Top Bag shops in Sydney, Australia

Really friend staff, great range of suitcases and colours!

Walking in made me feel happy! I love colours and the bags were all super cool with very unique designs. Most importantly Hugh who works there was very pleasant, helpful and his product knowledge was superb. He is a professional I could tell.

Thanks buddy for a great in store customer experience, you will do very well in your career.

The ‘guarantee’ is a gimmick sadly, everything seems to be wear and tear unfortunately, especially if it’s a difficult repair. Decent bags while they last, nice if they showed a bit more integrity as a business.

Customer service was good, the employee who helped us was very efficient in price matching the luggage we were after which was very helpful

Cecilia was amazing, helping my (indecisive) mother with luggage for an overseas trip. She ran her through all the sizes, price ranges and brands. Thank you!!

My favourite shop and always lucky to find what I want and excellent prices 👌 amazing 👏

This shop really have a very bad customer service, experience with one of the staff ( short hair ) lady, very not polite. We just want to take a look for the lugage and she just said there is more downstair and straight away take the lugage away without say anything. It look like we don’t have money to buy. Maybe can said it kind of racist.

Delays in online order reaching store. Attempts to pick up several times. Staff either clueless or unwilling to help after they half closed but we’re still inside

Do not believe their warranty ... It has now been 6 months to get a wheel replaced on my Wellington Heist. I have spent well $5,000 on their brand for full sets of travel luggage (his and her) and other bags as gifts for overseas family. You would expect that they keep their word. Over the last 3 months no response to emails or information on what is happening to my bag. Now hers has the same issue of a broken wheel!!!! The brand has gone down the tube since its takeover. Shame on you!!!

Poor customer service, I bought three bike bags and need no explanation and he served me and put my purchased in the bag that’s it. He probably busy can’t wait to move on another big sale. This is the worst service I receive after so many years buying crumpler product. Sydney Store

Good selection of bags, but unreliable opening hours. I have visited this place 3 times in the morning, during opening hours, only to find the shop closed and a sign saying “back at 2pm”. What’s the point of a retail shop if we can’t visit it ?

The staff are usually very helpful when purchasing their products. However, when I tried to get my bag repaired, they left it at the back of their storeroom for 2 months and forgot about it. It has now been 4 months and they continue to be bad with email replies and continue to delay returning my bag. I will be taking this further.

Belyana has some amazing people skills and it’s hard to walk out of the store without buying something from her :)

With my new “speaker” bag, look forward to it making my life easier.

Best wishes, stay healthy, positive and full of energy!

Crumpler is a fascinating Australian company with a rich heritage. 25 years old this year, their Sydney flagship store at the Galeries nods to their Melbourne beginnings with brick walls and scaffold like fixtures. The bags are both functionally and form focussed, featuring simplistic and simple design packed with specific features for travel, work or causal use. Crumpler always updates their ranges with pops of colour which seem to always be changing! Staff are fantastic and always willing to help find the best solutions.

September 13, 2019, afternoon. A young fat female store clerk attitude is very bad. Ask if there are different colors of the same luggage. Ask if there is any new product in the warehouse. She is not willing to use computer query. Very negative attitude.
If you have only one chance to visit this store. I hope that you will not meet this clerk. But the manager who met the next day had a good attitude. Should fire that female employee.

The staff was kind and supportive. I like the product because many of them are consciously designed for people who carries iPad and Mac Book - and that is what our lives are nowadays!!