Top Western apparel stores in Berlin, Germany

Komische Sortierung, nirgendwo mal was genaueres zum Material der Kleidung o.Ä. Man kriegt nur nen QR-Code am Preisschild. Musik im Hintergrund war weder nervig noch sonderlich toll. Preisliches Mittelfeld. Personal ist sau unfreundlich. Mehr als "Hallo, Postleitzahl? Tschüss" gab's nicht. Sind letztendlich fündig geworden, aber würde hier nicht hin, wenn ich nicht wüsste, was ich kaufen will.

Sehr interessante Erfahrung mann sollte englisch reden können aber wenn nicht ist auch jemand da der deutsch kann das Personal ist sehr höflich und die Preise sind erstaunlich gut .Kann man empfehlen

Its only for women, no items for men.

Ich kann mich den vielen negativen Kommentaren leider nur anschließen. Die Schlange an den Umkleiden ist immer voll und meist liegen auch noch Sachen vom Vorgänger drin.
Das Personal ist unfreundlich und gelangweilt. Die Preise am Etikett
stimmen oft nicht mit dem in der Kasse überein. Bei einem meiner letzten Einkäufe dort wurde ein Sicherungsetikett vergessen. Es "piepte" nicht beim Verlassen des Ladens und ich musste nochmal hin, um es entfernen zu lassen. Da der Laden nicht gerade um die Ecke ist, war das ziemlich ärgerlich. Es kam auch keine Entschuldigung der Verkäuferin. Die Qualität der Ware lässt auch immer mehr zu wünschen übrig.

Great place. I’ve been there yesterday: the employees were very helpful and really nice with us. Don’t hesitate on giving them a chance for wearing something nice.

In less words: wonderful clothes and excellent service

Personal einfach zum kotzen! Sorry!
Der Mann vor der Umkleidekabine hat mich richtig blöd angemacht, am liebsten hätte ich ihm die Kleidung ins Gesicht geschmissen!!
Ich hatte mehr als erlaubte 6 Kleidungsstücke dabei und anstatt auf meinen Vorschlag einzugehen, dass ich immer nur 6 Stück mit in die Umkleidekabine mitnehme und die danach wieder austausche, meinte er sehr unfreundlich, ich solle die restlichen Sachen wieder wegschaffen und es wäre mein Problem, wie ich es arrangieren werde!!!
Habe mir dann 4 Sachen gekauft, aber werde nie wieder in diesem Laden einkaufen gehen, da mir mein ganzer Tag da versaut wurde!

Personal ist echt gar nicht hilfsbereit, wenn es um Fragen geht. Meistens spricht auch nur ein*e Mitarbeiter*in Deutsch, was ja prinzipiell voll legitim ist, solang englisch klappt, aber selbst das scheint manchmal schwierig. Die Leute im Store haben echt keine Ahnung von dem was sie tun, verbuchen Artikel und Bestellungen falsch, absolut unaushaltbar und jedes Mal das Gleiche…

Friendly staff. So efficient and helpful

I’ve been waiting in the queue to fitting over 20mins. I had 10 things, sign said 6 maximum so I prepared the 6 things. I’ve asked politely the person working in there if I can hang the other 4 on the hanger for a while… the answer was cold “No” then he told me to leave the queue and hang these on the sale floor.
Stuff was totally unfriendly. Just waste of my time going there.

Es hängen überall falsche Preise! Die Dame an der umkleide ist sehr unfreundlich. Versteht leider wenig bis gar kein Deutsch! Klamotten liegen auf dem Boden! Klimaanlage auf 18 grad eingestellt extrem kalt!

Complete disappointment and spoiled mood from visiting the store!
A huge queue in the fitting room, I stood for about an hour in line in the fitting room and even before entering I was told that only 4 things can be taken to the fitting room! I had 6, so to measure all I need another hour to stand in line! The staff in the fitting room works very slowly! Of the five cash registers only three work, although there is a line at the cashier too!
No one informs the people in line that you can take only four things to the fitting room, customers have to leave things in front of the fitting room and measure only four. How do they calculate that you can only take 4 things to the fitting room, it's very little.
Terrible service and rules!

