Top Business Centres in Santa Rosa, United States

I walked in to the Yulupa UPS store today and I was greeted by Derek, what can I say, this man does it all. With a busy line, Derek occasionally walked over to me to see if I was doing ok. Derek’s customer service is beyond the 10 rating I can give. Being in customer service for over 15 years its good to see such an amazing job. You rock Derek.

The worker in store was helpful. He answered my question and was familiar with the solution. The process was seamless

Super fast and easy to drop off an Amazon return. The lady working at the store is so nice!

This store is always helpful and willing yo get the job done at all costs. Especially Amanda. She was awsome on my visit.

The UPS store on Yulupa Avenue in Santa Rosa has the best customer service! I highly recommend! Amanda is wonderful!

These people are amazing and friendly. Extremely helpful.

I wanted to let you know how refreshing it was to walk into your store and get great assistance from Becky! Especially because I had gone into the UPS store in Rincon Valley before and they were super rude. Every time I have come into your UPS the service has been excellent and every time I have gone into the Rincon Valley one I ask myself why I went in there! Keep up the great job!

I have been using this location since early 2019 and they do a great job handling my professional mail for me. I just renewed for another year and had a great customer service representative who was extremely helpful and polite. Just now, Sierra answered all my questions promptly and took care of my request to downgrade to a smaller box size in a timely and accurate manner. I wish all my customer service calls could be so pleasant!

Derek is a great employee there, doesn't make me feel like I am being taken advantage of as the prices to tend to be high at times when shipping items off.

Horrible Service, My dad went in 3 different times yesterday to send an amazon item back. The two employees there didn't help him and sent him to a different store instead. Claiming they didn't have the correct size box, we put it in a box and they still didn't help him on his second visit. My sister got off work went with him to take the package and they scanned the code and took the package with no issue.

On 11/2 at 9:18am I arrived to have some important forms notarized. Upon arrival, I was the only customer. I was approached by Hanna Keith who was working at the time. She asked what services I needed, I mentioned I needed to have some forms notarized. The first thing she says is “oh I’m the only one working so if another customer comes in I have to stop what I’m doing with you to check the other customers out.” She did just what she said she would do which was very unprofessional and poor customer service. In between customers you leave one customer to go check out the next one. Never have I ever experienced such poor biased service. There was an older coupler who walked up to the counter and saw where she was actually helping me, she stop and walked over to help them but they were so kind and offered for her to continue to with what she was doing with me. She motioned her hand towards me and said, “oh it’s just papers that have to be notarized it may take awhile.” Unacceptable! I kindly thanked the older couple for acknowledging me and offer to allow her to finish actually doing her job. I left the store at 9:49, 30mins later when there was absolutely no customer in front of me upon arrival.

Wow. Just got a call from these guys. Our elderly friend sent us a package and instead of just letting us pick it up after paying for service here from 2013-2020, they wanted a $20 pickup fee or would return to sender. I told the lady (Stephanie) that it was unfair to a long-term customer, and she said, "well, we're under new management." There is another UPS Store on Calistoga Road and 4th Street that I would highly recommend over this extortion act.

Yesterday morning, the store had just opened. I had come in for notary services. Mr. Madden was by himself, and politely explained that he would have to take care of other customers when they came in, interrupting the processing of my notary service. He seamlessly did both, helping 3 customers and going right back to where he was with notarizing my two papers. He kept his cheerful demeanor and sense of humor (my comment about his obvious ambidexterity, led to a brief, entertaining story that we both enjoyed). Yes, I was treated like the most important customer he had taken care of; but, more interesting than that was that Mr. Madden treated me like someone he already knew and respected. Amazing!

This is a friendly and well run UPS store. Among other things, we utilized their Notary services which we excellent and reasonably priced The store location is easy to get to and park at. Even though this UPS store is not the closest one to my home, I will be using this as my regular store thanks to the great service received.

After being told by the notary public at a different location that she would not be able to fulfill my appointment for notarization, I called other UPS stores in the area. The stony point locatation told me they had a notary public coming in shortly and they could have my document notarized. Quickly upon arrival we began the service. She was very kind, I was very happy to get in on such short notice, and with great customer service.

9/28/23 this store was taken over by new owners and there already doing a horrible job messing up packages and referring me to different ups so they don’t have to deal with me they should just close down

Avoid this location. I assume they make commission off the supplies because the push to upsell you on items is ridiculous. I was unable to package two of my items so I ran out to find boxes nearby and when I came back, she taped one package and said she was unable to do the rest and that I had to purchase my own tape. I understand if it’s a policy not to do it for customers but the condescending tone from Yogita was what got me. Avoid this location if you can.

Victoria is the best ever! The best shipping experience I've ever had in my life !!!

