and the postpartum unit....and triage. Everything related to childbirth. I delivered in January and will never deliver there or maybe nowhere ever again because of such a terrible experience. I felt like the nurses were just herding women through like cattle with little to no care or empathy. Triage told me my water broke at 34 weeks when it hadn't and nearly started pitocin I went in with side pain which was repeatedly ignored and I was sent home with no reassurance or answers. I had to figure out for myself that I had a uti and call my OB and beg for medicine. I started having hypertension (I think from all of the stress) and ended up being induced at 37 weeks. My birthing experience was a nightmare. When we arrived, we waited for 20 minutes outside of L&D holding bags and standing on my feet because nobody would answer the door. The first nurse was knowledgeable and experienced, I wish I could remember her name and wish we would've had her the whole time. When it came time for the epidural, the nurse administering it put it in too far to the right causing me to have a lot of pain and had to do it again correctly. During my birth experience, we had four different nurses in a 24 hour time period. One of which was called in and made it very apparent that she didn't want to be there. My husband was ignored during the entire process and everyone acted like he wasn't even there. The nurses talked amongst themselves loud enough that we could hear them about concerning things like the baby's heart rate being too high and me having an infection. I tried to ask questions but they didn't give me any reassurance. I was told I was ready to push (and felt ready) around 10pm but my doctor scheduled SEVEN inductions for the same day and her presence and attentiveness was severely lacking. I got an infection from my water being broke too long and at one point my doctor told me "I think he will fit". She told me I was having an emergency but another patient had a bigger emergency and needed a c section and I needed to decide if I wanted a c section or for her to suck the baby out (which also could cause brain damage). It was at least an hour and a half before she returned after having that conversation. I ended up pushing him out but his head was severely swollen and the doctor said he had the biggest head she's ever delivered. I don't say that braggingly but that the doctor and nurses were negligent. After not being able to eat for over 24 hours, I was brought water and crackers. It took hours to go to postpartum and then after getting settled and finally having time to order breakfast, you have to wait two hours for the meal to be delivered. My husband got food poisoning from the breakfast and started throwing up. My first trip to the bathroom AS A FIRST TIME MOM, the nurse pointed to the bathroom and said everything you need is in there. I had to ask her to show me what to do and to help me since I could barely walk and my husband was sick. She acted like it was a pain to help. Throughout our stay, the room felt depressing and I felt I cared for. The least somebody could have done was to check to see if I was eating and drinking enough. We were under the impression that our baby would be in our room at all times except for the circumsision. This is far from the truth. I also needed help with breastfeeding and it was over 24 hours before I actually had somebody helpful to work with me. The first lactation consultant scolded me that I was doing it wrong but wouldn't help me with any techniques. There was a pump in the room but I didn't quite know how to use it or how much to use it and I didn't receive any help with that either even when asking. I was in tears so much during our stay at the hospital and it was a launching pad for my postpartum anxiety and depression. This is just a little bit of my experience there but I would never step foot in this hospital again.

Emergency Room...
I was experiencing cold sweats since i awoke around 8:15am.
i just felt something was amiss...even cashiering for half my shift didn't help me recover...clammy skin...

Linda drove me to the ER.
1) I had to pass thru the metal detector; not good as i am trying to reach the ER desk! I waited while the guard gave me a receipt for my pocket knife and my scissors!
BEST TO ARRIVE IN THE SQUAD

2) They remembered at the ER Desk. And, called me 2nd....
that was the first hour.

3) EKG by a very kind ER Nurse. I could tell she was of like-minded Faith. Then down a hall to have my blood drawn. Then, back to the Waiting Room to sit. Then, called in for a chest X-Ray. that was 90 min.

4) In the Waiting Room to have my results studied by a Doctor and his findings. Here now, at the ER for 2.37 hours.

(I wholeheartedly recommend Dr. Arash Arshi, my Cardiologist that i met on 05.03.2017.
The Squad bypassed ER and took me (with a Widow Maker) directly to the Heart Cath Room.)

Prayers for me that what Holy Spirit knows about this will have Truth revealed to my Cardiologist. And that "His Praise will be continually in my mouth" as I still work until the Day He takes me home!

