Local Guides World
Top Leather goods stores in London, United Kingdom
Top Rated Leather goods stores in London
Top Reviewed Leather goods stores in London
Burberry
Fendi London Harrods Rtw
Gucci Harrods
Louis Vuitton
Lacoste
Fendi London Harrods Lg
Longchamp
Furla
LOEWE
Designer Exchange
Reviews
Fantastic service. Had a bag that was purchased online exchanged in store. It was an extremely smooth interaction with Jack both via email and in-person. He'd even taken care to package up the item - especially on a rainy day!
Exceptional friendly service - much better than the Bond St branch for sure.
Thank you, jack!
Exceptional friendly service - much better than the Bond St branch for sure.
Thank you, jack!
Fantastic service! Tara goes above and beyond, and always makes me feel so welcome! Thank you, Tara.
Extremely unhelpful rude sales assistant, who took away a bag I wanted to buy before I was even done looking at it.
I had a great experience shopping for long champs Harrods especially with Christina , she assured I get the color I was look for although it showed that it wasn’t available in the store. Thank you
Didn’t like how the staff treat the customers, rude and unprofessional 😐
They have very nice bags, always in good condition, I already bought three bags at their shop. Maria was very helpful with the last purchase I made online. Super nice and polite service. Thank you again!
Amazing atmosphere and great professionals working. Highly recommended store for Christmas shopping 😁
Amazing customer service from both Rayah, and cynthia really helpful customer caring
I am absolutely disappointed by the service from a girl named Sunee. I bought a bag at the store beginning of November and I requested for another bag with a long handle large size with my desired color, she explained that it was not available and she will order it for me. She took all of my information and just because she knows I live in London she never ordered it for me as to her I’m a least priority, I kept following up because i wanted to buy it from Harrods but she never responded to me! and she takes days to tell me it is not available, while i checked with regents street and they had 20 items, so finally today on November 26 she replied to tell me that she will order it today, and guess what? she again said it is not available, im not sure why she is lying! tho i found it online available on multiple stores. so she concluded by saying it's better if you get it from regents street. she is not professional at all, harrods should not be her place! she should respect customer's time.
The employee of African descent with the fake French accent (working in Mens) needs to be fired immediately.
I visited this store with my family to purchase a few gifts for loved ones. My mother asked him a simple question, the response he gave was rude and obnoxious. We immediately walked out in disbelief.
I have no idea who he thinks he is. We are the ones that keep you employed. Your customers are the ones who have the money to buy the products. You are merely a puppet of the brand.
Now that I've looked at some of the other reviews of this store, I can see that other customers have also found the employees' attitudes to be unacceptable. I have no idea why businesses employ these morons who think they own the store but can't afford the basic things in life.
I've never experienced this kind of service from this location, and I certainly won't be returning here again. I proceeded to purchase 2 presents from Hermes & Chanel instead. At least, they know how to speak to customers. I can also recommend YSL (Womens) from previous purchases at Harrods, they were amazing.
Boycott stores who treat you badly. Don't give them your hard earned money. They're not special! They'll soon realise customer satisfaction is key. Looking forward to these subpar stores shutting down and terrible workers being left without a job as customers turn to online purchases.
I visited this store with my family to purchase a few gifts for loved ones. My mother asked him a simple question, the response he gave was rude and obnoxious. We immediately walked out in disbelief.
I have no idea who he thinks he is. We are the ones that keep you employed. Your customers are the ones who have the money to buy the products. You are merely a puppet of the brand.
Now that I've looked at some of the other reviews of this store, I can see that other customers have also found the employees' attitudes to be unacceptable. I have no idea why businesses employ these morons who think they own the store but can't afford the basic things in life.
I've never experienced this kind of service from this location, and I certainly won't be returning here again. I proceeded to purchase 2 presents from Hermes & Chanel instead. At least, they know how to speak to customers. I can also recommend YSL (Womens) from previous purchases at Harrods, they were amazing.
Boycott stores who treat you badly. Don't give them your hard earned money. They're not special! They'll soon realise customer satisfaction is key. Looking forward to these subpar stores shutting down and terrible workers being left without a job as customers turn to online purchases.
>> NOT RECOMMENDED <<
The sales man was very rude 🤨+ interfered between husband & wife choice 🥊 + forcing he’s choice 😳 + I lifted the shop with bad experience.
