Rick Ann Marie

We stayed for 6 nights over 9 days. We arrived at Logan at 1230a. Called the hotel. 30 minutes later, I called again,a s the shuttle had not arrived. Person on the phone assured us that we had not been forgotten and that, perhaps, the driver had experienced traffic issues (at 1am?). When the shuttle arrived, the driver never spoke and never offered assistance. On the way to the hotel, another passenger's bag rolled into the stairwell, blocking out exit. On arrival at the hotel, the driver made no attempt to get out and moved the bag. I moved the bag out of the shuttle so we could exit. Check-in was smooth. For our first visit, we stayed in room 328. Spacious, Great beds, Quiet. Deadbolt did not line up with the door jamb, making the lock useless. Shower plus that redirects water from the tub to the shower was faulty. B the end of our shower, we were standing in 3-4 inches of water. Also, a "bath-fitter" tub had been installed over the original tub, making the step from the tub to the floor extra long and awkward. No railing to hold onto. On our second visit, we were assigned a room on the 2nd floor. The key would not open the door. The front-desk clerk came up and also was unable to open the door, commenting that the battery in the door lock must be dead. She told us we cold take the room and wait for the maintenance person to fix it, but he was off-premises and his return time was unknown. We declined the room and were assigned to room 324. Not as big as 328, but still quiet and with good beds. No microwave and the frig was a college-dorm style that sat under the sink adjacent to the bathroom. Third floor ice maker never worked during either visit. Breakfast was so-so and the breakfast room was too small. Guests poured into the lobby to find places to eat. Overall, the shuttle incident tainted our impressions of the hotel. While it is certainly adequate, I wold look for another place to stay next time.