Top Sportswear stores in Brooklyn, United States

Managers have disgusting attitudes. Some of the workers are nice but poor management skills. Unkind unwelcoming impatient. Fitting room attendant was kind but the people at the cashier are nasty too with some exceptions. That tall pale guy has a Terrible and disgusting attitude at times. Do better .

Confused and annoyed by my Journeys visit. Initially I was positively taken aback by their shoe selection, as they had a much wider selection and variety than Champs nearby. I always thought of Journeys as a place where the middle America crowd came to revel in the new model Skechers drops. I was pleasantly surprised. This was the most favorable part.

The part that was slightly annoying was that they seemed to have too many sales associates, who were somehow doing too much and not enough. Too many of them asking me if I had been served - indicating a lack of communication across the team and too many people on the floor not serving anyone. Too many associates standing around doing nothing and chit chatting. So many associates, yet no one saw water on the store floor in front of the sneaker displays where customers were walking.

Now, I was really excited about the selection and sales, so I was happy to make a few purchases. However, the sales associate that served me was disappointing. What’s crazy is that I tried my best to stick with her even though her other colleagues kept asking if I was being helped. Here’s where I got a bit annoyed - I asked if they had these Kurt Geiger sandals in a certain size. She said no, and her manager had to tell her to check the system. Cool, I’d give her that… maybe she was new. I then went to ask her if another shoe was available - she looked and said it wasn’t. I suggested she look online to see if it could be ordered - it was available. I gave her the benefit of the doubt that she was new and gave her the advice to always check availability online/outside the store.

But, what pissed me CLEAN OFF is that I just got home and unpacked my bag to see that she put the WRONG SHOES in the bag. The pair of shoes I said I DID NOT WANT was what she rang up. Now, I have to go all the way back to return the sneakers. C’mon bruh. The other mistakes were cool, but this would be the reasons why I shop at Champs or Foot Locker for the customer service experience.

As a first time visitor, this visit has left a bad taste in my mouth and I hope things are better when I return my shoes.

I think most residents of Brooklyn (NYC on the whole?) will agree that customer service is a thing of the past, particularly at shops in the Fulton Mall or Atlantic Terminal. Getting someone to look up from their phone to assist you with kindness, or god forbid, smile and say hello, it just ain't happening anymore. Which is why I had to write about my experience(s) at this Champs store. Because it was exactly the opposite of what has become the norm in Brooklyn. Everyone said "Hello" when I walked in. They were practically climbing over one another to help me. And I don't think it was because of commision-based sales. It was sincere. A truly refreshing experience. (Went back a month later and the experience was the same, btw) Kudos to them and their management. They restored my faith in downtown Brooklyn. Well, at least until I walked into the next place...

Over rated and the workers act as if they don't want to assist you

This store is HORRIBLE! Save yourself the trouble. Employees will tell you one thing about policies then when you ACT on THEIR statements you find out it was all a lie and THEY were misinformed and YOU suffer the consequences. 1 store manager yelled at me and the other store manager allowed a lady to skip the line that I already had a exchange going on in motion already (I had to walk off the line to get the product from the rack because store employees are oblivious to walkie talkie communications). They need to do a re train on employees (too much on the phone and talking to random people about life) and on managers (no type of leadership experience it's so easy to tell). It's just sad, I always held Banana Republic to a higher standard but after this experience it's just another ghetto old navy with better looking stylish clothes.( clothes are beyond great amazingly)

Terrible service would never shop here again, one lady had air pods in her ear ON THE PHONE while trying to communicate with me for 2 pairs of shoes… then other employees are talking to each other instead of helping customers

Terrible service lazy works, especially in the morning. No respect no good morning this place is very bad.

The staff was very nice and helpful. Was a good experience. They went out of their way to help me.

Don’t have much kid sizes great service all workers were attentive and sweet

Anthony helped me so much . I needed something stylish affordable and comfortable!!!! Saniya was great tooo wonderful experience!!!

Staff was great showed the lady a picture of the sneaker from my phone for my daughter she found it on the wall and got me her size. Very fast but took the time to help. I will def go back to this store

The employees can be helpful but unfortunately when it comes to good inventory it’s not this store, it’s even small than other locations. Plus, overpriced.

