Top Passport offices in Riverview, United States

Never have I had such awful USPS service in my life than what I have experienced from this inept branch. This past year has been especially awful. Both letters (cards from family and bills from senders such as TECO and Spectrum) and packages have been wrongly returned to senders. The post office has told the senders either: 1. I do not live at my address (I've lived at my address for almost a decade!) or 2. That the mail had an "incomplete address" when in fact the address was 100% correct.
Just this past week a friend, who is on a fixed income, lost out on a great deal of money sending me a package that was incorrectly returned by this branch. I went to the branch, in person, to try to pick up the package after I saw on the tracking website that it was not delivered by the time and date promised due to an "incomplete address." My friend sent me a picture of the package and the address was NOT incomplete. I was told by the woman at the branch that the package would be intercepted when the mail person returned from their route that day and I could pick it up the next day. I was promised a phone call the next day to confirm they had the package. Instead, 2 days later, I get a voicemail stating they returned the package to the sender.
I have complained multiple times but nothing changes. This is the most pathetic, incompetent group of postal workers I could ever dream up.

luzan not friendly. clerk #20 charges you tape, and says all usps charges however bloomingdale does not. unwilling to assist bad customer service

terrible management. I have not been able to drop off my packages after 6 pm for 3 months. I have never seen such a comedy in my life.

Absolutely ridiculous. I showed up there to get my passport paperwork turned in. The rude lady said “we don’t do passports after 1 o clock”. Mind you, I arrived at 3:30 and they don’t close until 5 pm. I asked, how come you don’t do passports after 1 and she just stared at me and then said “passports are by appointment only”. Meanwhile, the designated passport area had nobody working in it and the lady who “handles passports” was just hanging out not doing anything. I asked, “since nobody is here, can we just do it”. She said no because there are no appointments left for the day. This is an and hour and half before they close mind you. Typical government pathetic inefficiency due to nobody holding these workers . Shame on the postal service.

Wow...I see I am not the only one that has a complaint about SHONDA...she is rude and has no customer service skills at all! Why they have her working up front really puzzles me. If you say good morning she doesn't respond! When you say thank you...she doesn't respond! When you say have a nice day.....guess what NO RESPONSE! She acts like she doesn't want to be there! Find her something in the freaking back to do! And I see going through these comments I am not the only one she has a attitude with! Send a secret worker in there and see how she acts!

I approached the counter to inquire about the shipping options and to understand the process of obtaining a QR code for online transactions. From the beginning, Shonda's demeanor was loud, obnoxious, and unfortunately, extremely rude. Instead of asking for the necessary information, she instructed me to write the address on the box immediately.

Upon returning with the information, my daughter noticed Shonda's rude behavior. Rather than providing assistance, Shonda began to belittle me. To avoid escalating the situation, I opted for a priority service. Shonda handed me the priority sticker with a loud remark, "THERE YA GO. TO AND FROM. THIS IS AMERICA!" The comment was not only rude but also carried racial undertones, implying that I was unfamiliar with American procedures.

Feeling mistreated and insulted, I requested to speak with her supervisor. However, Shonda refused, even physically pushing the box on my chest and instructing me to move away from the window. Despite not receiving proper service, she promptly called for the next customer.

Fortunately, the agent next to Shonda took notice of the situation and called the supervisor on my behalf. The supervisor, however, seemed ineffective in managing Shonda's behavior, raising concerns about the overall work environment.

Due to this unpleasant encounter, I had to seek service at another USPS location, where I was treated with respect and professionalism.

This is the worst delivery service I’ve ever experienced. It seems like almost every month I’m trying to track down where my mail went. Informed delivery says delivered but no key or package in the locker. USPS I need you to please do something about this location… either get them more help or have two people assisting when delivering.

RIVER VIEW COMMUNITY BEWARE OF YOUR PACKAGES NOT MAKING IT TO YOUR HOME AND DONT PLAN ON RECEIVING IT.

If you want to have a blow your brains out and unbearable experience please come here! Black lady was rude, snobby and unhelpful. She didn’t even know how a mailbox works where the USPS delivery driver leaves a key in your mailbox to get your package (WHICH I DIDN'T RECEIVE MY KEY AND I CAME HERE FOR IT) I had to show her a photo and explain to her how to do her own job. All she could say was “Just wait until tomorrow” Wait for what? No key again? I cannot get my package that i paid with my hard working earned money because y’all can’t do your job correctly even if it meant to save your LIFE. Please apply for a job here if you have 0 self awareness and 0 care about your life you will get hired on the spot!