Schrecklicher Laden. Unglaublich unfreundliches Personal, welches sich geschäftsschädigend verhält. 20 Minuten vor Ladenschluss darf man nicht mehr in die Anprobe, vermutlich, weil die "netten" Damen pünktlich Feierabend machen wollen. Gelogen wird auch noch - man bekomme angeblich das Geld zurück erstattet, wenn man ohne Anprobe Kleidung (auch im Sale) zurückgibt. Es gibt jedoch nur Wetgutscheine. Nie wieder!!! Da lässt man sein Geld gerne bei der Konkurrenz.

Workers are useful and affordable. Nice and clean store

If your a lover of funky fashion, Bershka is a great place and they are on sale now. The things are affordable and nice 👌!

Went there to return something for my girlfriend and they told me it wasn’t technically possible for them to accept the return if the debit/credit card the item was bought with isn’t presented. Two days later my girlfriend went to return the same item and it was no issue at all, she was even paid out in cash. Terrible customer experience. Also had to wait in line very long on every occasion. Quality of clothes isn’t worth it.

It's good but I will see after washing then I decided pull and bear it's good or not

extremely uncomfortable shopping experience seeing overworked staff, very clearly managed by incompetent people. definitely recommend other less busy Bershka stores in the city. Also, maybe do something about your whole fitting room situation? Could barely walk in from all the rails full of clothes at the entrance, could barely see the girl working there behind a mountain of used clothes on the table.

Teach your asian staff how to behave and some basics of customers service. No hello, no thank you, no bye, throwing back money in my face, no bag offer…this was my worst experience in a retail shop. I didnt do anything to him and this was his attitude

The clothes are cool but They only allow 4 garments per fitting room and do not give you a solution if you want to try on more garments and you have nowhere to leave the others.

The wors customer service ever, OMG they are really not polite they don't have any idea about customers service
Maybe they don't heard this word ever.
You feel like you are employee and they are the boss
I hate it sooooo much, I don't recommend it at all
Go to any other clothes shop you will feel more respect
Specially the Asian one there she is really disrespectful

absolutely disastrous, impolite und incompetent staff. they totally ruin the chill atmosphere there...
i tend to look at the clothes more than once or twice and i like to take my time, to prevent mispurchases i regret later on. eventually, an employee came to me while i was trying to decide on a pair of jeans. she was very rude and told me to "already buy these items or just leave now".
when i finally got everything i wanted, i went to the checkout line. i only had a 100€ bill to pay for the clothes. the cashier hasn't had enough change money so she mumbled something which sounded like an insult in another language (not german or english) and really looked daggers at me lol like can you believe that? it's incredible how disrespectful and unmannered this personnel is. the employers really should reconsider who they hired and who they want to hire in the future. i definitely do not recommend the store in the mall of berlin!

The "princess" working in the cash register needs some training on how to be nice and polite to all customers, independent of their nationality. She doesn't say hello or thank you and the expression on her face was just terrible. The rest of the staff were also very rude.We are not coming back. Horrible experience.

Love the clothes here but I had a very unpleasant experience. The staff were extremely rude!! All the staff I interacted with need a lesson in customer service...

Ahead of time I rang up to ask what time the store closed and was told 4pm. At 3pm I ended up being the last person in the change room as I soon found out they were actually closing at 3! I was very apologetic but treated only with absolute rudeness and disrespect. When I apologized to one staff member in particular he actually rolled his eyes at me. On top of this he opened up the shutter door to let me out only less than a meter high so I almost had to crawl out of the store! When I got home I discovered they had left the security tags on which meant I couldn't even wear the clothes until I returned back to the store where I was again treated with utter rudeness. Overall awful experience, definitely not going back to that store. I would implore that Bershka company take a good hard look at their hiring and staff training practices because they are very lacking. Have never had a retail experience this poor before.

Gross staff , don't want to help at all , when we asked about sizes just send me too look for it beside helping be.