Crumpler

Walking in made me feel happy! I love colours and the bags were all super cool with very unique designs. Most importantly Hugh who works there was very pleasant, helpful and his product knowledge was superb. He is a professional I could tell.

Thanks buddy for a great in store customer experience, you will do very well in your career.

The ‘guarantee’ is a gimmick sadly, everything seems to be wear and tear unfortunately, especially if it’s a difficult repair. Decent bags while they last, nice if they showed a bit more integrity as a business.

Do not believe their warranty ... It has now been 6 months to get a wheel replaced on my Wellington Heist. I have spent well $5,000 on their brand for full sets of travel luggage (his and her) and other bags as gifts for overseas family. You would expect that they keep their word. Over the last 3 months no response to emails or information on what is happening to my bag. Now hers has the same issue of a broken wheel!!!! The brand has gone down the tube since its takeover. Shame on you!!!

Poor customer service, I bought three bike bags and need no explanation and he served me and put my purchased in the bag that’s it. He probably busy can’t wait to move on another big sale. This is the worst service I receive after so many years buying crumpler product. Sydney Store

Good selection of bags, but unreliable opening hours. I have visited this place 3 times in the morning, during opening hours, only to find the shop closed and a sign saying “back at 2pm”. What’s the point of a retail shop if we can’t visit it ?

The staff are usually very helpful when purchasing their products. However, when I tried to get my bag repaired, they left it at the back of their storeroom for 2 months and forgot about it. It has now been 4 months and they continue to be bad with email replies and continue to delay returning my bag. I will be taking this further.

Crumpler is a fascinating Australian company with a rich heritage. 25 years old this year, their Sydney flagship store at the Galeries nods to their Melbourne beginnings with brick walls and scaffold like fixtures. The bags are both functionally and form focussed, featuring simplistic and simple design packed with specific features for travel, work or causal use. Crumpler always updates their ranges with pops of colour which seem to always be changing! Staff are fantastic and always willing to help find the best solutions.