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Top Women's clothing stores in Manhasset, United States

Top Rated Women's clothing stores in Manhasset

Top Reviewed Women's clothing stores in Manhasset

Reviews

Chris
at 2024 Nov 11
Chris
at 2024 Nov 11
I went into the gender neutral side of the changing room with my girlfriend so we can try on stuff in separate stalls and this elderly worker decided to come in and direct some random man into the stall my girlfriend was in and started banging LOUDLY and yelling at her to get out so the other man can use the stall. I went out and confronted her and told her that she was being loud and rude and needed to calm down. She ignored me and kept banging and yelling at my girlfriend to come out and said because the other stalls were closed this was only mens side now. There was no sign about this and looked like she was just making up rules while clearly ignoring me telling her to calm down. Absolutely UNPROFESSIONAL. You need to learn how to treat your customers better and put SIGNS UP if you are going to change the rules of the fitting room. I think she was having some kind of power trip and needs to learn how to be professional. Who hires these terrible unprofessional people who think it is okay to just start banging on the doors and yelling at people in the changing room. Honestly who does this? Please get rid of this old woman who works here she shouldn't be around at all
han liu
at 2024 Oct 07
han liu
at 2024 Oct 07
if you pay cash, they will not refund you by original payment (even if it is stated in the return policy)
It was okay, nothing special about it. didn't find anything worth spending money on, or a price that caught my eye 😕
Eddie A
at 2024 Sep 28
Eddie A
at 2024 Sep 28
Great place! Allows illegal transactions from stolen debit cards!
Catherine White
at 2024 Sep 28
Catherine White
at 2024 Sep 28
Kevin helped my husband pick out suits that were exactly what he was hoping for. Patient, knowledgeable and helpful, we will definitely be back to Brooks Brothers to have Kevin help us again.
New york mom G
at 2024 Sep 12
New york mom G
at 2024 Sep 12
I visited Prada to repair my bag, all the staff including manager Matthew were very friendly and helpful. I hope my bag will be good repaired and returned to me.
I’m totally bummed I forgot my sales associate’s name, she was so helpful so friendly, I was on the fence about whether or not I was going to purchase but he patience and willingness to show me everything I was interested in and spend the time really convinced me! Overall love my bag. I even went back because I saw another bag online I thought I may want instead and she was once again so friendly. Loved it here!
Mickel Evangelista
at 2024 Aug 29
Mickel Evangelista
at 2024 Aug 29
BS +++
Finding gems! What's the best thing about stopping at Americana mall? The exercise. My wife tricked me into going for a walk and ended up in this store. It's very clean and organized. I really like the staff here. The place is very clean and the fitting room staff is super dope and professional. I really love this store front. I highly recommend it. Its close to the Apple store. Lots of parking. Lots of selection. Great sales as well. To all the negative reviewers you really are too picky people. Calm down and buy something nice for yourself.

Highly recommended! Visit and tell them Mick (ig: The_freakin_vegan) sent you! You will not be disappointed
Trust me - I'm a vegan 😉 🥕

Boomsauce Scale:
BW - basura (trash)
BS - basic (come on! Try harder)
BS + - better (Yo! That's better)
BS ++ - best (alright! Alright! Alrightttt!)
BS +++ - Amazing location! now that's boomsauce!
Robert V. Marino
at 2024 Aug 24
Robert V. Marino
at 2024 Aug 24
Kevin helped me out, one of the best examples of customer service I've ever experienced!
Rohini Mungol
at 2024 Aug 08
Rohini Mungol
at 2024 Aug 08
Not bad, but sometimes customers should take when handling garments, after all others have to try them on.
Hass Moss
at 2024 Aug 05
Hass Moss
at 2024 Aug 05
They sell fake jewelery.
You pay for the designer.
Only 14k
Limited of 18k.
After I ordered and paid for an 18k dog tag. They sent me an email. Sorry, it's not available.
Joke joke joke
Brenda Confessore
at 2024 Aug 04
Brenda Confessore
at 2024 Aug 04
Great store to shop in! They have the best trendy styles!
Felicia
at 2024 Jul 30
Felicia
at 2024 Jul 30
Great customer service. Beautiful clothing
If I have to give a place a rating for customer service I’d give this place 0 stars. It is worth the commute into NYC if you want to buy anything. Don’t waste your precious time on this location
Kobi Benlevi
at 2024 Jul 13
Kobi Benlevi
at 2024 Jul 13
Nancy was incredibly personable, attentive and friendly. I will always have confidence in my purchase when Nancy is available. A great store, a great brand and fantastic service. I have come many times over the years and hadn't yet been this compelled to leave a glowing review. Thank you to Nancy and everyone at Brooks Brothers!
Great customer service! Always a positive and pleasant experience! Thank you to my sales person Colin who is always helpful! Highly recommend using Colin if you visit Dior in Manhasset!
Irene Gabo
at 2024 Jun 18
Irene Gabo
at 2024 Jun 18
Terrific salespeople eager to help, but selection is the same year after year and the dresses they got this year, while lovely, completely ignore the large portion of us who would be caught dead with a sleeveless anything.
Put some 3/4 or short sleeves on that sunflower or checkered dress. Put a belt on a dress. I ll buy.
Angela Flowers
at 2024 Jun 06
Angela Flowers
at 2024 Jun 06
The employees at this store are very rude. As soon as I walked in I felt uncomfortable. The blonde old hag in the picture called the witch in the white sweater to watch me. Never again
Taylor
at 2024 May 04
Taylor
at 2024 May 04
Sent me a damaged bag