It’s important for business to provide good service, finally sales man was so mad 😡we didn’t buy.
>> NOT RECOMMENDED THIS BRANCH <<
Nov 1, 2023.
The sales man was very rude 🤨+ interfered between husband & wife choice 🥊 + forcing he’s choice 😳 + I lifted the shop with bad experience.
It’s important for business to provide good service, finally sales man was so mad 😡we didn’t buy.
>> NOT RECOMMENDED THIS BRANCH <<
Nov 1, 2023.
For luxury addicts 🙄
This review is based solely on one gentleman, Mr Ahmed-Khalid, who I strongly feel deserves a 5-star review for his kind and friendly demeanor and exceptional handling of a few problems I encountered with my purchases in store. His professionalism and attention to detail were truly commendable and he resolved the situations swiftly and effectively, ensuring that I as a customer, left the store feeling satisfied and valued. Mr Ahmed-Khalid delivered impeccable service and his grace and customer-centric approach are second to none! I look forward to my next visit to the store!
I didn’t like the way he look and talk with us , very bad service ( the guy working there ) plz be kind to middle east ppl
They have amazing pieces in excellent conditions for a very reasonable price. The staff is super extra friendly and they give you advise. I saw a woman leaving her Chanel in consignment and trust me they’re very attentive to details and they take its time to authenticate the items ❤️ I love it!
TERRIBLE!
Went to harrods for a preplanned shopping trip. My worst experience was at LV, the woman serving us was exceptionally rude and condescending. Out of principle, I did not purchase from this store and ended up purchasing from Selfridges in Birmingham instead.
The woman who served me at LV in Harrods was French, slim and long blonde hair. Never in my life have I met someone in sales with such a poor attitude and the WORST customer service.
She could learn a thing or two from the staff at Cartier and Chanel who were charming in comparison.
This LV store doesn’t care about customer service or it’s customers on the slightest!
Went to harrods for a preplanned shopping trip. My worst experience was at LV, the woman serving us was exceptionally rude and condescending. Out of principle, I did not purchase from this store and ended up purchasing from Selfridges in Birmingham instead.
The woman who served me at LV in Harrods was French, slim and long blonde hair. Never in my life have I met someone in sales with such a poor attitude and the WORST customer service.
She could learn a thing or two from the staff at Cartier and Chanel who were charming in comparison.
This LV store doesn’t care about customer service or it’s customers on the slightest!
It has no sizes for almost anything
Amazing service
Cannot believe you register to shop. We waited 45 minutes for a server to tell us the product we wanted was out of stock! Sat down at a desk, lots of servers walking around doing not alot never asked if we wanted a drink or anything. How would they know we were buying a £300 gift and not a £3000 one? Won't rush back will go to John Lewis or Harrods in future or just buy on-line.
Very small collections of men shoes. In Greece we have a lot more options. I was looking for a pair of Chaymon but there werent any options.
The Makeup counter is absolutely brilliant.
The service is superb.
I alway go to Harrods for the Gucci 💄 makeup.
Can’t recommend enough❤️
The service is superb.
I alway go to Harrods for the Gucci 💄 makeup.
Can’t recommend enough❤️
I wish Google had an option where I can write without having to give them 1star.
Staff is only nice with you when you buy from them…I gave them a Chanel bag to quote me on for sale.…the quote was outrageous and wen I went to collect my bag they were so hostile with me…I asked them for a paper bag to put my bag in so I don’t carry it in my hands…where the one of them said to me ,,sorry we don’t give out bags like that” I mean I asked you for a paper bag which you just give away when you buy something….but because I didn’t buy anything and didn’t sell trough them they are rude…
I will never go back there out of principle…
And I hope nobody does…at least not to the
Knightsbridge shop.
Staff is only nice with you when you buy from them…I gave them a Chanel bag to quote me on for sale.…the quote was outrageous and wen I went to collect my bag they were so hostile with me…I asked them for a paper bag to put my bag in so I don’t carry it in my hands…where the one of them said to me ,,sorry we don’t give out bags like that” I mean I asked you for a paper bag which you just give away when you buy something….but because I didn’t buy anything and didn’t sell trough them they are rude…
I will never go back there out of principle…
And I hope nobody does…at least not to the
Knightsbridge shop.
