Local Guides World
Kush
1 reviews on 1 places
Shittu and the staff were very unprofessional. My wife and I are both working day jobs and on instructions from the HealthConnect (govt. service), we were asked to register with Dr Shittu for family doctor. We took an appointment via phone at this clinic. We explained the receptionist that we are looking to sign up for family doctor since we recently moved in the area. (Until now, we had waited patiently for 1 year to get a family doctor available nearby).
On the appointment day, we reached on time only to be told to wait for an hour while we noticed walk ins were given priority. Upon confronting, we got told to wait more, nothing changed.
Having adjusted with the only availability on a weekday, both of us had to remain absent from work which seems to be of zero concern to the team.
AT THE END OF ALL THIS, SHITTU walks in the room and tells us that they are NOT ACCEPTING FAMILY DOCTOR PATIENTS as of 2 months ago! Does the staff here feel they have liberty to waste time of two working professionals by inviting them to clinic for signing up and then break the news that they cant take us? Couldnt they not book an appointment and tell us they are not accepting new patients? SHITTU replies "i do not allow my receptionist to make this decision" !!!
ETHICS of this clinic dont add up and I would avoid this clinic at all costs.
EDIT: The team called me from their office, when I asked for the manager, he/she refused to come on the line. Disappointing to see the response on google review. They since started harassing me and my wife with back to back calls every few minutes to take down this review.
I have myself worked in Nigeria for years and have deep respect for the people of Nigeria, there is nothing racist about this office's low work ethics. To add to that, your lawyer threats speaks volumes. Your doctor claiming to not give permission to reception to disclose his availability on phone to sign us up sends a very clear message.
Lastly, my wife and I had an appointment at 12pm and 1215pm. We are not privy to your scheduling, but we have the freedom to see, hear (unfortunately your waiting area conversations are not muted, it is impossible to not hear them) and engage socially with other humans. 100% we were impatient, since we gave up a lot of things to show up at the appointment time!! If there were genuine delays in appointments from the morning, a call from your reception is expected. If you can provide an iota of evidence that we disrupted any patient, I will take this review down, however, this is construed by you to cover the main issue for which an apology is actually due without but/if. Its shameful that your response is that schedule information is not public. If our allegations is unsubstantiated, then maybe you need to work on understanding what an appointment means.
This review is my experience as it happened. If you/your team is not accepting patients for family doctor - inform us on the phone!
On the appointment day, we reached on time only to be told to wait for an hour while we noticed walk ins were given priority. Upon confronting, we got told to wait more, nothing changed.
Having adjusted with the only availability on a weekday, both of us had to remain absent from work which seems to be of zero concern to the team.
AT THE END OF ALL THIS, SHITTU walks in the room and tells us that they are NOT ACCEPTING FAMILY DOCTOR PATIENTS as of 2 months ago! Does the staff here feel they have liberty to waste time of two working professionals by inviting them to clinic for signing up and then break the news that they cant take us? Couldnt they not book an appointment and tell us they are not accepting new patients? SHITTU replies "i do not allow my receptionist to make this decision" !!!
ETHICS of this clinic dont add up and I would avoid this clinic at all costs.
EDIT: The team called me from their office, when I asked for the manager, he/she refused to come on the line. Disappointing to see the response on google review. They since started harassing me and my wife with back to back calls every few minutes to take down this review.
I have myself worked in Nigeria for years and have deep respect for the people of Nigeria, there is nothing racist about this office's low work ethics. To add to that, your lawyer threats speaks volumes. Your doctor claiming to not give permission to reception to disclose his availability on phone to sign us up sends a very clear message.
Lastly, my wife and I had an appointment at 12pm and 1215pm. We are not privy to your scheduling, but we have the freedom to see, hear (unfortunately your waiting area conversations are not muted, it is impossible to not hear them) and engage socially with other humans. 100% we were impatient, since we gave up a lot of things to show up at the appointment time!! If there were genuine delays in appointments from the morning, a call from your reception is expected. If you can provide an iota of evidence that we disrupted any patient, I will take this review down, however, this is construed by you to cover the main issue for which an apology is actually due without but/if. Its shameful that your response is that schedule information is not public. If our allegations is unsubstantiated, then maybe you need to work on understanding what an appointment means.
This review is my experience as it happened. If you/your team is not accepting patients for family doctor - inform us on the phone!