Update: bag returned a week ago - still no refund processed.
brian nugent
at 2024 Apr 08
brian nugent
at 2024 Apr 08
Good selection of items.Unfortunately can't wait 25 minutes in line to pay.
100% great service and products
Rachel Dilmanian
at 2024 Apr 01
Rachel Dilmanian
at 2024 Apr 01
Couldn't make a return, and honestly, the lighting was so sad I wanted to run out of there. I wish I could handle the lackluster environment, but someone who is sensitive like me can't tough it out for a deal.
Dina Lin
at 2024 Mar 29
Dina Lin
at 2024 Mar 29
This happened a while ago, and I thought about not writing about it but this situation really infuriated me and I cannot forget about it. I was shopping at brooks brothers with my parents, there was a salesman that was helping us look for sizes. He walked away to look for the size we requested and there was another man that was shopping. He saw me waiting for the salesman and proceeded to say “he’s helping me so you can go away”. He even proceeded to shoo me with a wave of his hand. This man was so pretentious and entitled, I was absolutely flabbergasted that he could be so rude. On top of that the salesman just stood there and said nothing. He could have easily said, I’m helping her as well but instead he cowardly did nothing. Because of this situation I refuse to shop there ever again. I know you cannot control what your customers say but you could at least stand up for what is clearly wrong.
We purchased men’s dress shoes for our wedding here and had the best experience. Carlota helped us and the rest of the staff was so friendly that they all ended up helping as well. All staff there was personable and knowledgeable. Definitely recommend this location!
Erica Masci
at 2024 Mar 19
Erica Masci
at 2024 Mar 19
Need more employees at the check out counters, besides that it's great, they have such a great selection to choose from!
Lily Xu
at 2024 Mar 15
Lily Xu
at 2024 Mar 15
I’ve shopped at this location multiple times and the latest encounter with their sales associate was so disappointing. I purchased a bag from them, however, the bag had quality issues upon wearing it for the first time. I brought the bag to get a refund and because I wore it once they wouldn’t honor it although the quality issues were 100% a manufacturer issue. I also texted the sales associate and called the boutique 7 times before going in person and they never once replied or picked up their phone.
Minja Cho
at 2024 Feb 08
Minja Cho
at 2024 Feb 08
I was very upset about their staff. I went there for a specific item, which I found, and tried to grab from the clothing rack. When I did, the staff came over and yelled at me for touching the clothes from the rack. I told her I was grabbing the clothing from the rack to buy but she resolutely refused and wouldn’t let me get it. It was on the regular clothing rack with a bunch of other cloth racks surrounding it. I can’t tell if it was because of me being Asian or because she was in a bad mood, but the fact that she gave me no explanation and started yelling at me, a customer, for trying to buy a piece of clothing left me shocked and appalled.
Claudia Angarita
at 2024 Jan 30
Claudia Angarita
at 2024 Jan 30
Great store. I did notice people shoplifting. The most surprising was a mother daughter duo. They were in the bathroom and they putting merchandise into their shopping bags. What a shame.
Pat B
at 2024 Jan 21
Pat B
at 2024 Jan 21
First time here! Great store. To floors of great finds and great prices. Very neat and organized. Beautiful displays and clusters of items. Huge variety of bedding and pillows and housewares. So many items on clearance, prices are too good to pass up. Only drawback was the insane line. Only 3 registers were open and there were over 20 people on line.
Caroline Smyth
at 2024 Jan 20
Caroline Smyth
at 2024 Jan 20
Had such a lovely experience today with sales Associate Nadra. She was both helpful and attentive, and really went out of her way to make sure we could find the sizes that we needed even if they weren’t available in the store look forward to shopping again with you soon
Jennifer Jean
at 2024 Jan 17
Jennifer Jean
at 2024 Jan 17
The cashiers have great customer service skills. But there is definitely a need for more. There were only 2 with the line looking like Christmas shopping.
GJ
at 2023 Dec 27
GJ
at 2023 Dec 27
Went here for the first time with my dad to buy some christmas gifts. There are so many random objects that will make you laugh for sure like Budlight speakers and cereal boxers 😭😭😭 Very cheap and would visit again :)
Allen is the best! There was a specific belt that was sold out everywhere- online and in Bloomingdale’s, and Allen was able to locate one in their store and save my Christmas!