Nice deals but u can't fine nothing so junkie everything all over

Clothes are beautiful, good quality-price ratio, every time I went there was something worth taking with. Staff is generally friendly, however one member of the staff was very rude to me this summer and I felt very uncomfortable. I haven't been back since and I don't think I'll come back.

Amazing. Great staff knowledgeable very helpful and patient. Prices are just right too.

Big Thanks to Amir who helped us out when we were shopping. He provided amazing customer help! And was very nice ans efficient i highly recommend him if you shop in journeys on fulton street!
Thanks again Amir!

The manager doesn't seem to care about sales. They closed the fitting room 30 minutes before the store closed tonight. I spoke with a lovely representative at the corporate office and left feedback.

Excellente expérience avec la vendeuse de ce magasin. Quelle efficacité et quel professionnalisme ! Elle a été force de proposition (livraison en magasin, pointures, modèles...). J'étais partie seulement pour regarder et je suis répartie avec de magnifiques NB. Le magasin est très bien tenu, bravo ! Je suis ravie de mon achat.

Had a lot of good deals. Store was clean and organized.

This message is for a wonderful women name, Sashawn and I hope corporate sees this. Gap you are truly lucky to have an employee like Sashawn. Not only did she hand pick the items that I needed. She was there for me in my time of need at the store, as a loving person. This makes me want to come back, shop and spread the word to all my family and friends. A place where they care about you as the individual and offcourse amazing prices and merchandise. Sashawn keep being an exceptionally amazing person and shine that bright light where ever you go! 5 stars people shop downtown Gap! Thank you truly. -Marly

Great customer service from the young people

Strangely strict manager clearly doesn’t want business. So what do you do when it’s been a long day and your partner + family is shopping in the store. Well you go find yourself a nice seat and wait for them to finish. Clearly the manager of this store doesn’t understand that. I was told to remove myself from the seat with no explanation other than the manager doesn’t like it. Looking at their other reviews this seems to be a repeated pattern. Customer service clearly isn’t their forte. It seems all they want is to take your money and go away. Don’t come here if you want to take it easy. Unless you’ve got military discipline you’ll get kicked out for sitting. I must say it was the door lady that told us the manager doesn’t want us there so who knows what’s going on. I guess it’s to be expected from a factory store. Part of me feels like I got profiled for looking hobo poor but can you blame a guy for trying to be comfortable in shorts and shirt on a warm summers day, I swear I left my $20k Birken bag at home 🤣? I think they are trying too hard to be a luxury brand store but selling $20 outlet pants...🤦‍♂️

Great customer service. I ordered the wrong size online to pick up in store. After I explained my issue to one of the young ladies she immediately called to have my order bought to the register and also a step further and told her co work to bring up the size inreally needed to do a exchange. In less than 20 minutes I was in and out with the right size. I will be back soon.

Ridiculous experience. Lazy employees stand around talking to each other, ignoring customers. I was finally able to ask one of them to bring me two shoes in my son's size. She disappeared and never came back. After 12 minutes of waiting, we gave up and left the store. On our way out, I saw her doing her usual: standing around talking with the other employees.

I visited this store while I was in vacation in New York, bought a pair of Converse and left. I just opened the box now that I’m back to my country, and what a surprise to discover that they sold me two left shoes. I should have checked before but I didn’t, because I thought that I could trust the young lady that was so nice.
Now, I just got off the phone with a lady who’s answer is « I’m so sorry about that » while I was explaining my issue that is : they sold me two left shoes (by the way, one is dirty as it is the display model). I can’t change them because I’m back to France. I suggested sending them back one shoe at my expense, so they can send me the right pair in France, but unfortunately they don't do international shipping. I guess a new pair of shoes is gonna be thrown away…

Great Store Gap Factory with tons of quality basics and denim at an affordable price usually there's always a sale happening so you can save even more money 💰good selection of men's linen shorts outfits for the summer that can be mixed and match to really show off your personal style.

