Top Emergency veterinarian services in Richmond Hill, United States

I was there a few days ago because unfortunately I had to put my dog down. It was incredibly difficult but the staff was so so kind. They brought us to a quiet room and expressed how sorry they felt. Everyone was so kind during the last moments of my dogs life. They even sent us a letter in the mail signed by everyone in the office. I will never forget how kind they were to me and my mom. Thank you.

When called in for my appt, the assistant insisted on "helping" and tugged at my dog's harness without permission or confirmation from me to get my dog into the room.
In the room after the initial update with this assistant whom was actually pretty dismissive toward me when I was giving details, and when the doctor finally arrived (I waited an additional 20 mins), I explained that my dog is nervous (flighty, not fighty) and emphasized that I would have to lift my dog onto the table. As I know her best and is a way to minimize my dog's stress.
Again, the assistant was insistent on "helping" without confirmation or communication with me and went to "help" pick up my dog because this girl was rushing. SHE NEARLY DROPPED MY DOG as she carried the back half. I am fully capable of carrying my dog by myself.

The assistant has long brunette hair and wears glasses. I think she said her name is Suzy.

The doctor(s) are generally really helpful and listen so giving 3 stars, but this experience with the support staff was not a pleasant one. There was no exchange of rude words from me or the assistant but she was rushing and was not listening to the client, which is me. This was my first time seeing this person.

Also, I have witnessed whom I assume is the boss yell at a client over the phone by the waiting area where the front desk staff occupy.
I know the girls at reception wear blue but this person was wearing a different color uniform, and was really trying to intimidate the client over the phone. I haven't witnessed the girls being loud at all.
If she is the boss, does she not have an office to have this conversation in private?

Edit: It looks like someone from the hospital replied, as I notice it is a pattern - probably the manager?? I didn't mention anything about restraining or holding my dog during the exam. Again, I mentioned lifted my dog without consent and Suzy *nearly dropped my dog*. While thanks for the apology, but there was no miscommunication. I was clear about my dog's needs. It seems you want to cover your tracks. I am not ignorant to the fact of staff having to restrain the patient during the exam/treatment.
It wasn't our first visit to the Vet and I understand the necessary protocols the setting requires.
Yet, you have no response to this assistant nearly dropping my dog? And to her being dismissive, frankly rude, to me when I was relaying information for the appt.
It is apparent this staff member needs more professional training, or do you let her decide for the hospital how she can do things and how she "miscommunicates" in her management with the clients?

I first found Lefferts when I moved to Queens and needed a new local vet. I took my dog and cat there for regular check ups and they were always professional and courteous, affordable too.

Just over two years ago my dog Faye was diagnosed with lymphoma and when I first worked with Dr Kevin Birchler. Dr Birchler is hands down the best vet I have ever worked with in my entire life. He always was kind and understanding, patient and never forcing any decisions on me. He is a regular guy who just happens to be a vet, he wants what’s best for you and your pet. Sadly, Faye passed just last week after her cancer became more aggressive and she let me know it was her time.

The staff at Lefferts is second to none, on the day Faye crossed the rainbow bridge they were compassionate and caring. I picked up her ashes today and also received a card in the mail from them. Upon opening the card I expected a pretty generic sympathy card but instead I was left speechless by it. They had taken impressions of Faye’s paws and placed them in the card, all of the staff left handwritten notes expressing their sympathy. I was floored.

Needless to say, if you want a practice that really knows how to take care of your animals while also being human about it, look no further.

Absolutely wonderful! I relocated to Queens from the Midwest and thought I was absolutely in for it once it was time for my dog, Spike, to receive medical care. Like everything else in NYC, I assumed I'd be paying 2-5x my normal bill due to cost of living.

Nope! My dog's medical care has been cheaper at Lefferts than anywhere else I've ever lived! I was shocked! I have experienced standard vets, low-cost clinics, corporate/chain vets (Banfield, etc.) and Lefferts has knocked them all out of the park in terms of affordability, bedside manner, time spent with patients, thoroughness of care, and down-to-earth treatment discussions.

Lefferts was recommended to me by local friends and I quickly understood why. I even have a vet just 200 feet from my front door and yet will still, absolutely, always make the bus/subway trip to Lefferts. They are worth it!!!

You know the doctor is good if you are willing to take an Uber all the way to Richmond Hill! Doctor Mittal has been nothing but a saint to me and my Fur baby! I’m never going to have kids and my Fur child is the closest I’ll ever have to being a dad. Libby is a special French bull dog with floppy ears and a wall eye. The outcast from California that no one else wanted. But he found his forever home here in NYC. Like every dog parent, your biggest fear is your baby not being taken care of properly, but I, hands down put all my trust on Doctor Mittal!

Thank you for everything!

Came to this place to have our cat neutered and I couldn't be more satisfied. From the initial consultation, the actual surgery and the follow-up, everything was great. To start off the receptionist, when I first passed to ask about having the procedure done, was incredibly nice and helpful. The vet techs we've encountered have also been wonderful and patient with Nube, who tends to not be still. The 3 vets we've met have also been incredible. They take their time explaining everything and let you ask any questions. The prices are reasonable. While there might be cheaper places, I'm certain the price is well worth the service. I'm beyond grateful to everyone in this clinic. Nube is truly a huge part of our family, and we're happy to have found a great place like this one. I definitely recommend it to anyone.

I have taken my two dogs and three cats to Lefferts Animal Hospital many times over the years, and now (after my visiting vet moved away; our household is carless) Lefferts has become my default. Their prices are fair, the vets and techs have always been courteous and well-informed, and they listen carefully. Most remarkably in this era of ever-ballooning veterinary costs, I've never had a sense that they've tried to upsell me on anything. This is the only vet I've ever known of that offers spot-check ultrasounds for certain situations, only when appropriate (and charges a vastly reduced rate from what you'd pay for full anesthesia and a full sedated ultrasound elsewhere). It's true that the facility isn't shiny and slick, but I'll take fair prices, friendly service, informed practitioners, and a local vibe any day. Thank you, Lefferts Animal Hospital!

I have been coming to Lefferts for a few years now. All I can say is they are very professional, and give you outstanding service. They are very reasonable and clear about all fares, and they truly care about your pet.

Sadly, we had one of our cats pass away last year. Lefferts made the process seamless and were so empathic. They helped us with everything during our very difficult time.

All the doctors and staff here are so kind, honest and knowledgeable. I don’t trust any other facility with my cats. If you’re looking to bring your pet, look no further. Thank you ❤️