Great place to buy or sell your designer items at below retail prices. Very friendly staff. You can bring designer items to sell in person. Clothing and shoes are seen at their Kings Road branch and designer bags at their Knightsbridge branch. They will either reject when you bring it in or accept and send to their central office for authenticity check and quote. Quotes take up to 2 weeks. Expect to be offered between 20-60% of what you paid.
DO NOT BUY FROM THEM
I will be very honest with my review, i am on of their customer and i ordered a piece of jewellery and collected in store. After buying and trying the jewellery I realised i am allergic to the metal base and didn’t realise it was same. Now the sales executive has tied their so called tag in such a manner that i was not able to put that on and i had to cut the thread . I bought that in the evening and soon after emailed them for return explaining my situation. Now they don’t want to give refunds.
I please request them to at least issue me a voucher if u don’t want to give my money 😕
I will be very honest with my review, i am on of their customer and i ordered a piece of jewellery and collected in store. After buying and trying the jewellery I realised i am allergic to the metal base and didn’t realise it was same. Now the sales executive has tied their so called tag in such a manner that i was not able to put that on and i had to cut the thread . I bought that in the evening and soon after emailed them for return explaining my situation. Now they don’t want to give refunds.
I please request them to at least issue me a voucher if u don’t want to give my money 😕
I picked up a couple of shirts to try. The lady attending me, left me in the dressing room. I tried to get her attention to try other sizes. She completely ignored. The security guy tried to find sizes and help. By then, i was so unhappy with my experience that I left.
I had high hopes when I placed a remote order for a £1800 Chanel vanity bag from the Knightsbridge store while shopping at the Birmingham location on July 29th. Birmingham has been my go-to, always with fantastic service (which they have continued to give despite the below issues not being their fault at all!)
This time though, things went awry:
🚚 Bag sent to the wrong address despite the correct info on my account.
🏷️ Bag arrived with a security tag, which isn’t the same type they use in Birmingham meaning I couldn't get it removed locally.
📧 Exchanged 21+ emails with 'WeCare' (DE head office?) over a week – this has been extremely time consuming.
✂️ Finally advised to snip off the tag with strong scissors – it seemed like this solution could have been offered a week ago. I asked about the alarm but was assured it wouldn't set off.
🚨 Snip! Alarm blares, had to stow it in my car to spare everyone the noise.
I asked for a complaint escalation, but silence followed. 🙁 Fair to ask for compensation – this was supposed to be an exciting purchase! Yet, the ordeal left me disheartened, all thanks to 'DE WeCare's' shocking customer service.
I used to rave about Designer Exchange, but I can't endorse a place with dismal post-sale care. 🛍️ I've also not heard back since requesting escalation or sharing my alarm saga. 🚫
This time though, things went awry:
🚚 Bag sent to the wrong address despite the correct info on my account.
🏷️ Bag arrived with a security tag, which isn’t the same type they use in Birmingham meaning I couldn't get it removed locally.
📧 Exchanged 21+ emails with 'WeCare' (DE head office?) over a week – this has been extremely time consuming.
✂️ Finally advised to snip off the tag with strong scissors – it seemed like this solution could have been offered a week ago. I asked about the alarm but was assured it wouldn't set off.
🚨 Snip! Alarm blares, had to stow it in my car to spare everyone the noise.
I asked for a complaint escalation, but silence followed. 🙁 Fair to ask for compensation – this was supposed to be an exciting purchase! Yet, the ordeal left me disheartened, all thanks to 'DE WeCare's' shocking customer service.
I used to rave about Designer Exchange, but I can't endorse a place with dismal post-sale care. 🛍️ I've also not heard back since requesting escalation or sharing my alarm saga. 🚫
I bought my wife a Bracelet and a Pair of shoes, and even though the product was amazing I was more impressed with the service I recieved. A gentleman named Abiola made the whole process awesome with banter and great customer service he personally escorted me up to Ladies shoes after i bought the Bracelet from him..Abiola thank you mate..10/10
I bought a medium shoulder bag, but when I opened it home which is in Korea, It was medium top handle bag. A male sales person gave me different design of same color. I DID'T NOTICE THAT because IT WAS FOLDED AND I Thought of him as professinal. What a shame. I CAN NOT EVEN REFUND OR EXCHANGE IT BECAUSE I AM NOT IN A LONDON ANYMORE
Amazing and kind staff! You could be greeted by 10 people once you walk in! One who would support you when browsing and choosing clothes. Please don’t stop doing this! 🤩
Excellent service, good items, very helpful and friendly staffs, great teamwork.