I called, he secured the belt for me & I was able to pick it up after work and he wrapped it all perfect for me for my fiancé for Christmas. He was so friendly and kind.
Josie Jung
at 2023 Dec 24
Josie Jung
at 2023 Dec 24
I shop there all the time, I am Asian and I never felt they treated me any differently. I really hate people behaved badly and blamed it on race. The employees are always nice and helpful. They are on their feet all day and earning minimal wages, give them some credit and courtesy too!
Michaela Ryan
at 2023 Dec 23
Michaela Ryan
at 2023 Dec 23
Michael is wonderful! Came in to help my uncle choose an outfit for his wedding, we had a specific vision, and Michael helped us execute perfectly.
Return policy is horrible! I purchased a parfum gift a little over a month before Christmas and tried to return item 2weeks after purchase and since it was past 7days policy stated it can not be returned (even though items were boxed with unbroken seal in original packaging) Buyers beware. Store just offered exchange but no refund… knowing this now if I’m not shopping for myself I will not be buying from Ferragamo for gifts.
Ruben Great
at 2023 Dec 04
Ruben Great
at 2023 Dec 04
During my visit to the Marshals store in Manhasset Center.
1380 Northern BLVD I felt harassed by an unknown man. I regularly shopped there and never felt that way. I went to a different aisles to look at more merchandise and the unknown man followed me. I went to the bathroom and the stranger followed me. I asked the male if he works there and he said NO!
I just wanted to bring this to your attention. I spent hundreds of dollars there and never felt this way. I bought this to Andrew and CJ. attention And they were what ever. If you see something say something.
I am highly dissatisfied!
tauro azul
at 2023 Nov 14
tauro azul
at 2023 Nov 14
Love the branch , also de exelent girl seller's can help you...
My daughter recently purchased a beautiful pair of boots from Prada Manhasset. The sales associate, Erren, was exceedingly helpful and patient. I would highly recommend asking for Erren if you are in the market for any Prada goods.
Flattering wrap dresses.
Very kind, responsive and knowledgeable staff. I worked mainly with Erica not for a new purchase but for a repair on a pair of heels. Everything was handled professionally with compassion to understanding the consumers feelings. Can’t wait to pick up my “Astronaut Lamb” heels when it comes back to me from repair! Thank you Erica and everyone for being wonderful!
Anne Padilla
at 2023 Sep 05
Anne Padilla
at 2023 Sep 05
Bought my Yellow tote bag yesterday. I would like to commend Laura for being such a helpful and very patient with me. Ive been having a hard time to pick what color and size since Im so torn for their tote bag. Meanwhile, shes really kind and offered me different color and size without me asking. Shes a gem! Thank you very much for the help and will love to see you again on my next purchase.
Di Ana
at 2023 Sep 01
Di Ana
at 2023 Sep 01
We always have a seamless experience here. Everyone is very helpful and welcoming. From the whole front strip of Americana, this store has the best welcoming and accommodating staff. While everyone is excellent there, Colin is our preferred SA. Very knowledgeable and attentive to what our interests are. He always provides us with stellar 5 star experience!
My first shopping experience at Dior was a success. Linda was very friendly and took every request I had with pleasure. I ended up purchasing a pair of earrings. She offered to have a new pair shipped to me, but I decided to take the pair from the store. They have a selection of leather goods, shoes and clothing here.
Service from my advisor was excellent but there was another one who was just lazying around and was very sloppy for an upscale store.
Pat B
at 2023 Jun 07
Pat B
at 2023 Jun 07
Great place to shop for amazing bargains on awesome designer brands. Great finds from shoes, suits, dresses, bags to household items. I found 4 great tops and spent under $100. I also found some great kitchen gadgets and pillows.
My favorite department is the shoe department! It’s impossible to “walk out” without a pair or two! Makeup department is loaded with colors and colognes and hair products. Worth the trip!
Anita Skara
at 2023 May 27
Anita Skara
at 2023 May 27
They staff is rude with condescending attitude. I love Theory but will never go to that location again.
