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Reviews — 8
I have purchased a few trailers, and truck bed covers for our company. All the interactions have been very positive. Derek did a great job explaining the different options when purchasing the trailers, and John helped me with accessories being added to the trailers. The service department performed the work in a timely manner and it met all my expectations. They also helped me in a jam, when my boat trailer leaf springs broke with my boat on the trailer. John came to my rescue and helped me limp it back to their shop where they could fix both leaf springs. I highly recommend them for any of your trailer or truck accessories needs.
Amazing in and out. Julio helped me a great deal. He had the trailer ready and waiting for me when I arrived. Very friendly and quick service!
I implore all potential buyers to exercise caution when considering this dealership for your purchase.
While the initial sale was smooth thanks to Julio's knowledge and ease of interaction, the experience unfortunately declines thereafter.
My trailer, purchased a mere few months ago, has spent the majority of its life with the business, awaiting a hydraulic jack replacement for over four weeks.
Despite this protracted issue, no interim solution, such as fitting a mechanical trailer jack to keep my operations running, was proposed. As a result, I've missed out on significant renovation projects and various smaller jobs.
I, myself, had to put forth the suggestion that they accept my defective trailer in return for a new one. Their solution was far from satisfactory, however. They offered a measly $11K for my virtually new trailer, while proposing a lesser-featured trailer priced at $12K in return. It raises the question, why should I foot the bill to replace a faulty product, let alone continue to invest in a company with such an unsatisfactory approach to customer service?
Regarding the trailer's quality, the factory-provided powder coating was significantly sub-par. On identifying this flaw, I immediately returned the trailer, only to be dismissed with an unprofessional criticism of 'American Steel' and an unhelpful endorsement of 'Chinese Steel.' Their solution to the shoddy paintwork? Handing me a can of spray paint, a farcical proposition given the circumstances.
Additionally, my trailer came with factory damages, supposedly repaired prior to sale. Any attempt to address this issue was merely a futile exercise, met with zero substantial assistance.
In essence, I paid $15K for a supposed top-tier BidTex dump trailer, but what I received was a poorly manufactured, overpriced product with abysmal after-sales support. A definite misrepresentation of value, it seems obvious that this company prioritizes profit-making at every opportunity over extending fair treatment to its customers.
Unfortunately, this corporation exhibits zero flexibility or willingness to compromise. There is no understanding or empathy factoring into their business dealings. As a customer, it feels like you hold no importance or value to them.
In contrast to their golden sales pitch, the reality of their service and product quality is remarkably tarnished. Do keep this in mind when considering your purchase.
While the initial sale was smooth thanks to Julio's knowledge and ease of interaction, the experience unfortunately declines thereafter.
My trailer, purchased a mere few months ago, has spent the majority of its life with the business, awaiting a hydraulic jack replacement for over four weeks.
Despite this protracted issue, no interim solution, such as fitting a mechanical trailer jack to keep my operations running, was proposed. As a result, I've missed out on significant renovation projects and various smaller jobs.
I, myself, had to put forth the suggestion that they accept my defective trailer in return for a new one. Their solution was far from satisfactory, however. They offered a measly $11K for my virtually new trailer, while proposing a lesser-featured trailer priced at $12K in return. It raises the question, why should I foot the bill to replace a faulty product, let alone continue to invest in a company with such an unsatisfactory approach to customer service?
Regarding the trailer's quality, the factory-provided powder coating was significantly sub-par. On identifying this flaw, I immediately returned the trailer, only to be dismissed with an unprofessional criticism of 'American Steel' and an unhelpful endorsement of 'Chinese Steel.' Their solution to the shoddy paintwork? Handing me a can of spray paint, a farcical proposition given the circumstances.
Additionally, my trailer came with factory damages, supposedly repaired prior to sale. Any attempt to address this issue was merely a futile exercise, met with zero substantial assistance.
In essence, I paid $15K for a supposed top-tier BidTex dump trailer, but what I received was a poorly manufactured, overpriced product with abysmal after-sales support. A definite misrepresentation of value, it seems obvious that this company prioritizes profit-making at every opportunity over extending fair treatment to its customers.
Unfortunately, this corporation exhibits zero flexibility or willingness to compromise. There is no understanding or empathy factoring into their business dealings. As a customer, it feels like you hold no importance or value to them.
In contrast to their golden sales pitch, the reality of their service and product quality is remarkably tarnished. Do keep this in mind when considering your purchase.
I implore all potential buyers to exercise caution when considering this dealership for your purchase.
While the initial sale was smooth thanks to Julio's knowledge and ease of interaction, the experience unfortunately declines thereafter.
My trailer, purchased a mere few months ago, has spent the majority of its life with the business, awaiting a hydraulic jack replacement for over four weeks.
I STILL DO NOT HAVE IT BACK !! 🤷🏻
Despite this protracted issue, no interim solution, such as fitting a mechanical trailer jack to keep my operations running, was proposed.
