Ralitsa Georgieva

The food is excellent, the quantity is more than enough, but the service could use a little help. We ordered some chicken pasta from Uber eats and after an hour we saw that our order is cancelled. When we called they explained that they had called us and notified us, which is not true at all. We had to order again and wait another hour for the new dishes. This was not a pleasant experience.

The staff is incapable of doing their job. We started ordering at the kiosk, but our gift card wasn’t working there so we had to go to the person cash desk. We ordered a salad and a sandwich, the gift card wasn’t working again (why do you have the option to put your card in your account when you really can’t use it online). We paid cash and after that we got 2 sandwiches, explaining that this is what we ordered, when in fact it was not. A little more customer oriented staff wouldn’t hurt. I love Panera bread, but this one doesn’t really exceed my expectations, or even close to them.