Top Electronics stores in Worcester, United Kingdom

Staff here are rude and unhelpful.
The current manager has no place being a manager there as he is clueless.
Compelled to write a review as the service is just beyond awful.

Always plenty of parking and the shops are easy access, with lots of quality/bargains to purchase 😀

Went to return an inferior quality iPhone charger cable that I had purchased less than 30 days ago - I provided proof of purchase too. I say inferior as the cable is starting to break and I was told by the staff and manager this was my fault and I was denied the refund or return. The manager is rude and lacking in customer service and unfortunately, the staff working with her adopt the same attitude.
I took said inferior charger to Argos Evesham where there was no issue replacing it. In fact, i spent more money on a better quality charger. The staff there are lovely and helpful.

Very disappointed with my experience here. Went on a Saturday about 10am to buy a Samsung tablet. Used the terminal to select the item. It had a free cover, but that wasn't in stock. I also had a £5 voucher but couldn't enter it on the terminal so went to the tills. No longer paper and pencils to write down the number so take a photo of the screen. Guess what? No-one was there, one person in front of me was waiting too. There was a colleague in another area on the phone. 10 mins pass and eventually another colleague arrives to serve us. Our turn arrives. Can only use voucher online - so sit down & order online to click & collect. Then have to wait to see someone else. The other colleague is Still on the phone - discussing a staff discipline issue where all could hear! Shocking behaviour, poor service. Not good at all.

Bought an LG TV for a total of £2800. I was advised that I would also receive £150 worth of vouchers as there was a promotion. I would receive then online. Several weeks have passed and I’m still waiting for the vouchers. I also visited the store and was told I would receive them by the end of the week. Still no sign.
I called Currys advisors. They were as much use as a chocolate teapot. Passed from pillar to post. They were inept and clueless. Extremely poor after sales service. Avoid!!!!!!

Bought a laptop but it stopped connecting to the Internet less than 4 weeks after purchase tried online help who advised taking it to store for repair, the store staff initially tried to get us to send it off for repair but we refused and asked for a replacement, eventually they agreed to try a factory reset which seemed to have worked, they did the repair but with little enthusiasm. Still better service than an online purchase but not much without us standing our ground

For an electronics “Hub” their payment system seems archaic and slow. I have visited it on many occasions and there always seems to be a lack of staff available too just to ask a few questions. My guess is that within a few years this once high street chain will no longer be around…oh yes, and why is printer ink so expensive, it’s almost worth throwing your old printer away and buy a new printer with the ink in it. One good aspect is that you can take your old tech stuff there to be recycled.

To cut a long story short- I wanted an American fridge freezer, but wanted to ensure that I could have my larder fridge AND freezer taken away for recycling at the same time as the delivery. I used the webchat to ask if this was able to happen. They said 'yes, absolutely- Just add it twice to the collection option when ordering...I couldn't find this option, so rang the live chat to confirm how I do this, who cut me off whilst 'going to ask their supervisor for advice'. Back I go to webchat, who again reiterated that I could have both items collected, but would have to call customer services (which I had tried a number of times and got nowhere, but was told that it was the wrong number that I was using anyway, even though it is the one found all over the internet)... so I called the number that he suggested, who then told me that I couldn't have x2 collections on an order for x1 large item and that I'd need to either buy another large appliance...or BRING MY ITEM TO THE STORE MYSELF for them to recycle!
I decided to rock up to the store (empty handed! LOL) and speak to someone face to face, who could give me a straight forward, accurate answer for my situation.
Jacob was brilliant! He was sympathetic, understanding and helped to resolve the situation for me.
I'm now just waiting for it to be delivered/items collected for recycling!

The take away from this is:
-ALWAYS SAVE THE TRANSCRIPT(S)!
-Ordering in store provides a better customer experience
-No, they do not take away additional items as a rule, so their web advisors need more training!