As a result, I've missed out on significant renovation projects and various smaller jobs.
I, myself, had to put forth the suggestion that they accept my defective trailer in return for a new one. Their solution was far from satisfactory, however.
They offered a measly $11K for my virtually new trailer, while proposing a lesser-featured trailer priced at $12K in return.
It raises the question, why should I foot the bill to replace a faulty product, let alone continue to invest in a company with such an unsatisfactory approach to customer service?
Regarding the trailer's quality, the factory-provided powder coating was significantly sub-par.
On identifying this flaw, I immediately returned the trailer, only to be dismissed with an unprofessional criticism of 'American Steel' and an unhelpful endorsement of 'Chinese Steel.' Their solution to the shoddy paintwork?
Handing me a can of spray paint, a farcical proposition given the circumstances. Additionally, my trailer came with factory damages, supposedly repaired prior to sale.
Any attempt to address this issue was merely a futile exercise, met with zero substantial assistance. In essence, I paid $15K for a supposed top-tier BidTex dump trailer, but what I received was a poorly manufactured, overpriced product with abysmal after-sales support.
They knowingly sold me a damage trailer!!
The paint is absolutely atrocious!
The structure has visible damage..
Big Tex and East Coast should have agreed to either sell it as damaged goods or not tried selling it at all.
A definite misrepresentation of value, it seems obvious that this company prioritizes profit-making at every opportunity over extending fair treatment to its customers.
Unfortunately, this corporation exhibits zero flexibility or willingness to compromise. There is no understanding or empathy factoring into their business dealings.
As a customer, it feels like you hold no importance or value to them.
In contrast to their golden sales pitch, the reality of their service and product quality is remarkably tarnished.
Do keep this in mind when considering your purchase.
While the initial sale was smooth thanks to Julio's knowledge and ease of interaction, the experience unfortunately declines thereafter.
My trailer, purchased a mere few months ago, has spent the majority of its life with the business, awaiting a hydraulic jack replacement for over four weeks.
I STILL DO NOT HAVE IT BACK !! 🤷🏻
Despite this protracted issue, no interim solution, such as fitting a mechanical trailer jack to keep my operations running, was proposed.
As a result, I've missed out on significant renovation projects and various smaller jobs.
I, myself, had to put forth the suggestion that they accept my defective trailer in return for a new one. Their solution was far from satisfactory, however.
They offered a measly $11K for my virtually new trailer, while proposing a lesser-featured trailer priced at $12K in return.
It raises the question, why should I foot the bill to replace a faulty product, let alone continue to invest in a company with such an unsatisfactory approach to customer service?
Regarding the trailer's quality, the factory-provided powder coating was significantly sub-par.
On identifying this flaw, I immediately returned the trailer, only to be dismissed with an unprofessional criticism of 'American Steel' and an unhelpful endorsement of 'Chinese Steel.' Their solution to the shoddy paintwork?
Handing me a can of spray paint, a farcical proposition given the circumstances. Additionally, my trailer came with factory damages, supposedly repaired prior to sale.
Any attempt to address this issue was merely a futile exercise, met with zero substantial assistance. In essence, I paid $15K for a supposed top-tier BidTex dump trailer, but what I received was a poorly manufactured, overpriced product with abysmal after-sales support.
They knowingly sold me a damage trailer!!
The paint is absolutely atrocious!
The structure has visible damage..
Big Tex and East Coast should have agreed to either sell it as damaged goods or not tried selling it at all.
A definite misrepresentation of value, it seems obvious that this company prioritizes profit-making at every opportunity over extending fair treatment to its customers.
Unfortunately, this corporation exhibits zero flexibility or willingness to compromise. There is no understanding or empathy factoring into their business dealings.
As a customer, it feels like you hold no importance or value to them.
In contrast to their golden sales pitch, the reality of their service and product quality is remarkably tarnished.
Do keep this in mind when considering your purchase.
Review of Service: Excellent and friendly!
Was nearby and didn't realize how low my tires were with a heavy load. Pulled in and asked their mechanic and service manager if they could help me out. Jumped right to attention and were happy to help with a friendly approach!
They have a top to bottom service center by the looks of it. Based on their customer service and care on the even the small tasks I'd recommend taking larger projects their way any day.
Was nearby and didn't realize how low my tires were with a heavy load. Pulled in and asked their mechanic and service manager if they could help me out. Jumped right to attention and were happy to help with a friendly approach!
They have a top to bottom service center by the looks of it. Based on their customer service and care on the even the small tasks I'd recommend taking larger projects their way any day.
Worked with John this morning to get wheel bearings for my boat trailer. John is very helpful and knowledgeable. Entire staff is very friendly and welcoming. All in all great experience today! Go check out the store, they’re loaded up with all sorts of RC cars.
Julio is the man!! He made this process super fast, smooth and easy!! Very professional, informative, and went the extra mile(quite literally) to help get my my car hauler to me same day!! I will definitely be going back to get my next trailer too!