Janibel Perez
at 2023 May 20
Janibel Perez
at 2023 May 20
During my visit to Prada, I felt uncomfortable when the associate asked my mom if she can check her Hermés shopping bag for a sensor because the alarm went off, even though it didn't. It made me feel like we were being racially profiled. I was disappointed that no one greeted us or asked if we needed help but asked if she can check my mom shopping bag. Unfortunately, due to my negative experience at the store, I didn't end up making a purchase, even though I had planned to buy a bag.
Tima Wima
at 2023 Jan 03
Tima Wima
at 2023 Jan 03
I will post pics of my dress soon but absolutely stunning! I saw it in the window walking by and went inside to try it on. They let me take my time. I took a bunch of selfies in the room and they ordered another size for me to try. There was another one I got, too! The girl told me it was the same dress a celebrity's wife wore on IG but I was already sold. Such lovely pieces to stick out from the crowd! TY Zimmermann Manhasset 🖤
Irene Gabo
at 2022 Dec 25
Irene Gabo
at 2022 Dec 25
I love Anthropologie and shop here often. The sales area may use more organization and be more opened up, it feels like a zoo there, but the selection is nice and changes often. I can always find something there. Wish they carried more XL and 16s in stock.
Lucilla P
at 2022 Sep 04
Lucilla P
at 2022 Sep 04
Distasteful attitude by staff at this store. Consistent with other reviewers on this page, staff are rude and treat customers badly. I feel targeted as an Asian and am differentially treated. The staff do not look happy at all to be working at the store and begrudgingly perform their jobs. Very different from how friendly and helpful staff are at other Anthropologie locations. I am not the first person to have experienced this since there are many other similar complaints on this page. ANTHROPOLOGIE PLEASE TAKE ACTION. I will not be returning to this store again.
Tarayn Dhansew
at 2022 Aug 21
Tarayn Dhansew
at 2022 Aug 21
Amazing customer service and all around shopping experience every time I visit. Thank you!
AKA Biubiubiu
at 2022 Aug 15
AKA Biubiubiu
at 2022 Aug 15
staff are just so bad, they look so sad. U professional white folks
Connie Johnson
at 2022 Jun 22
Connie Johnson
at 2022 Jun 22
Great experience here! I came in looking for two particular sandals. I was helped by Alicia who was very sweet and patient. I ended up purchasing a slide and matching handbag. I was also pleasantly surprised when I received an email from Alicia thanking me for my purchase and she also remembered things that we spoke about while I was shopping. I felt very appreciated as a customer. I will definitely be back to this location!
Google Account
at 2022 Jun 10
Google Account
at 2022 Jun 10
They are always nice. You walk in they respect you and help you pick the best outfit. They dress you up. So sweet especially the guy that works there so nice so caring they help you until you buy your dress they fix it on you, bring you water … awesome keep the guy that works there his a gem for your store makes customers wanna come back
ladies today at around 11 am have them fired they make you guys lose money I walked in asked them questions about sizes and dresses they didn’t want to work they like we don’t have any sizes they didn’t try to help or get the customer I walked out went to the next store they took me and knew my name even though I shopped there a year a go almost. I’m telling you o sales ladies today probably made you guys lots of money by their behavior kick them out. Best advice I give the owner reading this. Today date Friday June 10. They were looking away when customer was talking to them they hate their job… don’t believe me send a fake customer in see how they act they could have at-least sold me 5000$ dress today but no they don’t care they ruined the brand store
Peechee Castillo
at 2022 Jun 04
Peechee Castillo
at 2022 Jun 04
My experience with Michelle from beginning to end was amazing. She was patient, kind and super helpful. I called the store to ensure they had a particular item in stock (I did not want to drive 25 minutes in case they did not have it). Michelle went above and beyond my expectations – She was such a pleasure to work with over the phone and beautiful wrapped my purchase and was ready for when I arrived.

