Local Guides World
Mike D
1 reviews on 1 places
FRANKE excels in Quality on both fronts:
- Product Quality
- Customer Service
This is in stark contrast to Hafele (which for us turned out to be a total disaster).
The Hafele dishwasher was so noisy that we that we could not even have a normal conversation even outside the kitchen. 64 dBA (their promise 49 dBA).
Ohh it's only a difference of 15 dBA; but the dB scale is logarithmic and 15 reflects an increase in sound pressure or 32 times their advertised 49 dBA.
The Hafele customer service team did NOTHING to fix the problem and failed on both fronts: Customer Service and Product Quality.
Finally after a month the store took the Hafele dishwasher back and we purchased a FRANKE from another store.
FRANKE DISHWASHER
Nice and quiet at 49 dBA
The FRANKE did arrive with a small dent in the Stainless Steel front panel.
A very professional FRANKE technician arrived just a few days later and replaced the panel.
We need additional appliances soon and guess what....
THEY WILL ALL BE FRANKE.
Thank you to your FRANKE SERVICE TEAM IN THAILAND.
(Phimphache, Preedit and Nisa)
- Product Quality
- Customer Service
This is in stark contrast to Hafele (which for us turned out to be a total disaster).
The Hafele dishwasher was so noisy that we that we could not even have a normal conversation even outside the kitchen. 64 dBA (their promise 49 dBA).
Ohh it's only a difference of 15 dBA; but the dB scale is logarithmic and 15 reflects an increase in sound pressure or 32 times their advertised 49 dBA.
The Hafele customer service team did NOTHING to fix the problem and failed on both fronts: Customer Service and Product Quality.
Finally after a month the store took the Hafele dishwasher back and we purchased a FRANKE from another store.
FRANKE DISHWASHER
Nice and quiet at 49 dBA
The FRANKE did arrive with a small dent in the Stainless Steel front panel.
A very professional FRANKE technician arrived just a few days later and replaced the panel.
We need additional appliances soon and guess what....
THEY WILL ALL BE FRANKE.
Thank you to your FRANKE SERVICE TEAM IN THAILAND.
(Phimphache, Preedit and Nisa)