Went in the shop only because there was a "sale" sign, not really needed something.
Was impressed by the hospitality of Husein and the staff from Bangladesh (sorry I didn't ask her name). The teamwork in this store looks really amazing, reflection of positive working environment. My husband wasn't only get the polo shirt but we also got their warmth and learnt geography, where Djibouti is located 🙃
Went in the shop only because there was a "sale" sign, not really needed something.
Was impressed by the hospitality of Husein and the staff from Bangladesh (sorry I didn't ask her name). The teamwork in this store looks really amazing, reflection of positive working environment. My husband wasn't only get the polo shirt but we also got their warmth and learnt geography, where Djibouti is located 🙃
Very good
Really unpleasant shopping experience. Told to wait outside because they were "a bit busy" even though I could only see about two customers in the shop. We and a number of others were suddenly let in after about 10mins even though no customers had left. We were then left waiting again for "help" after I made a basic enquiry that could probably have been answered by the person I asked. Perhaps they were hoping we would leave, which we did. I may not shop in places like this often or own many designer pieces but the colour of my money is the same had I chosen to spend it here!
Very nice display and new collection.
Pathetic liars! Their website states the following;
“Within just 48 working hours* from arrival in the studio, your payment (either bank transfer or a higher priced Designer Exchange voucher) will be with you. *Some items may require an additional 24hours for extra authentication or checks.”
However they NEVER follow what they advertised. The first time I waited over two weeks and I put it down due to the new year etc however after another time of dealing with them I am still waiting almost a week. Plus the communication is absolutely horrible.
I would advise you use other websites as designer exchange is the worst service I have ever received. They don’t even have a number for the headquarters causing me to have to send multiple emails over days, which they constantly ignore.
They will probably respond to this quicker than they do emails.
“Within just 48 working hours* from arrival in the studio, your payment (either bank transfer or a higher priced Designer Exchange voucher) will be with you. *Some items may require an additional 24hours for extra authentication or checks.”
However they NEVER follow what they advertised. The first time I waited over two weeks and I put it down due to the new year etc however after another time of dealing with them I am still waiting almost a week. Plus the communication is absolutely horrible.
I would advise you use other websites as designer exchange is the worst service I have ever received. They don’t even have a number for the headquarters causing me to have to send multiple emails over days, which they constantly ignore.
They will probably respond to this quicker than they do emails.
Razeb is really professional, helpful and very patient. He listened well to my needs and spent lots time helping me measure the size, very impressed with his service and will surely be back again.
I would not recommend shopping here. The store manager is unhelpful, confrontational and dismissive. Something I have never experienced in a luxury goods store. It’s a shame because I have had great service there by other members of staff. Unfortunately Maria’s attitude and general demeanour has undone others fantastic customer service.
I never bought nice trainers cause I couldn't justify the cost but finally took the leap and bought my first pair of gucci leather trainers and I was super excited about. I bought it in April and by today (June) it was already had wear and tear in the inside. I was bummed out because they were beautiful but it didn't make sense to already have damaged interior when I barely wore them.
I called them and the gucci rep asked me to go in the store so I went back to Harrods.
Ornela was the employee who was helping me figure out a solution. She was very understanding and patient in listening to my issue. She helped me find a resolution which I'm happy about.
I'm giving 5 star for the customer service received my the phone call rep and Ornela. This is the type of service you expect from a luxury brand.
In terms of shoes, I think I'll stick to getting other accessories from Gucci cause I love the brand!
I called them and the gucci rep asked me to go in the store so I went back to Harrods.
Ornela was the employee who was helping me figure out a solution. She was very understanding and patient in listening to my issue. She helped me find a resolution which I'm happy about.
I'm giving 5 star for the customer service received my the phone call rep and Ornela. This is the type of service you expect from a luxury brand.
In terms of shoes, I think I'll stick to getting other accessories from Gucci cause I love the brand!
Very poor customer services.