Excellent service from all staff encountered!
Particular shout out to Eden (manager) who was exceptionally friendly, helpful and resolved our issue promptly :)
10s across the board

Nothing you want is ever in stock if you just turn up, and when they did have something they couldn't find it in the warehouse and told me it was probably stolen. Same old story, being told by the staff you can order it online instead. You do realise that if everybody does this then they won't have a physical shop leading to your jobs being redundant! Staff very polite, but I get the impression that they don't have any knowledge on the products they are selling, questions about Dolby vision, HDR etc created some confused responses.

Absolutely horrific service or lack of I should say. I went to buy a new laptop and hoover this evening only to have all 5 staff members completely ignore me. No acknowledgement from anyone at all. All I could hear was the manager barking at staff 'I need someone on washing machines, I need someone on TVs" disgusting to hear the staff being spoken to like this. I walked out in the end and went to Kidderminster hoping for better but it was just as bad. AVOID BOTH

Wife bought a single duvet set by mistake. Went to return it, but a paper band within the polythene bag was torn. We were refused a refund even though the item was not damaged and we wanted to spend more money on the king size set we originally wanted - and they had it in stock.
Tried to contact Argos via the web but the phone line was a disaster of "I'm sorry, I didn't hear that" etc.
We've bought a lot of stuff from Argos recently including the actual bed, which was over £500. Will not be using them again after this though :(
Staff attitude during this was poor too.

Good afternoon, wanted to reach out to you and complaint about your service. We ordered in store a phone Galaxy S23 a month ago, when you had a Black Friday and still have nothing. Neither phone nor refund. That was supposed to be a gift for our son for Christmas and now not a single person contacted us and has given us an update. The store claims it was lost in transit. If we can’t have the phone, then PLEASE simply refund us!

Just got a gift for my wife. The product was marked up for more than it should have been. The guy then told me he could do me a deal with extras and product protection for an extra £2.50. Great i thought! Got home and checked my reciept to find i could have just bought what i wanted and saved £20.00 .i didnt even get all the extras that are on the receipt!!

Very rude staff that check your item break it then blame you. Hopefully the shop will close

Hi! To the young man that was so helpful and kind, while I chose a great 5G phone, cheaper than anywhere else! I have never bought a refurbished phone at all before, but have always bought new. This time, I made an exception! The HONOR X8 5G is Excellent! Cheers buddy, you will go a long way in retail. Will see you all again very soon. This is why. I'm a Hammer Horror Film fan, but I want the ultimate. THE Hammer Ultimate Collection. Have a go for me, as I will be in Worcester on 8 December. Cheers once again bud and thank you! Because of my Visual impairment, he helped big time. That's why he excelled. FROM Nigel in Stourport. Cheers All of you

Atrocious customer service from the Sunday staff, will never use this particular branch again. The guy in front of me was also complaining about the lack of staff and poor service.

I asked for a refund for a game I no longer needed, and i haven’t received the money back from them and it’s been nearly a week.

I’m still waiting for the £69.98 to go back into my bank account ! 💰💰💰😡😡😡

Not happy and I’m thinking of not using them anymore ! 😡😡😡

Game store in Worcester sucks !!!! 👎👎

Took a few things into sell, staff were very friendly and knowledgeable. In and out very quickly with a bargain in my bag! Happi Dayz! 😂

Rip-off if it wasn't for my friend I would have walked out and gone to a car boot sale to sell the items instead but she just wanted them got rid of

Amazing customer service and had a new Wii shelf on there. Amazing work

Lovely staff, so friendly and helpful. Highly recommended. 🙂💕✨

Absolute disgrace of a collection point for parcels. Refuse delivery from DPD because the item is too big (you have a huge warehouse) and cause me issues now with my delivery. Congratulations and well done to you! Waste of time and a joke.

Tucked away in the upstairs of sports direct and easy to miss, but surprisingly still has a pretty big range of current and second hand titles, as well as toys and gaming accessories.

