Giuseppe Di Prima

I dined at Sausalitos in Essen with a group of six colleagues at 8:40 PM. We had ordere for 5 beers and some hamburgers. Unfortunately, the beers took over 40 minutes to arrive, and when we asked about our hamburgers after roughly 2 hours and 20 minutes, we were told that there were many tables to serve, and we'd have to wait longer. It became clear why so many people were leaving. Frustrated, we decided to request the bill and expressed our intention to leave. One waiter in German dismissively said, "It doesn't matter if they're leaving."

I can confirm a disappointing lack of courtesy and professionalism. The staff seemed underqualified when it comes to customer service. I strongly recommend that the owner take steps to better train and manage their employees. I would not recommend this establishment.