I had a certain product which I would like to buy it. Therefore I asked one of LV staff for stock availability, and I give him its item number. As I’ve been confirmed that it was available. I prepared to purchase it , and I gave LV staff my name and my Mobil number, but I been told that I need to wait a little bit. So I was waiting and after while I received txts message twice and need to wait more( I was waiting 15 minutes). Looks a few staff were available but I still had to wait. Isn’t it first come first served !!
After complain to Manager, one staff approached me said ( how can I help you) . I don’t understand, do I have to give them again product information??? This shop has not got any communication skill between staff , as well as has not got any customer service skills. I left to Harrods and went LV Bond Street.
If someone would like to buy LV products , avoid Harrods , Go to LV bond Street , or Selfridges.
I had a certain product which I would like to buy it. Therefore I asked one of LV staff for stock availability, and I give him its item number. As I’ve been confirmed that it was available. I prepared to purchase it , and I gave LV staff my name and my Mobil number, but I been told that I need to wait a little bit. So I was waiting and after while I received txts message twice and need to wait more( I was waiting 15 minutes). Looks a few staff were available but I still had to wait. Isn’t it first come first served !!
After complain to Manager, one staff approached me said ( how can I help you) . I don’t understand, do I have to give them again product information??? This shop has not got any communication skill between staff , as well as has not got any customer service skills. I left to Harrods and went LV Bond Street.
If someone would like to buy LV products , avoid Harrods , Go to LV bond Street , or Selfridges.
Excellent customer service. Didn’t catch the name of the shopping assistant but she had an attentive eye. Paper bag from another shop broke down whilst we were there, and the lady immediately reacted and offered us a new bag. Excellent heartwarming gesture.
Beautiful bags & accessories, pleasant atmosphere inside the store and very friendly and kind staff.
Impressive service from a Taiwanese sales. Initially just tot of buying 1-2 bags as souvenirs for friends. End up getting another 2 due to her recommendation. Very professional.
Amazing staff at Harrods Fendi ask for Alex, Barbra, kat, Edward, Raoul and many others who are willing to help in every way. Thank you all for being so kind. Last but not least Patricia, JP and Jacki I thank you all for your hard work.
Indeed one of the worst customer service I’ve ever met. I was a cabin crew with a five star airlines. With chances to visit many LV stores worldwide. This should be my worst experience. Queuing system was bad and there wasn’t many customers. Sales person more then customers I would say. And yet, they couldn’t give better service to genuine and polite approached customers. Bad attitude lower the grade and image on your brand. Please send your staffs for more self improvement courses to catch up with competitive market. For me, I’ll choose to buy online now which is more convenient and soon, your retails can close down with no commission and jobs. 自食其果！
Ps: Even smaller brand ‘Long-champ’ on the lower ground floor have a much polite and service orientated sales. Shame on you!
Ps: Even smaller brand ‘Long-champ’ on the lower ground floor have a much polite and service orientated sales. Shame on you!
Purchased a hat from gucci harrods and they sell you the one that's on display. I purchased the hat at 6pm when they where closing wanting to pay cash but they would only accept card. When I got home and took the hat out of the bag it had all orange makeup on the inside rim . I messaged the sales assistant who said he would get back to me about returning the item and they didn't bother . I wish I purchased from somewhere else now as once they sell you the item they really don't care if you're not happy with it. Plus your paying alot of money for a display item that many people have tried on
I was completely lost and confused in harrods and overwhelmed over the crowd and due to that I separated from my husband in the shop and went with my son to the children’s designers level. The SA in Burberry kids was the finest and nicest I could ever imagine. She noticed that I’m overwhelmed and looking for my husband while trying to entertain my little son, she helped me to entertain my child while looking for my husband. We did not finish buying anything from burberry that day but it reminded me once more of the high quality of service I always received by burberry. Thank you so much lady. I will always remember your kindness.
Badddd customer service!!! I done a refund in Gucci harrods where I got the item, I didn’t get treated good plus they gave me old 50 notes they said they don’t have new notes so I took it but when I start shopping in harrods! couple of shops refused to take the 50 notes so when I went back to Gucci they refused to exchange them for me they said they don’t have it so they made me wait with my husband and 3 children for 1 hour at the end they open their till and gave it to me 😡😡😡😡 why they made me wait 1 hour and they were trying to get the new notes from harrods customer service while they do have it in their tills 😡 soooooo upset why they lied to me ? Is this how you treat your customers??????
