Ryanair

The main operator from Stansted, Ryanair, seems quite happy to manipulate emails hiding important information which ended up costing over £110 to check in.

That is in addition to the 50+ emails about deals etc I have received since buying a ticket.

Trading standards and the FAA should seriously investigate malpractice at both Ryanair and Stansted... I'm sure both are maniputed at the disadvantage of the customer.

My negative experience means I will be using neither again, and discouraging others based on my experience.

At the cost of £55 per person, Ryanair has just lost 2 customers for life. And maybe more given the negativity around this experience.

I hope you deem it worth while.

I'm interested that they are also recruiting. If they treat the Staff anything like their customers, I would not become a part of that.

The more I travel for leisure in Europe, the stronger I find my affinity with Ryanair. It’s cheap, efficient and widely available (even during low travel season). Never had a late flight. Never had a full flight. Plenty of overhead space. Plenty of young travellers to make friends. As long as the middle seat is empty, the experience is virtually the same as a short-haul business class flight by any other European carrier.

Customer Service clearly don't give a damn about its customers, website is lacking booking information which ends up costing you more, But they obviously don't care! So even if you double check, they will change their minds, & charge you, so will never be more than a rubbish budget airline!

I was scammed by their employee.
In summary, I feel deceived as I was charged erroneously for my baby bag, which clearly adhered to the dimensions specified on Ryanair's own website. Despite presenting evidence and receiving confirmation from your online representatives, there was a persistent lack of understanding among your on-site staff. This discrepancy in information and subsequent incorrect charge has left me feeling.

Our flight was delayed by 2h56min and according to your brochure passengers are entitled to meals and drinks vouchers after the 2h mark. Important to notice: just 5 minutes longer on delay would result in heavy compensations for all passengers.
Your colleague on the plane told us they couldn't give us vouchers, because they didn't have any to give and I had to contact support and "it would be solved in no time". This is the response your colleague in support keeps giving me: we saved time by not giving you anything.
So to avoid having to compensate your passengers you deny them drinks and meals, you basically spit on them twice in this situation, only for the sake of cash. Disgusting is the only word I have for it. I hope this company lands exactly where this workflow ethic belongs: bankruptcy.
Here is my honest review: 1/5 is best you can hope for with this level of service for your clients. No matter how much the tickets cost, no matter how much you say sorry and inform us about the delay we already know about being on the flight.
You could mail the vouchers to your clients afterwards. There is always a way to be attentive, but you guys forgot the learn it.