Local Guides World
Counter-serve chain featuring signature smashed burgers, plus sides & shakes.
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Reviews — 8
The place is very very dirty . A lot of trash on top of tables. The flor need a deep clean , it was dirty looks like they clean every other month . The walls are very stain and dirty , has old ketchup and old bbq sauce on the walls and are black stain like foot steps . That store need a deep clean . The Men’s bathroom smell very bad .Very Poor cleaning . The Entrance door very dirty . Stain with food steps . The glasses with tape and stickers . Poor clean . No supervision at all
Came in today to eat a grilled chicken avocado BACON club. It took 25 minutes for our food to come to us, mind you they were not busy AT ALL. The serve told us that the chicken was frozen even though we came at 1 p.m. Once we received our food they forgot the bacon and the avocado was guac. On top of that I had asked for my buns to be extra toasted and they were cold. The atmosphere was stale and all of the employees cooking were wearing headphone, one was wearing overhead headphones not even AirPods. Will not be coming back which is sad since I used to work at the Colonial Location years ago and it’s very nostalgic.
We ordered two burgers and a salad, first thing that happened was that the salad order wasn't even entered initially. Then when the salad actually came, many of the leaves was rotton!!! That's actually insane and I've never seen it happened. Just get the burgers I guess, although with this kind of health guideline I don't know if I trust what I just ate.
**Update**
Bumping from 1 to 3 stars. Was asked to give it another chance, so we did. I have to say they may have actually turned things around at this location. They were still busy when I came to pick up our order, but the staff was still very responsive and was able to deliver our order pretty close to the time stated. Still a little work to do here but nice to see they are heading in the right direction.
-- Original Review --
I wanted to like this restaurant, I really did…
The service was a disorganized disaster. Was left waiting for over 30 minutes only to find out our order had been sitting there getting cold. Got home and the order was incorrect.
I try to support local businesses, but after a very similar issues with this location I think we will skip it for quite a while before possibly trying one last time.
Very unfortunate.
Bumping from 1 to 3 stars. Was asked to give it another chance, so we did. I have to say they may have actually turned things around at this location. They were still busy when I came to pick up our order, but the staff was still very responsive and was able to deliver our order pretty close to the time stated. Still a little work to do here but nice to see they are heading in the right direction.
-- Original Review --
I wanted to like this restaurant, I really did…
The service was a disorganized disaster. Was left waiting for over 30 minutes only to find out our order had been sitting there getting cold. Got home and the order was incorrect.
I try to support local businesses, but after a very similar issues with this location I think we will skip it for quite a while before possibly trying one last time.
Very unfortunate.
I’ll let the pictures do the talking. Waited 30 minutes for this. disgusted with what I walked away with! Will never come back to this location. And if you’re wondering, I didn’t ask for extra tomatoes. Not sure if this was a joke or what but for nearly a $10 burger, they really have to improve the food quality and service.
This is the worst Smash we have ever been to. Don't even bother.
We received no greeting when we walked in. The employee at the register just stared at us without saying anything when we were waiting to order. I started to order thinking he was good to go but he wasn't even logged in so I had to repeat my burger order. My husband and I ordered two burgers and a regular tot. It took 31 minutes to get our food. Absolutely unacceptable but we figured they may have been training. The food came out lukewarm/cold and there were at least 4 employees working. My burger patty was burnt on one side. The half of a piece of bacon I received on my bacon burger was half fatty and inedible. My husband's burger was okay. He said it wasn't anything special. The tots were greasy and cold. Definitely NOT worth the $20 we spent. Especially since they weren't busy at all. There were two orders before ours and the only online orders we saw come in on their screen was after we ordered. The couple that ordered before us received both of their burgers incorrectly made.
We received no greeting when we walked in. The employee at the register just stared at us without saying anything when we were waiting to order. I started to order thinking he was good to go but he wasn't even logged in so I had to repeat my burger order. My husband and I ordered two burgers and a regular tot. It took 31 minutes to get our food. Absolutely unacceptable but we figured they may have been training. The food came out lukewarm/cold and there were at least 4 employees working. My burger patty was burnt on one side. The half of a piece of bacon I received on my bacon burger was half fatty and inedible. My husband's burger was okay. He said it wasn't anything special. The tots were greasy and cold. Definitely NOT worth the $20 we spent. Especially since they weren't busy at all. There were two orders before ours and the only online orders we saw come in on their screen was after we ordered. The couple that ordered before us received both of their burgers incorrectly made.
Environment is ok. Staff are friendly.
Brisket burger just taste barbecue sauce, nothing else, dry burger and drey brisket.
I ordered a chicken sandwich with a burger party to try, both, chicken and burger externally dry, very poor.
Brisket burger just taste barbecue sauce, nothing else, dry burger and drey brisket.
I ordered a chicken sandwich with a burger party to try, both, chicken and burger externally dry, very poor.
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