huuchinhchin tran

Brought my 2020 Sienna to Charlesglen Toyota twice, spark plugs filled with oil, and engine rattled heavily when idle . Service manager said " It's normal to have spark plug filled with engine oil" , and deemed the car as " normal condition" , so they don't fix it. Will update video of the " normal rattled engine " soon. 5 start for their "bravely normal honest behavior" :)) , but not for their expertise :))