Went here a few months ago to buy a spider man 2 dvd went into the queue and was waiting around half an hour, there were two women behind the counter one was on a computer and the other one was stressing over something random, I asked when we would get served and they started shouting their mouths off, I put my dvd down and went elsewhere found a lovely charity shop which coincidentally had both spider man 2 and 3 in for 20p each would not recommend this particular cex rude staff and long queues

Went down to Argos as I bought a camera that wouldn’t connect either next to the router or in the location I wanted it I’d spoke to the main supplier and they tried and no luck even next to the router it hadn’t worked.
So I went back to Argos the staff were obviously yeah that’s ok but then Gillian came out the duty manager and she approached with a really aggressive attitude and was extremely rude, saying do you think this is the buy use and return shop We can’t sell that to anybody as it’s been opened and used. Her whole attitude and response was awful.
In 25 years of customer service not once would I ever dream of approaching or talking to a customer with that tone and attitude, the worst part I went in totally understanding that it was nearly home time and had she have approached me differently.

I took camera back to another store that were a lot more helpful and understanding and no attitudes or aggression toward me.

I would strongly advise anyone going into Worcester retail Argos please be aware that Gillian really does not like customers and can be extremely rude and aggressive towards people.

Even though I understand that I’m asking for a refund on an item that can’t be resold that’s technically not true either as Argos would have resold on a pallet and the camera was genuinely Faulty and returned at another store it was extremely upsetting and stressful to be treated like a dirty carpet she wiped her feet on I would have been a lot more happy with just saying I’m sorry we can’t except it back unless you have a referral to refund from the camera technicians.

This review is not about this store, it is about all game stores of late.
I live in Hereford and was going to upgrade to ps5 but was told in Hereford they don't do part ex deals, so I went to Worcester store in house of frazer, was told it was too late in the day as they would be closing in less than an hour. Went back to Worcester again and was greeted by someone who said it was his first time alone in store so could not deal with the exchange and advised I use the other store located next to the Asda store.
I went there and was told the systems were down so they could not process the deal and the other store knew this.
I have been a game customer since they first opened and have stuck with them despite many games being cheaper online, however I must say that the business has gone downhill and I will no longer be making use of them and will buy all my games and consoles online.
Just as a footnote the part ex deal for a ps5 is only an instore deal.
One lost sale and future sales.
Avoid this company and go online.

Shocking took xbox console in for trade in was told we can't accept it due to hardware fault and not being able to connect to the Internet! Well why does it work on two other WiFi connections? Would help if you wasn't using a iPhone to test it

Mostly overpriced, often the used items are more expensive than the brand new ones at other places. Small shop with very limited stock and even thinner variety. Sometimes there are pretty good discounts, but it would worth more going online rather than into the shop.

As a parent of a gamer who knows nothing, the staff are always friendly, approachable with full knowledge about the products. They are always aware of affordability and always advise rather than push expensive products on you.
Well done staff of Worcester game your customer service is always the best I experience no matter where I shop 😊

Staff knowledgeable, but the prices!! How can pre owned games be more expensive than brand new? But the brand new prices are order in!! Call of duty £20 brand new £35 pre owned but the new copy has to be ordered in. What shop dosent keep call of duty on the shelf, all the new games on special offer are out of stock as always

I think the owners of this store are out of touch with the hole system. The games are hugely overpriced, and the trade in prices are a joke. Not once have they ever beaten trade ins at any other store. I used to shop here all the time, I would buy games on a monthly basis and didn't mind spending 2 or 3 pounds more than I could get them for online. Then it changed from Gamestation to Game and all the offers you used to get with Gamestation went too. It seems that Game don't care anymore. They seem to be happy trying to rip off customers. They sell pre- owned games buy one get one half price, but they are already twice the pre- owned price of other retailers. Also the price in store should be the same as their online price. The only good thing about this store is the staff, but that's not enough in today's bargain hunters market. You need to do better Game !