Top Corporate offices in Swords, Ireland

The main operator from Stansted, Ryanair, seems quite happy to manipulate emails hiding important information which ended up costing over £110 to check in.

That is in addition to the 50+ emails about deals etc I have received since buying a ticket.

Trading standards and the FAA should seriously investigate malpractice at both Ryanair and Stansted... I'm sure both are maniputed at the disadvantage of the customer.

My negative experience means I will be using neither again, and discouraging others based on my experience.

At the cost of £55 per person, Ryanair has just lost 2 customers for life. And maybe more given the negativity around this experience.

I hope you deem it worth while.

I'm interested that they are also recruiting. If they treat the Staff anything like their customers, I would not become a part of that.

The more I travel for leisure in Europe, the stronger I find my affinity with Ryanair. It’s cheap, efficient and widely available (even during low travel season). Never had a late flight. Never had a full flight. Plenty of overhead space. Plenty of young travellers to make friends. As long as the middle seat is empty, the experience is virtually the same as a short-haul business class flight by any other European carrier.

Customer Service clearly don't give a damn about its customers, website is lacking booking information which ends up costing you more, But they obviously don't care! So even if you double check, they will change their minds, & charge you, so will never be more than a rubbish budget airline!

I was scammed by their employee.
In summary, I feel deceived as I was charged erroneously for my baby bag, which clearly adhered to the dimensions specified on Ryanair's own website. Despite presenting evidence and receiving confirmation from your online representatives, there was a persistent lack of understanding among your on-site staff. This discrepancy in information and subsequent incorrect charge has left me feeling.

Our flight was delayed by 2h56min and according to your brochure passengers are entitled to meals and drinks vouchers after the 2h mark. Important to notice: just 5 minutes longer on delay would result in heavy compensations for all passengers.
Your colleague on the plane told us they couldn't give us vouchers, because they didn't have any to give and I had to contact support and "it would be solved in no time". This is the response your colleague in support keeps giving me: we saved time by not giving you anything.
So to avoid having to compensate your passengers you deny them drinks and meals, you basically spit on them twice in this situation, only for the sake of cash. Disgusting is the only word I have for it. I hope this company lands exactly where this workflow ethic belongs: bankruptcy.
Here is my honest review: 1/5 is best you can hope for with this level of service for your clients. No matter how much the tickets cost, no matter how much you say sorry and inform us about the delay we already know about being on the flight.
You could mail the vouchers to your clients afterwards. There is always a way to be attentive, but you guys forgot the learn it.

This is the worst airline I have ever encountered in my life. They canceled/delayed (?) my flight out of Athens, and didn’t provide any assistance, nor information on what’s going to happen. Spent the entire night at the airport, trying to find any competent person, to get some information. There were none! The airline doesn’t have a proper 24/7 help line, and their online chat platform is a joke, and highly recommend not to use it, unless you’re the most relaxed person. It would not help anyway, but frustrating the hell out of a person. Now, in the morning, I am sitting on the concrete, and still have no idea, how I am going to get to my destination.

AVOID AT ALL COSTS!!!
Me and my family had an horrible experience in this flight (FR2922 - Aug 18th, 2023, 15:15) as we were stuck for more that an hour inside the plane without air conditioning and under the torrid Barcelona weather (+40ºC inside the plain).

As a bare minimum, the crew should be serving water to all passengers but when I asked them that, they told me they weren't authorized to do so, and if we wanted water... we had to pay for it.

Absolutely disgraceful. We expect a compensation for this.

last time I wrote a review for the flight attendants who deserved praise because they did their job to the best of their ability. This time I have a complaint about this company because they did not let Mrs. Oksana on the flight to Dublin-Pula on 01.08.2023 nor did they refund her money for the ticket because she had neither a visa nor a biometric passport. the lady is from Ukraine and she already flew to Croatia in October 2022 without a biometric passport and visa, and now after January 1, 2023 she could not. explain how she used to be able to travel to that destination without a biometric passport, but now she can't. At least there is no more money. I don't fly with that company anymore because you are the worst liars and fraudsters when it comes to prices

You have to go in with low expectations. We were delayed both outbound and return. In the case of the return flight the local staff didn't have the slightest clue where the plane was and how late it was going to be. I pieced it together using flightaware and flightradar24 to let them know. I got updates on my flight status 4 hours after I arrived at my destination 2 hours late (so 6 hours later). Biggest tip I can give is be careful of flying where there are only select days that they travel to a destination and there may not be a lot of options to get back to your original destination. I purchased all the extras but doesn't mean anything if you're delayed like everyone else. Flying them again in September to Dublin so with multiple flights we will hopefully have options if we're delayed or cancellation occurs. You can say you get what you pay for but this was only airline serving route...and I would have paid more if promptness was a focus.

Pay for luggage just to have some security guard yell at you in Greek on the tarmac and grab it from your hands.

Then make fun of you for not speaking Greek.

The instagram reels are true, avoid the airline if possible.

