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Reviews
It’s time to add more cashiers, it is obvious that people don’t want to use the self checkout. When you shop in an expensive store like WF you expect at least to have an exceptional service not to be directed to self checkout.
I love this shop. The staff is aways very friendly and smiling. Quality and selection of suplement, food and cleaning product is very high. I enjoy shopping here a lot
I’m an everyday long time shopper. The staff is always super helpful and always nice. Unfortunately yesterday I got food poisoning from the hot bar. This would be the third time in the last 3 months from the same hot bar and location. There needs to be better management for that particular station so someone else doesn’t get sick or worse. I’ll be back, I just won’t be eating from that hot bar.
So disappointing. I walked into the store today where I have been shopping at for years, and saw that more than half of the checkout stands had been removed. The update from the cashier who rang up my groceries was that it has been decided that self check-out kiosk will replace the cashier's at this quaint neighbourhood grocery store. What an enormous loss for those of us who shop this Whole Foods, in the West End. This is definitely not the demographic that will benefit in anyway from this change. I for one shop here and pay higher prices, because of the excellent customer service, small neighbourhood feel, and the tradition of having an actual person that rings through my groceries and actually bags them. Definitely not the right decision for this location and clientele.
First off, 5 stars for employees!
0 stars for corporate greed…
Support for local products has diminished big time!
No more coffee/muffin deal.
No more bacon at breakfast.
No fresh juice.
At least whole foods didn’t replace ALL its tills with self check out…
I miss Capers.
This has the facade of a health and wellness store but underneath we see corporate greed.
The soul of this store is disappearing, if we feel it as customers I’m sure employees do too. 👎🏼
0 stars for corporate greed…
Support for local products has diminished big time!
No more coffee/muffin deal.
No more bacon at breakfast.
No fresh juice.
At least whole foods didn’t replace ALL its tills with self check out…
I miss Capers.
This has the facade of a health and wellness store but underneath we see corporate greed.
The soul of this store is disappearing, if we feel it as customers I’m sure employees do too. 👎🏼
I went to buy hot bar food and ended up picking a few other items today. When paying for my items I asked the cashier if I could buy a gift card. He said, "Yes, but I'm going to help the next person in line so that he doesn't have to wait." What? I asked why I was supposed to wait as he wasn't finished serving me. I decided to not bother and will get a gift for my friend to shop somewhere else.
The worst WF I’ve ever been to.
This place is horrible.
Some of the staff are very kind and helpful but the ones who aren’t ruin the whole experience.
I only go here as a last resort.
The manager told me to move from an aisle when I was speaking to one of the visiting sales reps for a supplement. This person I was talking to was contracted by WF and had a booth there, so the manager could have negatively affected their sale if I was going to buy.
Really unprofessional and rude.
This place is horrible.
Some of the staff are very kind and helpful but the ones who aren’t ruin the whole experience.
I only go here as a last resort.
The manager told me to move from an aisle when I was speaking to one of the visiting sales reps for a supplement. This person I was talking to was contracted by WF and had a booth there, so the manager could have negatively affected their sale if I was going to buy.
Really unprofessional and rude.
Always LOVE ❤️ my
WFM shopping 🛒 trips 🫐🥭🥝🫛🧄🍌🍑🥐🥓🍳🍕🥥🥨🍞
WFM shopping 🛒 trips 🫐🥭🥝🫛🧄🍌🍑🥐🥓🍳🍕🥥🥨🍞
I just had the worst experience in the supplement department. The staff was shockingly rude. They were out of stock on a product, and I brought the tag to the service desk to ask if I could order it. Instead of accommodating me, the woman snapped at me for bringing her the tag. I said I’m bringing it to you to show you what I’m looking for. I thought it would make it easier for you to scan it. I will put it back. I know exactly where I got it from. She snapped at me to do that now! Then she tried to take it out of my hand to say that she would do it. As I was sticking it back on the shelf! Never again. I’d rather shop where I am treated with courtesy and kindness.
As someone who juices regularly I have to drive here from Richmond to get good quality organic produce. It’s incredible to me that I cannot rely on the local Richmond grocery stores (including Superstore) to reliably carry organic produce. And contrary to what many people believe about whole foods, their organic produce always costs me LESS than when I am able to find it in Richmond!!
I live near this place, so I've been coming here for the pre cooked to go and grocery for over ten years. The store is small, but most of daily necessities an be found here, and the weekly sale items always offer very good prices. There are many employees who will greet you proactively and offer help. However, there are two female employees in the coffee bar department who have been working there for a very long time. Whenever I see them, even though they are wearing masks, I feel like they are not looking at me and do not want to greet me. They seem very indifferent, which is really bad when I come to drink coffee early in the morning. I always say thank you politely, but they still don't respond much. Overall, most of the employees are enthusiastic, and the products are fresh and reasonably priced. I will still come here to consume frequently.
Small and cosy but very effective. Good selection of everything you expect in a grocery store including coffee, tea and pastries and even cakes. Worth mentioning is also the organic fruits and vegetables section. The overall appearance of the store has nicely improved over the last ten years. Really like to sit on the patio and to shop there. Parking is free.
Such a wonderful clean store - large selection of fresh fruit. We stopped in on our way to bike the sea wall, and grabbed some fruit and coconut water to take with to lunch. The cashier I spoke to was so nice, we had a wonderful conversation. Sometimes it’s the little things that make your day, and that was one of them. Fresh mango at the sea wall, a perfect lunch.
Fairly nice place, as a whole foods you'd expect about as much. Wide selection of options both fresh and not. The deli had some choice fresh sandwiches too. The staff was approachable and all in all a good experience. A little pricey but it's also core downtown.
Great little store. It's a bit small and can be very crowded at times but they've got an excellent little seating area for coffee or even a meal. Great bakery and lots of options for hot, ready to go meals. This place has free parking, which is a big win in the city.
My gf and I pretty much eat the burritos from here 4 times a week. We love it so much!! The staff are super nice and very friendly. The only thing is that the size of the burritos are sometimes big some times small.