Gaylene Bruskotter

Read the fine print on the receipt they had you as their no refund policy is not articulated in person. My husband and I went into this store and purchased a replacement wedding band and a necklace. While we are thrilled with the wedding band, the necklace notsomuch. I sent an email to the Manager, Sarah who forwarded my complaint to the owner who inadvertently responded to me insinuating that I had buyer's remorse and used very disparaging language about a customer he had never met. I was offended and appalled. I was advised they had a no-refund policy and would have to exchange the necklace or accept a store credit. We were not verbally advised of a no-refund policy but it is on the receipt which is inserted into a little envelope at the conclusion of the purchase. The clasp on the necklace was unmanageable and I did not find a suitable replacement. The unprofessional response from the owner did nothing to endear them to me and I just wanted to be done with them. While they did make an "exception" to their policy, they charged over $250 as a restocking fee. The necklace had been worn approximately 1 hour before falling off repeatedly. I cannot recommend any store that does not put customer satisfaction first. READ THE FINE PRINT! If you have a problem with any of your purchases, trying to return it for a refund will not go well. Buyer Beware!