Local Guides World
Dix Paulson
1 reviews on 1 places
One word to describe the whole clinic would be "unprofessional".
We (my wife and myself) have been Dr.Soltani's patients for over 2 years and we have had the opportunity to see the quality of care decline over time. There's been some questionable practices and unprofessionalism starting from the receptionist to the doctor. I'm writing this review based on multiple experiences and not due to a single incident.
1. During one visit while my wife eas explaining her symptoms, the doctor's watch kept buzzing every 30 seconds and she would take time to read the text on her watch. She was distracted throughout the session and we had to repeat ourselves multiple times.
2. To avoid the long wait times encountered at the clinic, we booked the first appointment of the day once. Doctor ended up being late to work that day and we had to wait almost an hour. That's when we realized that it's not the patients taking longer, but the doctor showing up late that's contributing to causing the delays.
3. The doctor has been rushing us during the session lately and it seems like she doesn't have the time nor interest to treat a patient.
4. There are two doctor's names being posted on the clinic's door even though there's only one doctor practicing in the clinic. I doubt it if it's a way to bring in twice the amount of patients with just one doctor. This would explain why it's hard to get an appointment here.
5. There's no proper communication between the doctor and receptionist. During our last visit the doctor said she would call us (through medeo) app to discuss a test result. But when we called the receptionist to check if we can schedule it, she argued with my pregnant wife and denied to give an appointment. She called back later and gave us an online appointment for 4:45 pm. We logged in at 4:45 for the call and waited till 5:30 when we decided to end the call. We later got a message from the doctor saying that she will call back the next day. There was no communication from them for another 3 weeks.
My wife is a high-risk pregnant woman and if this is the kind of treatment she got, I'm really worried about the care that goes in to treating other patients. We have been going to a walk-in clinic lately and we were surprised to see the difference in care, and compassion the doctor and receptionist showed us at the walk-in clinic. We will never go back to NY North Medical clinic and is in the process of taking us off their patient list. A doctor who is late and distracted isn't professional. Dr.Soltani seemed like she's a lot better than this when we first visited the clinic and I hope it starts getting better for the sake of other patients.
EDIT:
We understand that 15 to 20 minute delays are normal and that is exactly why we scheduled an appointment as the first patients of day. Doctor did not even show up to the clinic for almost an hour.
Also, we only got one phone call that too after almost 3 weeks and two calls after the review was posted.
I'm glad that you appreciate honest reviews because I keep my review honest so that other patients can know what they are getting in to.
We (my wife and myself) have been Dr.Soltani's patients for over 2 years and we have had the opportunity to see the quality of care decline over time. There's been some questionable practices and unprofessionalism starting from the receptionist to the doctor. I'm writing this review based on multiple experiences and not due to a single incident.
1. During one visit while my wife eas explaining her symptoms, the doctor's watch kept buzzing every 30 seconds and she would take time to read the text on her watch. She was distracted throughout the session and we had to repeat ourselves multiple times.
2. To avoid the long wait times encountered at the clinic, we booked the first appointment of the day once. Doctor ended up being late to work that day and we had to wait almost an hour. That's when we realized that it's not the patients taking longer, but the doctor showing up late that's contributing to causing the delays.
3. The doctor has been rushing us during the session lately and it seems like she doesn't have the time nor interest to treat a patient.
4. There are two doctor's names being posted on the clinic's door even though there's only one doctor practicing in the clinic. I doubt it if it's a way to bring in twice the amount of patients with just one doctor. This would explain why it's hard to get an appointment here.
5. There's no proper communication between the doctor and receptionist. During our last visit the doctor said she would call us (through medeo) app to discuss a test result. But when we called the receptionist to check if we can schedule it, she argued with my pregnant wife and denied to give an appointment. She called back later and gave us an online appointment for 4:45 pm. We logged in at 4:45 for the call and waited till 5:30 when we decided to end the call. We later got a message from the doctor saying that she will call back the next day. There was no communication from them for another 3 weeks.
My wife is a high-risk pregnant woman and if this is the kind of treatment she got, I'm really worried about the care that goes in to treating other patients. We have been going to a walk-in clinic lately and we were surprised to see the difference in care, and compassion the doctor and receptionist showed us at the walk-in clinic. We will never go back to NY North Medical clinic and is in the process of taking us off their patient list. A doctor who is late and distracted isn't professional. Dr.Soltani seemed like she's a lot better than this when we first visited the clinic and I hope it starts getting better for the sake of other patients.
EDIT:
We understand that 15 to 20 minute delays are normal and that is exactly why we scheduled an appointment as the first patients of day. Doctor did not even show up to the clinic for almost an hour.
Also, we only got one phone call that too after almost 3 weeks and two calls after the review was posted.
I'm glad that you appreciate honest reviews because I keep my review honest so that other patients can know what they are getting in to.