VERY poor customer service. Their website said two forms of ID for a mailbox. Said passport acceptable. When I tried to get a box woman told me passport wasn’t acceptable with DL. Said I needed a bill or something. She refused to do what UPS website said. Poor, indeed.

I needed an amazon package delivered today for a trip tomorrow. The message said that the delivery was attempted, but the front door was not accessible. Liers! The door was accessible. Nothing was on the porch. The package to be delivered was small,no one was parked on the curb in front (So what if someone had been.
ups trucks park in the middle of the street all the time,) and I was gardening in the yard at "attempted delivery time" and there was no ups truck around!

the ups guy was super helpful, he did my notary and helped out other customers at the same time, very good at multitasking, keep up the good work.

Not helpful, rude non-customer service oriented clerk (guy)

I can not say enough good things about the UPS Store on Mendocino. Amy has been helping me this past year with shipping to my son in school. She is so helpful and cares about her customers. I am grateful for the help she has given me.

i gave my return package to a rude and pushy mid-twenties latino american male clerk of the ups retail center being located as far as rose-land community of the northern california past seven days ago that magically would emerge out and out vanished as far as united parcel service mailing operation

Purchased a UPS label, the person behind the counter had the gall to try and charge 3 dollars to print it. Every other shop and shipping service will print its labels without some silly surcharge. This location has always given me trouble with shipping delays it's only upside is its proximity to other shipping locations, namely fedex and USPS. Avoid this location if you can help it.

The UPS store it is next to RAC, is not in the Skechers store .
Very friendly staff.

I have to praise Amy who works there. There were 2 people in front of me and someone on the phone. She helped them with such warmth and kindness. It makes me want to make this my usual UPS stop. What a lovely experience at a UPS store!

Had an excellent experience with customer service. Very quick and efficient. Yogita was very knowledgeable and also did my notary. So happy to have a location closer to home now.

Apparently this UPS store just opened up, i was just returning some Amazon stuff, but Yogita (probably spelled that wrong sorry) was super nice and helpful.

Everytime I come in there to send or receive packages the woman there I'd always so nice and sweet. Even when she's overwhelmed and busy is very professional. Thank you

I never give 5 stars but holy heck! These guys are fantastic !!!

We were in town only for a few days after the death of our mom and we needed to get stuff packaged and shipped. They did it all... Even got us a quote for shipping large items on a pallet.

You guys helped us tremendously!

Highly recommended.

A friendly and welcoming place for all your shipping needs. They can ship out wine from the local vineyards also. Thank you Paul!

I have been to this UPS store many times and a few times I noticed a UPS staff, Hannah, friendly and professional in providing her services to the clients. It helps with the experience of doing Amazon returns which was always a bit of a hassle. A week ago, an old lady in front of me needed a lot of assistance on tech stuff for deliveries. Hannah was patient, friendly and professional. It took awhile for the old lady to figure things out and process. Even when the hour was closed, there wasn't any annoyance coming from Hannah's face, actions or voice. When it was finally my turn, I had so much respect and appreciation for her service rendered to the old lady. And I felt sorry that she had to serve me even at the closing hour as I had been waiting and was the last client in the store. What's more was my returns took awhile as well due to some complications. Great appreciation to Hannah's precious services and to all UPS staff for making the return experiences easier for us.

First time in this store and it's probably the best shipping experience (UPS or otherwise) that I've ever had. The woman who helped me - Amy - was so dang pleasant, informative, fast, and polite. The customer service industry needs more people like Amy.

Also it helps that their envelope prices we're half the cost of Walgreens. Will forever come back to this store to ship anything in the future.

I have always had a fabulous experience with shipping my wines to Hawaii!! Thank you for your great customer service!!

Super friendly and always helpful. This shipping store has been so much more convenient than going to the post office. I’ve mailed out packages, dropped off packages, had documents notarized, and bought stamps too! Highly recommend...

Postal Plus is great, they do all of our shipping to our US Marine in the Midwest. Paul is always very helpful and informative. Thanks Paul for being an Essential Business and staying open!

Always friendly and accommodating. Their located near my house in larkfield with is far more convenient than driving to the post office.When my printer is out of ink postal plus will also print shipping labels for me at a small fee , they also have a few copiers and fax services which work for my small business needs,,

Attila and Olivia were very helpful and went the extra mile to stay late to help me complete a fax; on a very slow transmission of a fax.
They were very friendly in their service to me.

Furthermore, had to return next day, fax I sent day before ultimately was incomplete.
Jordan was without question, helpful, professional, and very pleasant. He refaced my entire original fax without charging me.
Thank you!
Terrific!

Love this place! I have an etsy shop and use Postal Plus Inc. to ship all my orders!! Super friendly, loves kids (I havea 5 year old and 2 year old that I bring with me all the time!) Always friendly, always attentive, and always helpful!!!!!!! The new owners have been here a year or so and it now feels like a nice neighborhood mail center!