Vaibhav Alshi

They are fraud. They sold me ghatiya quality shoes. Mumbai Airport store of Tresmode told me to write to their customer care. When customer care approved and I went to exchange shoes, they refused to exchange it just because I went wearing it. In fact I showed shoes in first place when they told me to talk to customer care, that time also I went wearing it to show how uncomfortable they are. Also the fact is my mail was clearly mentioning that I used shoes and they were of worst quality. They are all oversmart, even after receiving mail approval for exchange, store person found a reason to overrule the approval given. He went little away from me, called his boss and informed him that no need to exchange. I overheard and then told him to talk in front of me which he didn’t. I realised he doesn’t value customer and he is arrogant salesman who keeps his boss also in pocket. If this quality and approach continues then he can soon be CEO of a bankrupt shoes company in India at least. It was such horrible experience. No wonder their stores are closing down at many places. They only take plenty of money and sell faulty products and then send away customers who complain about it. I can produce entire trail of documents if required but in short Tresmode is not brand worth it. Please avoid wasting money on their products.