Local Guides World
Reviews — 8
Rooms are good but have be gone old. USB Port for charging doesn’t work, AC switches are broken and doesn’t work.
Room service is great but charging 65 DKK for delivering food to room is a rip off.
Service at Reception is quick and was very accommodating and helpful.
Closer to mall, great views.
Room service is great but charging 65 DKK for delivering food to room is a rip off.
Service at Reception is quick and was very accommodating and helpful.
Closer to mall, great views.
Rooms were nice, location was good.
I rated a little lower because of service issues.
The TV remote didn’t work (took more than 24 hours to fix). There was no hair dryer even though the person on the phone insisted I wasn’t looking hard enough (finally convinced them to bring us one, again 24 hours). There is an automated lighting system that seemed pretty cool until it came on by itself at 2:30AM.
I rated a little lower because of service issues.
The TV remote didn’t work (took more than 24 hours to fix). There was no hair dryer even though the person on the phone insisted I wasn’t looking hard enough (finally convinced them to bring us one, again 24 hours). There is an automated lighting system that seemed pretty cool until it came on by itself at 2:30AM.
From the moment I walked into the hotel, I was greeted by an absolutely stunning lobby. The interior was both modern and tastefully decorated, boasting a classy touch that set the stage for what I hoped would be an equally luxurious stay.
However, my initial excitement was somewhat tempered when I stepped into my assigned room. Contrary to the impression set by the common areas, the room felt very outdated. The carpet, in particular, was quite unappealing and seemed like it had seen better days. My expectation for the room was understandably high based on the hotel's lobby, so the disparity was disappointing.
That being said, the hotel's service was great. When I expressed my concerns about the room to the staff, they arranged for us to be moved to a newly renovated room. The new room was a night-and-day difference—absolutely stunning and furnished to a standard that one would expect from such an establishment. It was as luxurious as I had originally anticipated.
The staff did mention that the hotel is in the midst of renovations, which gave me hope that the outdated rooms will eventually match the quality of the rest of the facility. The excellent customer service and the experience in the upgraded room certainly salvaged our stay.
Additional to all these, the view from the hotel was breathtaking, adding an extra layer of pleasure to our stay. Waking up to such a beautiful panorama felt like the cherry on top of our experience. And let’s not forget the breakfast buffet—it was one of the best I’ve ever had. The variety and quality of food available were exceptional, setting a high standard for hotel breakfasts.
In summary, while the hotel has some inconsistencies in terms of room quality, their exceptional service and ongoing renovations suggest that they are actively working to bring all rooms up to the high standard set by their beautiful lobby, stunning views, and amazing breakfast buffet. I would recommend this hotel, but it might be worth inquiring about the status of room renovations when you book.
However, my initial excitement was somewhat tempered when I stepped into my assigned room. Contrary to the impression set by the common areas, the room felt very outdated. The carpet, in particular, was quite unappealing and seemed like it had seen better days. My expectation for the room was understandably high based on the hotel's lobby, so the disparity was disappointing.
That being said, the hotel's service was great. When I expressed my concerns about the room to the staff, they arranged for us to be moved to a newly renovated room. The new room was a night-and-day difference—absolutely stunning and furnished to a standard that one would expect from such an establishment. It was as luxurious as I had originally anticipated.
The staff did mention that the hotel is in the midst of renovations, which gave me hope that the outdated rooms will eventually match the quality of the rest of the facility. The excellent customer service and the experience in the upgraded room certainly salvaged our stay.
Additional to all these, the view from the hotel was breathtaking, adding an extra layer of pleasure to our stay. Waking up to such a beautiful panorama felt like the cherry on top of our experience. And let’s not forget the breakfast buffet—it was one of the best I’ve ever had. The variety and quality of food available were exceptional, setting a high standard for hotel breakfasts.
In summary, while the hotel has some inconsistencies in terms of room quality, their exceptional service and ongoing renovations suggest that they are actively working to bring all rooms up to the high standard set by their beautiful lobby, stunning views, and amazing breakfast buffet. I would recommend this hotel, but it might be worth inquiring about the status of room renovations when you book.
We've been here for one night. Beautiful room with view on the river. I mentioned to the staff about my partner's birthday and they brought a cake , birthday card and a bottle of wine. Very polite staff and good breakfast. Highly recommended
It's around a mile from Central Station. Being a small city it's easy to get around. Bikes, busses or trains. The rooms are a bit tired and can use updating. Though the bed is comfy. The staff are super friendly. The executive lounge is fairly standard Marriott fare.
I enjoyed my stay at this hotel. It is a little bit dated but the pluses are aplenty.
The room we had was the water facing room. So good to see the activities people are doing in the canal.
The location is also very good. Within walking distance to the Copenhagen Central Station that makes it easy to venture outside of the capital.
The food they serve for breakfast and afternoon happy hours was excellent.
So, I'd recommend this place to anyone.
The room we had was the water facing room. So good to see the activities people are doing in the canal.
The location is also very good. Within walking distance to the Copenhagen Central Station that makes it easy to venture outside of the capital.
The food they serve for breakfast and afternoon happy hours was excellent.
So, I'd recommend this place to anyone.
Fantastic hotel! Wish I could give it more than 5 stars. All the staff were super friendly and accommodating from the front desk to the concierge.
It’s centrally located and easy walking distance to lots of dining options.
Big shout out to Derk at the concierge. He went above and beyond to give detailed recommendations (and knew his stuff)!
It’s centrally located and easy walking distance to lots of dining options.
Big shout out to Derk at the concierge. He went above and beyond to give detailed recommendations (and knew his stuff)!
Large room with excellent amenities. Very nice view too. Breakfast buffet was very good with wide varieties they have gluten free corner. Location is good, little out of the center but walkable distance to all attractions.