Local Guides World
Stylish hotel with a spa, a hip lobby bar & an upscale restaurant displaying glass art throughout.
Photos — 68
Reviews — 7
Customer service not up to the luxury standard they are trying to portray. Check-in was rushed even though we were the only customers in the lobby at around 5 pm. The receptionist did not confirm our room before sending us to the elevator. The room was accessible but not very well kept. When we brought this to the hotels attention, they implied accessible rooms aren't as nice as regular suites. I find this unacceptable. I'm not sure if this is an issue with just Hotel Murano or the entire Provenance brand.
Both TV's in the rooms we booked didn't work and they only took $20 off each room. That barely covered parking and the coffee machine didn't work either. Motel 6 would have been better.
this hotel should be a 4*, but in fact it's not.
Room was spacious but dated, illumination was bad, toilet looked poor and old fashioned. Full of carpets, which is bad for people who suffer from asthma or allergies.
Staff was friendly but not properly dressed for what they consider a 4* hotel.
Plus point: coffee facilities in the room.
Reception looks fancy and modern tho, but 150$ for one night without breakfast was too much.
Room was spacious but dated, illumination was bad, toilet looked poor and old fashioned. Full of carpets, which is bad for people who suffer from asthma or allergies.
Staff was friendly but not properly dressed for what they consider a 4* hotel.
Plus point: coffee facilities in the room.
Reception looks fancy and modern tho, but 150$ for one night without breakfast was too much.
The hotel looks newer and has been recently renovated but their service is terrible.
We had a TV remote that wouldn't control the TV so we had to go up to the TV each time we wanted to turn it on or change volumes, sort of like how we used to do it with turn dial TVs. The handset on the in-room phone didn't work and we can only use the speakerphone on the base. We found blood stains on the duvet cover that the wash didn't clean out. We requested our room to be cleaned 2 times during our 4 day stay and not once did it get cleaned. Even though front desk said we need to request it 24hrs ahead of time.
Nothing was addressed during our stay except the bloody duvet cover, but only after contacting them 2 times to have it replaced!
There is no pool at this hotel. The location is convenient for Tacoma and it served its purpose as a base for our schedule. However, I don't think I'll be staying here again.
We had a TV remote that wouldn't control the TV so we had to go up to the TV each time we wanted to turn it on or change volumes, sort of like how we used to do it with turn dial TVs. The handset on the in-room phone didn't work and we can only use the speakerphone on the base. We found blood stains on the duvet cover that the wash didn't clean out. We requested our room to be cleaned 2 times during our 4 day stay and not once did it get cleaned. Even though front desk said we need to request it 24hrs ahead of time.
Nothing was addressed during our stay except the bloody duvet cover, but only after contacting them 2 times to have it replaced!
There is no pool at this hotel. The location is convenient for Tacoma and it served its purpose as a base for our schedule. However, I don't think I'll be staying here again.
At first glance the hotel would have been 4 stars. But there was a power outage for close to an hour. They do not have a backup generator and had to have engineer work on it. It lasted about 50 minutes. When we called about it after reading previous reviews saying that people have dealt with that. The service was poor. They had little to say. Also the windows were very dirty and they said they first said they can send microwaves to the rooms but when we requested on they said that they had none. If this service is offered they should have them. But it was the lack of care about the issues that really bothers me.
Short version:
Very average, a little dated. Would I stay here again? Probably.
Long version:
What I liked about the hotel was the art aspect. Every floor was decorated and showcased a unique artist, so that was cool. I checked out a couple floors before I realized I had things to do.
The staff is very friendly and efficient. The rooms were very average.
It feels like one of those hotels that was really cool maybe 10 years ago and has scars to prove it’s age. From scratched up walls to outdated electrical outlet placements. As an example, there aren’t any outlets by the bed, unless you move the nightstand from the wall. There’s a radio with USB outlets on it, which is fine if you’re using USB A/B, but now with USB C on the rise, that is starting to feel like the radios with the old iPod charging ports on them.
The gym was small, but had a surprisingly good selection of gear to provide a full body workout.
The location… I don’t know, I didn’t really find much of anything nearby, felt a little out of the way because there really weren’t any convenience stores nearby. There was a corner store a 10 minute walk away, but that was pretty much that. Couple restaurants nearby.
Very average, a little dated. Would I stay here again? Probably.
Long version:
What I liked about the hotel was the art aspect. Every floor was decorated and showcased a unique artist, so that was cool. I checked out a couple floors before I realized I had things to do.
The staff is very friendly and efficient. The rooms were very average.
It feels like one of those hotels that was really cool maybe 10 years ago and has scars to prove it’s age. From scratched up walls to outdated electrical outlet placements. As an example, there aren’t any outlets by the bed, unless you move the nightstand from the wall. There’s a radio with USB outlets on it, which is fine if you’re using USB A/B, but now with USB C on the rise, that is starting to feel like the radios with the old iPod charging ports on them.
The gym was small, but had a surprisingly good selection of gear to provide a full body workout.
The location… I don’t know, I didn’t really find much of anything nearby, felt a little out of the way because there really weren’t any convenience stores nearby. There was a corner store a 10 minute walk away, but that was pretty much that. Couple restaurants nearby.
I really liked staying here. The rooms are cozy and I liked that the windows did open. The area itself is not safe, at one point I heard gun shots very close by around 2am. So opening the windows was nice minus hearing gunshots and random hobos screaming. I was here for work but for about 8 days so it was a good home base. I just had to be very mindful as a solo traveling woman.