You giving me notes that I can’t use 😡😡😡
You giving me notes that I can’t use 😡😡😡
The current fall-winter collection is wonderful Between madness and elegance
I was served by a lady in her forties she was a Classy and expert lady Welcoming with a cute smile
I found an exclusive bag that just took my
mind off it
My review is for the second floor clothes
I was served by a lady in her forties she was a Classy and expert lady Welcoming with a cute smile
I found an exclusive bag that just took my
mind off it
My review is for the second floor clothes
No one picks up the phone. Have been trying to get a refund for exactly 30 days now and no one seems to be competent enough to process the item I did not end up picking up.
As we walked in, Burberry Client Advisor Jimi took such good care of us, he was super attentive and very efficient at his job. We had such a pleasant experience.
Great customer service & beautiful quality handbags
Service ever so slow but quite nice once it does eventually arrives
First time Back at Harrods since lockdown and was on a bit of a hunt for some mens' jewellery items which in turn became one of the best shopping experiences I have had.
I was greeted by Erica who really too a lot of time to kindly and carefully go through the all the current seasons jewellery catalogue as well as items which could be requested on order. So professional and personable.
I am absolutely delighted with my purchase not least because of the way I was treated. The area was also made more private as clients would be seen on an individual basis which I really appreciated. I very much look forward to coming back an would highly recommend!
I was greeted by Erica who really too a lot of time to kindly and carefully go through the all the current seasons jewellery catalogue as well as items which could be requested on order. So professional and personable.
I am absolutely delighted with my purchase not least because of the way I was treated. The area was also made more private as clients would be seen on an individual basis which I really appreciated. I very much look forward to coming back an would highly recommend!
Genuinely nice and kind gentlemen was trying to help me to find a purse I wanted to buy inside Harrods store on the ground floor (the small Burberry station). Couldn’t find the ine I liked but I was stunned with how polite and respectful he was!
I had pleasant experience in Gucci two days ago. Ladies were absolutely lovely and found me a purse I really wanted! There were some inconsistencies in the price as same purse just different color was £40 cheaper and they tried to explain they increased prices and this one must have had the old one. Bit unprofessional but I cant say any bad word the customer experience was really nice. I felt valuable even that I wore a bit unfresh T-shirt :D
Amazing brand, very well educated and helpful staff. If you're looking some of high level brands, consider Burberry as an option. You probably won't regret.
I got the hot chocolate and I must say it was beautiful, going to come back again for another one soon. They have lovely staff members.
Very unprofessional customer service. After more than one month impossible to know where to service Burberry watch.
Fab service from Lydia Chu at Burberry. I bought a cashmere scarf for my wife's birthday from the Knightsbridge boutique. I wanted it to have her initials and wasnt able to go back to the store to collect. Lydia got it delivered to store, repackaged it and made it look wow, then got it delivered to the restaurant that I took my wife to for her birthday. She made sure that it got delivered before we got there. My wife was thrilled to see it get bought over by the waiters as she was not expecting it. Thank you Lydia
If you go to london like me sometime, i always visit harrods because de decoration is very nice and you can find food of the world
Some of the staff were friendly while others were not as helpful. One staff was unaware of my statutory rights to return or exchange goods for up to a month in accordance with English law. This also applies to jewelry. Know your rights as a consumer and fight for them.
Food taste average, but the service of staff is very friendly and hospitality 👍
Good selection of products but has the worst service. I base this also in comparison to other stores in harrods, grumpy employees and despite being empty waited a while to be served...considering there were 3 employees?
We you able to get up and you can come over and i hope you are
Few other brands rival Furla for a classic designed bag. My mum loves them especially the light pastel colours the designs favoured. Also the bags are literally everlasting. The quality of the material and the attention to detail is immaculate.
I normally visit the Furla flagship store at Regent Street but as I was shoping in the area I visited this store instead.
I was happily impressed with the services received the friendly and helpfull staff. I love the way the products were displayed in the store.
I normally visit the Furla flagship store at Regent Street but as I was shoping in the area I visited this store instead.
I was happily impressed with the services received the friendly and helpfull staff. I love the way the products were displayed in the store.
Very high class bags for some women but not for everyone!!!!!!!