These are my first sneakers in America. Thanks to the staff, they served me well, at my request they provided several colors and sizes to choose from. I am happy with the purchase, I hope the shoes will be practical and reliable. And now I have something to run on the basketball court.

This Banana Republic location have completely fallen off! And it is sad.

i used to shop here on a regular a couple of years back when it was organized, neat, and feature a wide nice selection of fashion.

i went in there the other day and had to ask them were they going out of business because the racks and shelves were so messy and fearured very few items. Clothing were thrown everywhere! I was completely turned off and besides that. No one could shop in those conditions. I have standards.

I turned around and walk right back out the store. I really couldn't believe it.

No other department store looks like that at all!

Just brought my son 2 pairs of shoes the person who helped me was nice..I got a Sale on the Kicks..yes I would go back there again.

Went to this location yesterday with my daughter and fiance. We met a sales associate named Destiny.. she was so nice and helpful we came into buy our 1 year old her first pair of shoes unfortunately they are to big and so today I came to exchange her size but the store seems to have water damage so its closed until it gets fixed obviously. Hopefully it will be taken care of soon and I'll be able to come make the exchange I need. Thanks again Destiny.

Wonderful customer service. Employee Tasnia went through such a hassle to find my shoe size and was able to find the last pair successfully. She is so sweet and kind and I look forward to shopping at this location again.

One thing I can very much say is that Cameron is one of the rudest Managers I have ever seen . He tried to sell me defective shoes that were at least worn multiple times. I asked him what can we do and just just gave me a disgusting stare and not willing to help. Won’t return to this location.

Got a good deal on a pair of Jordans... The floor staff were helpful, but the checkout girl seemed like she'd rather be someplace else. Not gonna let her spoil the 5 star review, just like I didn't let her spoil my day.

Especially love this location, combined with the House of Hoops store. The employees are each a treasure trove of info about shoes, footwear. Love the quality and variety

Ordered an item that wasn't available in store. Not only did they order it for me, they also extended my discount. Great customer service.

Employees were very knowledgeable about the products available. Everyone was friendly and professional. The store was clean, well lit and organized!

Great store, great merchandise, good customer service. But the workers are a bunch of children. Then someone ask what shoe you are asking for, you let them know the size you are asking for, then you let them know you are satisfied for what you are buying. I bought the shoes I wanted and got the crepe spray to go with the shoes and I even paid for everything in cash. I get home to wear the shoes and I see only one shoe in the box, the girl should have the sense to go get the other shoe and put it in the box and I had to go back to the store and let them know I want the other shoe because I paid my money for everything I wanted. This was the second time this store did me wrong. The first time, I got my daughter some shoes I even told them the size I wanted for her and I get home the shoes are not even her size. My mom even asked for some shoes she really wanted in her size the girl tells her the shoes don’t come in a half size and guess what it actually does online. I think buying shoes online is better than going in the store, especially this store. I’m not getting anything else from this store anymore I rather go all the way to the queens center mall location they will get me what I am asking for and not playing around. They should be glad I gave them 3 stars because at least they are trying to do their job when they are looking for the shoes you want, but when it comes to getting the shoes you really want to take home they don’t have any sense. NO MORE!

We shopped on Sunday morning 12/6/20 Love that the staff are wearing gloves and masks. They are taking every precaution they can to make us feel safe during our shopping. They clean repeatedly after every customer. They limit how many customers are in the store at a time. Great employees especially Chad who helped us with our shoe purchases. He was soooooo very friendly, patient and helpful! He was absolutely the best! I'm going back to pick up some shoes for my older sons and I'm hoping Chad will be there to assist us. Thank you Chad for excellent customer service and thank you New Balance for hiring Chad, give him a raise!

Gap Factory shop
40% discount on previous collection 2 levels dedicated to men women kids fashion

I was in need of a new pair of boots and a casual jacket and decided to check out Foot Locker on Fulton St in Brooklyn, I arrived in the area early not aware that the store did not open until 11am on a Saturday!

I decided to chill out in a nearby Starbucks which was refreshingly warm and provided excellent and courteous service. On arrival at the Foot Locker store at 11:43 it was already quite busy I walked around the main store and then made my way into the attached House of Hoops.

