Top Airline ticket agencys in Philadelphia, United States

Absolutely the rudest staff I have ever met. No respect for clients.

Never travel with this company the worst one.

Horrible customer service. I get bounced around from department to department for a basic request.

I had a flight out of Heathrow yesterday and British Airway was a mess with the way they handled the flight. At check in (3 hours before the flight) the flight BA0181 was not listed on the departures and the person at the counter said it would be added in 30 minutes. They told us the airport floor and section to wait in and we sat there looking at the departure screens for over 2 hours with no idea when or where we were going. Then 30 minutes before the scheduled flight departure it pop up on the screen with a gate number far from where they told us to be (we needed to change floors and take a train) with the status "get to the gate". We got to the gate, boarded and they closed the door and we sat there for over 2 hours, just so they could say they were "on time departing". The copilot was landing the plane in Newark Liberty airport and missed the runway so we had to circle the airport and try the landing a second time (another 30 plus minutes). We then sat on the tarmac again for another hour before exiting the plane. I used to love flying British Airways but I would fly a discount airline before them again.

British Airways is awful. I've flown with them twice and both times my flight arrived over 1 hour later than scheduled. Missed my connecting flight both times and their customer service representatives refused to provide accommodations on both occasions. I cannot stress enough how awful this airline operates.

The saving grace was American Airlines (connecting flight we missed due to British Airways) was awesome and provided us with a hotel. If I ran American Airlines I would terminate my partnership with British Airways because they absolutely suck!

Incredibly long wait times and when I tried to change the return flight date it was asking me to pay $2500 USD and my original ticket cost me $900 USD. I haven’t been able to get in touch with anyone. Do better

I had the worst experience trying to get through baggage by one of your employees at Philadelphia International Airport. As an employee of an airport her professionalism was non existent and extremely rude. All we tried to do is stand in line to check our baggage and she flipped out because she wasn't done putting up the lines. She said we lacked common sense and are stupid. I apologize and asked if she was alright and she proceeded to be rude until she said this conversation is over and scoffed at us. I hope I can speak with someone about this. I really don't ever wanna fly with this airline again after this.

Update:
I found my baggage in the luggage counter of the airport. BA did nothing for me; I called many places and found the location by myself.
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I experienced lost baggage a week ago, and it's still in the airport. Well, delay is OK -- yes, it happens. But why they say "we'll send it back to your home tomorrow" every time I call them? And I wait for days, nothing happens, call them again, and hear exactly same words. Honesty is what I need.