Keith Carey
Psalm 34

My age 60-something father developed severe abdominal pain on Sunday. Went to ER on Monday morning in excruciating pain, left to lie on ER **FLOOR** for **hours** because no beds. Diagnosed with kidney stone. Scheduled for surgery on Tuesday night with no pre-op instructions. Failed to receive pain medication for hours when pain was 8/9. Then Drs. refused to operate supposedly because father had taken meds. Whether for liability or at end of Dr. shift, he was left **in excruiating pain** til WEDNESDAY. Then drs. released him **with a fever** and had to be begged/demanded for antibiotics which they did not want to give. On discharge, fever spiked and my father developed a **kidney infection** — no surprise as left with stones for days while in care of Riverside. Now left with long-term chronic adrenal fatigue and shell of person he was. Now: if you find yourself in excruciating pain, is Riverside where you will go to? What kind of standard of care is this??

This hospital has the rudest staff I've encountered at any medical facility. They do not communicate in any kind of timely manner to their patients and their family. They never know anything..couldn't even tell us the Dr's name that just completed a procedure on a family member in ICU...apparently the ridiculously rude nurse can't check the chart. We are close to transferring our family member to another hospital because we are so concerned with the lack of communication and the attitudes of staff members. I would not recommend anyone using this hospital. They have made an already stressful matter so much worse with their total lack of empathy. You have to continually contact them bc even tho they are supposed to update you, they never call with an update. Terrible experience so far.

My husband had to have his kidney removed. This was our first time at Riverside. Every staff member we came in contact with was very kind and helpful. From the volunteer giving us directions to all the medical staff throughout the process. This made a very stressful situation much more pleasant. The doctors and nurses at all levels were so helpful and seemed to care about the patient and the family members. Thank you for all the great!

I’ve been both a patient here and the daughter of patients here for many situations. Most of my experiences here have been great considering we’re in a hospital where nobody wants to be.

I’ve had both of my kids here and have been here as a patient a few times over the past years. From having a car accident and needing simple scans to having major surgery. I’ve honestly only had one horrible experience and one not great experience out of the 9 times I can recall having been a patient here spanning over the past 12 years. All other experience I’ve had here has been wonderful. The staff has always been pleasant. Most staff members are more than happy to help and keep you comfortable.

One of my more recent visit to the ER there was no wait at all and I got the care I needed/was admitted and was taken care of at a fast pace. I was admitted from a Sunday evening until a Thursday afternoon. My only bad experiences involved one transport worker and maybe one or two other employees who aren’t actually hired/contracted by riverside from my understanding. I reached out to their grievances department and reported my concerns. I believe I was taken seriously and they will resolve or have resolved any issues concerned with my care.

My most recent experience was wonderful, it was a scheduled follow up procedure and everyone took great care of myself and my needs.
Thank you to all of the amazing staff members!

Absolutely amazing emergency room! I have been sick the last four days and previously had gone to a different emergency room that did not even see me after 9 hours. I was checked in at Riverside within 5 minutes of my arrival and given a room within the hour! All of the nurses and doctors were super helpful and kind and answered all of my questions. They took amazing care of me and I would absolutely recommend this place to anyone!

I broke/dislocated my foot/ankle on Sunday 8.20.2023. I was brought to the ER in an ambulance(shoutout to Columbus Medic 19) around 1:30 PM. The ER was clearly busy, I was almost placed in overflow but ended up in a pediatric room. Long story short, everyone I dealt with was an example of a true professional in an industry that never receives enough thanks.

All the nurses I interacted with were kind, and attentive, and almost made me forget my foot was practically a 90-degree angle from my leg. I apologize if I spell a name incorrectly, but nurses Lillie and Kim were 5/5 stars would recommend. NP Kate and Ortho tech Kasey were real ones, if you ever need a team to yank your foot and/or bones back into place, they are the professionals you want. The X-ray techs were awesome, Jeffrey was great, and definitely gentle around the whole broken ankle thing. A woman took X-rays after everything was back in place, I'm sorry I can't remember her name, but she was great too.

CAT scan squad was 5/5 stars, sorry my phone fell out of my pocket mid-scan, but because they told me the difference between a CAT scan and an MRI I stayed perfectly still because I wasn't afraid of the machine yanking my phone like a magnetically charged bullet.

Apologies if I forgot anyone that I interacted with.

I know everyone at the ER is usually seeing people at their worst times, but everyone is there because they truly care. I don't believe anyone is forced to work in an Emergency Room, they do it because they care. Everyone has bad days, but everyone I had the pleasure of interacting with must've been having a good day because they dealt with my bad jokes and other stress-coping mechanisms in stride and made one of my worst days not so bad after all. I know they don't get the recognition they truly deserve, but I hope this review helps.