Top Specialized clinics in Toronto, Canada

I have been with them for years and generally found them well organized and responsive.
However, that seems to change. I had an appointment with Dr Auspitz a week ago. He did not call and nobody bothered to contact me. This was before he left for 6 weeks!
Until today, nobody got back to me to even inform me what is going on or reschedule my appointment. I don't even know if they are still open.

Although I did have a good experience seeing a doctor here in the past and was hoping I could continue seeing this doctor, I recently came to the decision to stop utilizing this clinic due to the horrible, unprofessional and poor administrative customer service. The phone lines do not work and you can never get through to the front desk when you call. The online portal for booking medical appointments has many technological glitches which makes it super difficult to book an appointment online, which you are encouraged to do even though the clinic is advertised as a walk-in clinic.  When you do try to reach out via email to the Admin team for help, the email communication from them is so harsh, rash and unprofessional. They speak to you as if you are a bother and offer no practical solutions to address your concerns. They seem to forget that they are dealing with sick patients who require patience, sensitivity, and empathy while seeking health care.
I will not be going back as I am a firm believer in providing excellent customer service to ill patients and importantly, treating patients with dignity, kindness and respect. The Admin team’s customer service is so rude and uninviting. I was completely turned off by the unprofessionalism and although this clinic is the closest to me in terms of distance and would be the easiest to get to, I would rather go elsewhere than subject myself to unkindness just because I am vulnerable, in need and sick.

Good clinic that is fast, however they are NOT a walk-in clinic. I suggest removing the photo on your page saying “walk-ins welcome” to avoid further confusion. Sounds like I am not the only one who showed up thinking it was a walk-in.

Hands down five stars to both the clinic and my doctor Dr. Alexandra Copeland. I reached out to the clinic after having had a horrible experience with the services of my previous clinic, and immediately received a reply by email that two doctors were taking in new patients with a 4-5 month wait time for Greet & Meet. I picked Dr. Copeland and waited exactly 5 months to get enrolled as promised. Every time I reached out by email I was able to receive a reply promptly.

Dr. Copeland is very thorough and reliable. I had had a couple of small ailments here and there for years and I felt comfortable bringing them up to her, and every time she listened attentively, referred me to the right specialist/services to address them and remembered to follow up with me.

The appointment booking system is very user-friendly and works flawlessly. The clinic makes it clear on its website that appointments could start later than scheduled due to unavoidable lengthening of earlier appointments which I accept, and I've never waited for more than 20 minutes at a scheduled appointment (compared to 1.5 hours at my previous clinic with its nightmarish appointment booking process). So far I've had all my appointments over video, but I went to the clinic once to collect a sample, and saw that the clinic was small, clean, well organized and efficient.

I've recommended the clinic to friends and family.

I came here based solely on the good reviews on google and boy was I wrong for doing so. Everything went smoothly until I got in to see the doctor. I was assigned Emily Dermer and in my opinion I felt there was a lack of compassion and care. As an American, I paid out of pocket for my appointment and was willing to pay out of pocket for any further testing to be done. It felt as if her only concern was getting through her patient list so she could go home at the end of the day. Throughout my entire 10 minute appointment she was reading chats that came up about other patients on her screens and told me to give her a second as I was talking, so she could read the message. Then she Continuously referred to the fact that other patients were waiting so I couldn’t go through all of my concerns with her unless I paid out of pocket for another appointment. She does not care about your concerns so if something is seriously wrong, or you want to be listened to about your ailments, I highly recommend going elsewhere. I can’t speak on the other doctors here but she was by far the worst experience I have ever had with a doctor. I ended up going to a different clinic and doctor the same day and he was the most compassionate person. Listened to all of my concerns, sent me for various testing for everything that I needed and booked a follow up (for free) to go through my results. If I could give 0 stars to this place I would

Our experience with Watson Medical Clinic has been outstanding.
The staff are exceptional !

Dr. Hyman is absolutely the best!!!

Thank you Dr Hyman and team for your dedication, personal attention and commitment to your patients.❤

I give 5 stars from my experiences with Dr Auspitz. He was extremely responsive to any concerns presented to him and I felt bodily autonomy was respected. I never had to go back and forth just to get a referral or if requesting a specific kind of medication that I had experience with already. Even when it was busy he seemed attentive and wait times were always reasonable. Sometimes it would be booked up for a few days ahead but I would just visit a walk in clinic for those occasions. The clinic has a lifelabs on site which was very quick to use. Reception staff are also quick to respond to emails.

I did have one experience last year with a medical assistant regarding being masked. It raised accessibility concerns at the time. It is worth noting that they did complete the appointment 'curbside'. I dont recall if he still works there but if he does there's been no issues since and I've found the whole team to be professional.

The clinic entrance has wheelchair accessibility buttons. It was a bit tight to get a stroller past the waiting area to the back rooms, I've visited with a single and a double stroller and managed to fit a single inside the assesment rooms. Staff were always accomodating and assisted if needed by moving any obstructions, such as a garbage can and water dispenser. I found the clinic to be respectful of breastfeeding also.

Really content with my experiences here and the standards upheld by Dr Auspitz.

Went to this location after looking for a walk in clinic near by with decent reviews, but got surprised how much better it is. I got an Dr. Alina Zaltzman and she is absolutely amazing. The combination of professionalism and genuine care is something I always lack in Canada. She actually listened through all my concerns and worked together with me to make sure my health is in a good shape. What shocked me is that after a day or two Dr. Zaltzman called me and followed up with some more details I already forgot about, which shows that she cares about her patients.

Besides the doctor, this clinic has an amazing laboratory staff and very pleasant receptionists.

Veronica is an absolute delight! She takes the time to understand your situation and then tailors a plan of action that fits your lifestyle. She is a great resource and is very knowledgeable about nutrition as it relates to your heart and overall wellbeing. Working one-on-one with Veronica has exceeded my every expectation.

Veronica was wonderful! She's was very helpful and great to work with. My cholesterol levels have dropped considerably as a result of her recommendations and I feel healthier than ever thanks to her. She has great ideas for meals that are not only healthy but save time and are not difficult or complicated to make.