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Top Swimming pool supply stores in Bundaberg South, Australia
Top Rated Swimming pool supply stores in Bundaberg South
Top Reviewed Swimming pool supply stores in Bundaberg South
Reviews
Rang to see what products they have to treat stains on tiles in pool reply was can’t help me & perhaps go to a tile shop. My suggestion for a company to be successful is train your staff in the field you operate in. The girl obviously doesn’t know any better but no excuse for the company owner. Disappointing indeed
Keep your hours the same on a Saturday. What does it matter that it's Winter. I turned up at 8;40AM expecting the store to be open like it has been for the last 20 years that I've been frequenting the store. Only to find a very small sign next to the hours of operation sign declaring Winter hours for July and August.
You have me email and mobile number for advices on pool testing reminders. How about an SMS or email about the change in open hours on a Saturday!!!!
Very poor form.
You have me email and mobile number for advices on pool testing reminders. How about an SMS or email about the change in open hours on a Saturday!!!!
Very poor form.
Staff are always helpful
Donemans stuff are amazing. They have helped with our pool every time we struggle. I can’t fault them in custom service at all. Highly recommend this business for any type of pool you have. Thank you team for being awesome.
Have been going to this pool shop for ten years with nothing but great things to say about Liam and all staff members, until I walked in this week with a slight issue only to be told by the rude lady behind the counter,
Nothing I can do to help you we are new owners now 😲
I was actually shocked as I have always received great service here beyond, this rude lady didn’t even want to look at my problem as it wasn’t hers so move on and that I will .
So disappointed
Nothing I can do to help you we are new owners now 😲
I was actually shocked as I have always received great service here beyond, this rude lady didn’t even want to look at my problem as it wasn’t hers so move on and that I will .
So disappointed
Very helpful when you go into shop. However, not good at keeping customers up-to-date or returning calls on same day with slow delivery of ordered items and planned installation. Have paid a significant deposit several weeks ago and am still waiting.
Awesome experience, got the part I was looking for, good price. Lovely staff that had the perfect answer to ever question I had. Would highly recommend to all my friends. Thanks heaps guys!
Disappointed is an understatement. “
If” I posted a positive review Donemans offered to gives us $100 store credit….
Communication was poor right from the start of our pool construction. We never knew what was happening or when. After the hole was dug I spent two days scraping the mud off driveway, why would you expect contractors to be responsible for cleaning up after themselves? The we were hit with an extra truck fee and dumping fees…even though there was minimal rock. Hayden decided we needed two trucks for dumping even though they were only dumping just down the road, a 1.5km round trip from the job site. No one asked us if we’re happy to pay for the extra truck, which sat out the front most of day. We never approved the extra truck, but we were still required to pay for it. There was no communication around extra costs for the dumping at a site of their choosing, it was explained to us on the day as if they were doing us a favour by dumping so close.
The coping tiles were laid on a weekend and tiler brought his kids along. Why that’s ok, I have no idea. Once the tilers were finished we inspected the tiles and noticed the tiles were laid uneven and the grout lines were uneven. When we raised our dissatisfaction with this at which point we were basically told we were having a whinge and the tiles aren’t square, so it’s not their fault. We said we would have pod extra for tiles that were square, Kevin said we paid extra for the tiles we got. They ended up grinding the grout lines out to make them “look” square and even. After this we noticed we could see daylight under the tiles and the glue wasn’t evenly coated on each tile. Once again more stories about how they do all the pools like this and we are having a whinge and we don’t know what we’re talking about. Friends of ours were having a pool done at the same time and their tiles weren’t like that, we then contacted another company who uses the same tilers and emailed them photos. They also expressed their concerns around the gaps under the tiles. Donemans insisted the tiles were fine, nothing to worry about.
About a month after the pool was finished grout has fallen out of the tiles. For the past two months now I’ve been chasing them to fix it. After again being promised it would be done today, no one has has come to fix it.
To top it off the concreter they recommended has done a terrible job….but that’s a story for another google review….
The best of Donemans was in the office, the office and shop staff have been great and very helpful.
Overall if I was buying a pool again I wouldn’t be using Donemans and I wouldn’t paying invoices as quickly as they requested. They have certainly left a bad in taste in my mouth and I have also noticed some of these 5 star google reviews have been left by their own staff, that and the fact they offered to pay for positive feedback should tell you everything you need to know about this company.
If” I posted a positive review Donemans offered to gives us $100 store credit….
Communication was poor right from the start of our pool construction. We never knew what was happening or when. After the hole was dug I spent two days scraping the mud off driveway, why would you expect contractors to be responsible for cleaning up after themselves? The we were hit with an extra truck fee and dumping fees…even though there was minimal rock. Hayden decided we needed two trucks for dumping even though they were only dumping just down the road, a 1.5km round trip from the job site. No one asked us if we’re happy to pay for the extra truck, which sat out the front most of day. We never approved the extra truck, but we were still required to pay for it. There was no communication around extra costs for the dumping at a site of their choosing, it was explained to us on the day as if they were doing us a favour by dumping so close.
The coping tiles were laid on a weekend and tiler brought his kids along. Why that’s ok, I have no idea. Once the tilers were finished we inspected the tiles and noticed the tiles were laid uneven and the grout lines were uneven. When we raised our dissatisfaction with this at which point we were basically told we were having a whinge and the tiles aren’t square, so it’s not their fault. We said we would have pod extra for tiles that were square, Kevin said we paid extra for the tiles we got. They ended up grinding the grout lines out to make them “look” square and even. After this we noticed we could see daylight under the tiles and the glue wasn’t evenly coated on each tile. Once again more stories about how they do all the pools like this and we are having a whinge and we don’t know what we’re talking about. Friends of ours were having a pool done at the same time and their tiles weren’t like that, we then contacted another company who uses the same tilers and emailed them photos. They also expressed their concerns around the gaps under the tiles. Donemans insisted the tiles were fine, nothing to worry about.
About a month after the pool was finished grout has fallen out of the tiles. For the past two months now I’ve been chasing them to fix it. After again being promised it would be done today, no one has has come to fix it.
To top it off the concreter they recommended has done a terrible job….but that’s a story for another google review….
The best of Donemans was in the office, the office and shop staff have been great and very helpful.
Overall if I was buying a pool again I wouldn’t be using Donemans and I wouldn’t paying invoices as quickly as they requested. They have certainly left a bad in taste in my mouth and I have also noticed some of these 5 star google reviews have been left by their own staff, that and the fact they offered to pay for positive feedback should tell you everything you need to know about this company.