I was also greeted by several people as I walked through the door.
Stone cold salesperson the entire store!!! My wife and I went to the store today, security told us to just wait inside by the door and someone will be with us shortly. At least two of the sales ladies were on their phones when we came in, they saw us standing there but didn’t even bother to approach and talk to us. They had us stood there for at least 10mins. If the salesperson were too “busy” why couldn’t they just let us walk around in the store by ourselves? Only 2-3 customers were in the store during that time, so we just walked away! Will never return to that store again! Bad management, bad salesperson will ruin the brand!
Yu Qian
at 2021 Dec 27
Yu Qian
at 2021 Dec 27
I have purchased so many Tory Burch products from different locations in different cities and countries. This location is the worst store I’ve been to. The store associates are not helpful. Like a previous reviewer mentioned, I also have the feeling that I was singled out to be treated like this.
Nadine was amazing, patient and tried so hard to find me the right outfit. Only thing is the store was out of my size in most pants so I was disappointed. She did a great job however and I purchased the cutest flats a pretty blue shell.
Maher Chowdhury
at 2021 Nov 08
Maher Chowdhury
at 2021 Nov 08
If I could give Zero stars I would. I took a day off, came all the way to Manhasset to exchange a bag. The woman who took me would not let me, accusing me of using a bag that was given to me as a gift. Then accusing me of removing the tags. It felt as if I was being singled out because of who I was. Absolutely, ruined my experience coming all this way to Long Island from Queens.