As I walked around this section, I saw a jacket which I required some assistance with, I walked up to the female assistant (who I now know to be called Kelis) and asked for some assistance.

She completely ignored my request and I was baffled by this behaviour at this point I was standing next to the jacket no more than 7ft away from Kelis. At this point a couple of white guys (about 10-15ft away from her) shouted out to her if she had “these trainers in a size 9” to which she immediately responded to and got straight onto her microphone and radioed for the size.

I looked at her in complete disbelief and shock at which point she adjusted her facemask and started to walk towards me clearly indicating that she had heard my request. At this point to add complete insult to injury the two guys then shouted out again to her for a size 9 in a different shoe, at which point she stopped any planned interaction with me and continued to request the shoe on her radio microphone.

I waited for her to finish and as she approached me asking how could she help me in a totally disrespectful tone, I just looked at her and walked away to find the store manager and report what I consider to be one of the worst cases of discrimination that I have ever experienced in my life.

I am normally driven to write reviews when I have a positive experience as it is all too easy to only write a review following a bad experience. But this experience was so shocking and I hope that my review will generate a response and appropriate action from the Management Team at Foot Locker.

I even walked across to the House of Hoops area with Dayshorn to show him the individual (Kelis) who was involved and even at this point when I was pointing her out to the manager she just walked away from our line of sight and did not consider coming over to find out what was the issue, a truly terrible representation for a major brick & mortar retail company, back to the Mac!

I would like to end on a positive by saying that the two managers Dayshorn and a young lady who was pregnant who dealt with my complaint were both extremely professional and assured me that my complaint would be fully investigated at a senior level.

7/25/2021: Getting a Xmas present for Mom I came in at closing time (6:45pm) to grab a shirt and the guys and my cashier was noticeably rushing me out the door. Didnt like the feeling and I understood the drift. Great shirt, uncomfortable experience.

I fell in Love with the Gap many Year's ago especially when they had the "Red collection". I been shopping at the Gap signature store over 20 yrs and Gap Factory store within a few years. As you can see the Brown Leather Shirt is the "Gap-1969 Collection" which over 15 yrs old... and it Bears many many compliments still in this day and time, I definitely wear that brown leather shirt Gap1969 collection... stepping in class.

Great! went in found what I was looking for
had the sizes I needed. definitely a place to visit
While down town Brooklyn

the quality is no longer the same but it remains that it is clothes are not really expensive especially in the period of sale

The best service we ever had in a shoe store. From the moment you walk in, there is a greeter sho welcomes you. Every staff member acknowledged us and greeted us.
Our sales person was so thoughtful and very relaxed. “Don’t worry, we just get you all you need and we will find the one that fits”
Don’t write many reviews about stores but this one deserved the mention!
@ journeys team , you guys rock!

Great selection. Bad service. Sat by the shoes for 15 minutes. No one came over to help. They had four people working.

The young man at the counter was great!! He exchanged a pair of Nike 270's I had ordered online that we're too big but didn't want to exchange by mail.(so I checked online and saw the last pair was at Fulton St Brooklyn location. So I had called earlier and asked them to hold the correct size for me.).I came in and i tell him I spoke with someone and they we're gonna hold the right size for me. He looks around and they weren't behind the register! But even better he leaves and comes back (box in hand) and says they were in the office(sweet)..so happy they took the time to put them aside like they said they would. The entire time providing Awesome/excellent customer service while doing the exchange! Hassle-free..he even kept the extra box I came In there with.. worth the trip(came from BX to Bk) things we do for kids :)

One of my most favorite brand to wear. Been shopping this brand Gap/Banana Republic for over 25 years now. The quality, styles and fashion is very good. It's top quality and I would like for it to continue on the road path they are on. Most of my clothing/items I have purchased in the past have lasted for a very long time. I have a lot of different styles for everyday season wear but my favorite are summer and winter wear. I like casual wear and dress/suits. Summer clothing with the short, short sleeve shirt and Polo. This brand name company is highly recommend place to find what your looking for anytime of the season. I shop this brand in a few places, have even shopped over seas and have always had a good experiences with the quality.