GameStop

I wanted to sell games and systems. Didn't get a great offer, so I sent them to an online company. Staff was happy to answer questions.

The team working today was OK but could of been better. I took a some games to trade in and the guy completely missed one claiming it to be a different game. However I checked the receipt and it the game wasn't on the trade in receipt. When I went back he said "I was on auto pilot." Although he took care of the situation he and his co worker didn't apologize especially after he accused my son of touching a different monitor that another guest put you tube on it prior to the start of the start of the interaction.

I went in to get items for my grandkids. Soooo I was a little out of my comfort zone. However, the employee that helped me was super in everyway.

Super knowledgeable and helpful staff. Sometimes the stuff bought is broken tho. They will fix it if it's in stock but sometimes I feel like I get up charged when I don't have to be honestly. Nice people tho, pretty decent selection of games.

One of the sales persons here, woman with short hair, was incredibly condescending and rude. You’re internal thoughts and comments, especially without having a clue about the situation on the customer’s side, are not necessary if at all striving for a high quality customer service interaction. I’ll shop elsewhere from now on.

We purchased a used switch from here- nothing to let us know there was a line in the handheld but we play mostly through the tv so it wasn't a big deal then we noticed one of the controllers joysticks would stick but we were out of the 7 day guarantee so we purchased another used controller.... immediately noticed a problem with the joystick... exchanged that for another and noticed the minus button was filled with junk and wouldn't press normal... exchanged for anything with a similar problem... basically we're on our 5th or 6th "certified used" controller from this gamestop and they've all had issues that would be noticed if they were actually inspected. Staff has been less than helpful, their "customer service" isn't great and they completely lack accountability. Disappointed.

I visited this GameStop a few weeks ago. I just wanted to say the staff there is very hospitable and friendly. I didn’t get what I initially came for but I did purchase a plushie and some mini figures and they redirected me to a GameStop where I could find what I was initially looking for. They also gave my son a Star Wars Lego mini figure and poster, which they said they had leftover from an event. To my kid, that was everything and it absolutely made his day! Thanks y’all. 🙂

This is my son’s FAVORITE Game stop in Jacksonville! The customer service is more than 5****! Each time we walk in we are greeted with a smile and a “what can I help you find today!?” The store is always clean, fully stocked and has a positive environment! Our favorite associate is Chandler! Chandler is truly the best! My son preordered Madden 20, but my family and I were attending a special military event at adventure landing, so I left the water park to pick up my son’s game. When I arrived in the store at 9:05 I realized my wallet was in my “beach bag.” I was freaking out, Chandler calmly said “I’ll stay open a little later for you, don’t worry. I was once a little boy too I know how much this means to him!” I was blown away at his generosity! He could have easily said I’m closing, I need to home, but he waited! Not many people in this world like working late, so for him to stay open even later just shows you why this is our favorite store! When you are looking for a game or looking for someone to get what you are looking for or doing ESPECIALLY as a mom, Jacksonville come see Chandler he is truly the BEST! Thank you Chandler!!