I was able to to return the bag and purchase a higher priced product from the store at Hudson Yards the very same day. My experience at Hudson Yards was a complete 180 from my experience at this store. They offered water, showed me different designs. They treated me with dignity and respect
Ameena Rasheed
at 2021 Nov 05
Ameena Rasheed
at 2021 Nov 05
I was happy going in there because I was excited to see and try on the clothes I had put on hold the previous day. I wanted to purchase the right items and the fitting room employee told me I had the record of being in the fitting room for the longest time. I guess she times everyone who goes in? The comment made me feel uncomfortable as it was unnecessary and totally unexpected but I kept my cool and I dont know what her intentions were. But why would someone care how long someone was in the fitting room? I kept finding new items to try on... and I ended up buying one of those items I found later on along with two other items.
Really helpful team. The belt my wife got for me online was too small, we didn't know we couldn't return it to the store but the person that helped came up with the solution. She was able to send the belt out on our behalf and cut/adjust a new belt on the spot.

Whole experience was wonderful, thank you.

Ps: a thank you as well to the man that offered my pregnant wife water on a hot Sunday.
Mary Forde
at 2021 May 28
Mary Forde
at 2021 May 28
Worse staff I ever had to deal with they are so nice if you pull up in your Mercedes or Range Rover
I will NEVER shop there again.
TIFFANY LAMAR
at 2021 May 19
TIFFANY LAMAR
at 2021 May 19
I love anthropologie! I got this beautiful maxi dress there. While I was there trying on dresses and such in the fitting room, my own t-shirt fell on the ground and it landed on some substance in the fitting room. I advised the store manger and she was kind enough to provide me with a t-shirt from their store at no additional cost! What a relief for me. Great customer service. Thanks anthropologie!
I went for the first time to buy Dior sandals and was very excited thinking it was going to be a great experience or at the very least receive a better treatment. the sales associate was rushing me the entire time and kept insisting I should take another color. Also, he lied about the sizes that were available in the different colors. I asked if the blue or pink sandals were available in my size but he instantly responded “no” without checking. From start to finish I was only in the store for 20 minutes and there were only 2 other customers in the entire store so I didn’t understand what was the rushing about plus there was no line outside. My whole experience was not pleasant and not what I was expecting especially being a designer store. I don’t like writing reviews but my hope is that whoever sees it from the store makes a change in the way customer service is being handled.
Nicole Yaloz
at 2020 Dec 07
Nicole Yaloz
at 2020 Dec 07
This is the best store I've been to in a while!! Wow, great product selection and amazing staff. These ladies really do work as a team and it's so incredible. Shout out to Gina, who was super nice, PATIENT, and so helpful to both my husband and me. My husband and I couldn't stop talking about you last night. Thank you Gina and Theory for being there and putting a smile on my face during these difficult times. I so enjoyed shopping in store with you yesterday and I can't wait for more shopping dates ❤️💗💕👏🙏🏻💋😘😍🎁😎😇🎈🍾🤗🎂
Alex Marks
at 2020 Oct 10
Alex Marks
at 2020 Oct 10
Great outstanding fashion love it
Stephanie T
at 2020 Jul 10
Stephanie T
at 2020 Jul 10
Went here yesterday and ended up leaving with a small bag and cardholder. I felt that it was reasonably priced. I also thought that the service from Patti was great. I asked her for some suggestions and she delivered!
Lwb Lwb
at 2019 Nov 13
Lwb Lwb
at 2019 Nov 13
The nicest staff. Great styles.
Z B
at 2019 Oct 31
Z B
at 2019 Oct 31
The staff are so genuine and helpful. I only wish they kept the same staff
I had an amazing experience here last night with my cousin. Alan, Ellen, and Carlita were all extremely informative, helpful, and a pleasure to deal with. They were not pushy at all, and were extremely patient despite it being so close to the store’s closing time. I will continue to drive over an hour to this location instead of buying anything online from Ferragamo’s website ever again. Thank you guys so much!!!!!!
Beautiful store, wonderful service. Love the black nylon handbag & cosmetic bag line, they last long & doesn't go out of style. If anything breaks Prada will fix it for a small fee even after 10 years. Haven't bought another brand of bag in years. Love my briefcase as well, use it every day & it's still in great shape.
Amer Ahmad
at 2019 Jun 08
Amer Ahmad
at 2019 Jun 08
Great stuff, expensive but what isn't. I have posted pic of the two lounges in the store where the paying partners can sit and post remarks while the better halves can shop. Best to let them try and think in peace. Relax. The great electric train set you wanted can wait.
Mitchell Kase
at 2019 Jan 28
Mitchell Kase
at 2019 Jan 28
I have to give Prada Manhasset 5 Stars. I have purchased two purses at this location. One for my wife, and one for my mother. Both purchases the staff was extremely helpful. For my wife's purse they ordered and held the purse until I was able to look at it in person. I had a similar experience for my mother's purchase. Staff is very polished and courteous.
David Heller
at 2018 Oct 09
David Heller
at 2018 Oct 09
My girlfriend absolutely loves this store, if it carried men's clothes I would like it more than I already do. Beautifully decorated, clean, and friendly service at all times. Perfect place to find gifts like jewelry, clothes, or home items for your girlfriend, wife, or mom. I can see why women like shopping here because of the high quality products and well crafted atmosphere that makes spending time in there very enjoyable.
Came in this afternoon...was planning on getting a dress for a wedding event and was so turned off by my experience I walked out. The woman with the short brown hair was so rude/ completely standoffish. She didn’t help me or even ask what I came in for. She proceeded to stare at the computer for he entirety of my visit. Horrible experience. Won’t return.
Paul Salazar
at 2018 Jul 28
Paul Salazar
at 2018 Jul 28
First class Executive Transportation, dependable, reliable professional services
Nivant Sheth
at 2018 Apr 23
Nivant Sheth
at 2018 Apr 23
It is very expensive store. The cloths do not have labels where they are made in.
I adore this store. My oasis. I really like the ladies in the store. I have been going there as loyal customer for almost. 2 yrs.. perhaps the comment with 1 star was due to the type of clientele that the Americana caters to in general. Your loss. The staff could not be better. Patience is a virtue.
Sil M
at 2017 Mar 23
Sil M
at 2017 Mar 23
The girls at the store are great! They go out of the way to run up and down the stairs for sizes. Be patient some times they are single coverage and have to wait on few customers at time. I will be back soon. I'm Spanish and never once felt like the girls were racist. Xxoo
Elizabeth A
at 2014 Jul 29
Elizabeth A
at 2014 Jul 29
First off, I love Tory Burch and I will continue to purchase products. Just not here. Ever again.

My mother and I are loyal Tory Burch customers - we purchase several pairs of shoes, handbags, and sunglasses every year. We never have a problem getting help in this store when we are purchasing something. However, a bag my mother received for Christmas from my father was horribly made and fell apart in one month. This has never happened, and we truly believe it was a fluke.

So we go to the store and explain our situation. We did not want a refund, merely an exchange or store credit for a different style bag. We waited for 45 minutes for the manager and when she looked at it, she said: "this damage is due to wear and tear. We won't accept it." Did not look my mother in the eye. She walked away. My mother had used the bag twice.

My mother and I politely pursued the matter, ultimately having to reach out to more senior Tory Burch employees. We eventually had the bag exchanged for a similar style, and my mother is very happy with the quality of the new bag. A few months later, in the Manhattan Tory Burch, my mother and I noticed no bags had the same material as the faulty one my mother had received. We asked a sales associate and she informed us they had a history of the material not holding up well.

We will not be returning here.