Jason Kordecki

Customer service not up to the luxury standard they are trying to portray. Check-in was rushed even though we were the only customers in the lobby at around 5 pm. The receptionist did not confirm our room before sending us to the elevator. The room was accessible but not very well kept. When we brought this to the hotels attention, they implied accessible rooms aren't as nice as regular suites. I find this unacceptable. I'm not sure if this is an issue with just Hotel Murano or the entire Provenance brand.