This is an awful airline company! Spend the extra bucks for better service and experience. I would rather not travel than deal with this company ever again. I have flown with Ryanair before with the same bags many different countries with no problem. One person in the entire company with insecurities had an issue in my eight years of flying with this company with my children. I even paid to have the extra carry on luggage. Everything was fine, I was walking through, then the lady asked if i had a checked luggage,  once I told her that I didn't, she saw it as an opportunity to scam me for more money. Nevermind that I measured and emailed this company prior to checking in. Once i got on the aircraft, there was more than enough space for my small hand bag, both under the seats and in the over head. We were the first seat in the very front of the plane, so we had the storage to our selves. I plan on putting in a claim to get my full refund back. SAVE YOUR TIME AND MONEY, THIS COMPANY IS A SCAM, ALWAYS LOOKING FOR WAYS TO GET MORE. AT THE END OF THE DAY YOU END UP PAYING MORE WITH THIS COMPANY WITH ALL THE EXTRA FEES!!! They treat people this way, because no one fights back, while my few flights each year with my children may not be enough for this company to care. I hope people with the same experience as me and others completely avoids this company. This company has no ethics. I do want to say well done to the guy that  printed my boarding pass and the flight attendance.

In general, the organization of the flight leaves much to be desired. This applies to both check-in, landing and in-flight passenger service.
To the positive: the distance between the seats and the comfort of the seats. At least where we flew in this regard, everything was fine. Much worse food, drink and entertainment on board. When flying within Europe within 1-2 hours per flight this is not a problem. But when the plane flies 4 hours plus, even if the tickets cost a little, then food and drinks, which also usually cost a little in general, should be offered on board for free. Let it be included just in the cost of cheap tickets. People who pay 50 euros for a flight, will pay 60+ but with food/drinks (for example 1 drink + 1 food for free... ).

During the flight: offers to buy all sorts of spirits, colognes, etc. are very unnerving, especially when drinks cost a lot of money. I would advise management to consider "giving food and drink plus entertainment (movies, music...) for free" especially on long dustance flights.

The airport experience lately especially ticketing, the apps, security and US immigration is so unpleasant that it puts me off traveling to Ireland and I am Irish. Dublin airport was alot easier to get through 30 years ago.

Well, let me tell you about my latest tango with this fine establishment. It's a real charmer, let me assure you. They've got a refund policy that would make even the shadiest of characters blush. Customer care? Ha! That's a punchline if I ever heard one.

So here's the scoop. Ryanair, the name that strikes fear into the hearts of travelers everywhere. I had the pleasure of attempting a connecting flight with them, and let me tell you, it was an experience for the books. Dublin to Venice, delayed by the weather. Now, normally you'd think, 'Hey, they'll help a guy out, right?' Wrong. Asked the cabin crew for a little assist, but it was a big fat no-go.

Next thing you know, I'm bunking down in Venice for the night, booking a fresh set of tickets for me and my partner. But wait, there's more! You see, they conveniently forgot to mention during the booking dance that there was just one lonely ticket left. My partner? Left high and dry.

So, what's a savvy traveler to do? Off to Verona we go, catching a flight from there. And just to add the cherry on top, Ryanair's response? A big fat refusal to refund for the flights we missed. Bravo, folks. Bravo.

Now, I had the pleasure of a little chat with their customer service, and let me tell you, they're the picture of useless. Pointed me towards their complaints form, as if that's going to right this ship. Save yourself the trouble, my friend. This company's got more red flags than a bullfight. The aircrew's friendly enough, I'll give 'em that, but when it comes to the management and their policies? Scum doesn't even begin to cover it.

Waited an hr for bags to arrive on carousel in terminal 1. Get ur act together DAA. Poor performance

Lucky to even get the one star, bars closed at 9pm, food stalls closed at 8:30 have a flight at 10:55 at night, the smell in the airport terminal is horrendous with sewage, short ques for a change but other than think cork might be a better option to fly out of, DAA well done you have really ruined the whole experience, you should be ashamed

Waiting over 50 minutes for bags to be delivered 600meters. Joke service. Sorry make that an hour and fifteen minutes now. Went to the desk and hadn’t a clue what was going on.

Dublin airport a joke, queueing for 2.5 hours, near flight miss even with recommended timing, queues inside all over, rubbish everywhere, toilets a disgrace, overall stressful and disappointing. Get your act together DAA. 😠

They couldn't care less about passengers. Feel sorry for the ordinary staff. The top brass should be fired but it's Ireland, we don't do accountability. Would love to avoid this airport but can't unfortunately.

Total chaos 4 hours 20 mins queuing missed flight next flight in 2 days starting to get back to normal today 17 of 11 2022 airport is quite today 24th of Feb 2023 no madness

I have been traveling through DAA for 12 years, but never saw it as filthy, trash everywhere, sticky floors, fast track for security 40 mins, when only one out of there security belts were manned. Gross. Whoever is the manager of the airport should be ashamed.