Local Guides World
Ashish Nathoo
3 reviews on 1 places
The zoo itself is nice and clean. (reason for which I have rated 2 stars, and not 1)
It was disappointing to see so many animals not on display in some sections of the zoo.
The zoo services are awful.
The worst are the zoo mobile and membership services.
The zoo mobile is supposed to come every 15 minutes according to signs. If you ask any zoo mobile staff in how much time is the next zoo mobile coming, they'll tell you in 10-15 minutes or 15-20 minutes, and you end up waiting 45 minutes or 1 hours before seeing the next zoo mobile. It's not a one off issue. It has been the case each time I visited the zoo and waited for the zoo mobile. Once I even left after waiting more than 1 hour at the main station without seeing a single zoo mobile coming by. Many other people left as well.
The membership services is even worst, especially the HEAD OF MEMBERSHIP of the zoo. That person is a very rude lady who talks loudly to humiliate you in front of all other staff and guests/clients/members. She tells you that the value of a membership is 2 entries at the zoo. You don't need to be a genius to understand that the value of a yearly membership is from day 1 to day 365, and not 2 entries at the zoo. It is normal to expect an acceptable level of services for what is included in the membership package. And when you complain, they don't care. They just take your money and do not care whether or not they are able to provide an acceptable level of service. They do nothing to make up for it.
Management is not even on the ground to see how things are going on, and how to make things better for guests/clients/members.
Moreover, when comparing last year's membership which included zoo mobile access, for this year you will have to pay about 60% more if you want a membership which includes the zoo mobile access. 60% increase is a huge amount.
For those who never went to the zoo, it's worth paying a day pass ticket and spending the whole day visiting the zoo.
As far as the zoo membership itself is concerned, it's a hard pass for me. I took my first zoo membership last year, and will not be renewing it.
I will look for other zoos or safari experiences around.
It was disappointing to see so many animals not on display in some sections of the zoo.
The zoo services are awful.
The worst are the zoo mobile and membership services.
The zoo mobile is supposed to come every 15 minutes according to signs. If you ask any zoo mobile staff in how much time is the next zoo mobile coming, they'll tell you in 10-15 minutes or 15-20 minutes, and you end up waiting 45 minutes or 1 hours before seeing the next zoo mobile. It's not a one off issue. It has been the case each time I visited the zoo and waited for the zoo mobile. Once I even left after waiting more than 1 hour at the main station without seeing a single zoo mobile coming by. Many other people left as well.
The membership services is even worst, especially the HEAD OF MEMBERSHIP of the zoo. That person is a very rude lady who talks loudly to humiliate you in front of all other staff and guests/clients/members. She tells you that the value of a membership is 2 entries at the zoo. You don't need to be a genius to understand that the value of a yearly membership is from day 1 to day 365, and not 2 entries at the zoo. It is normal to expect an acceptable level of services for what is included in the membership package. And when you complain, they don't care. They just take your money and do not care whether or not they are able to provide an acceptable level of service. They do nothing to make up for it.
Management is not even on the ground to see how things are going on, and how to make things better for guests/clients/members.
Moreover, when comparing last year's membership which included zoo mobile access, for this year you will have to pay about 60% more if you want a membership which includes the zoo mobile access. 60% increase is a huge amount.
For those who never went to the zoo, it's worth paying a day pass ticket and spending the whole day visiting the zoo.
As far as the zoo membership itself is concerned, it's a hard pass for me. I took my first zoo membership last year, and will not be renewing it.
I will look for other zoos or safari experiences around.
The zoo mobile is the worst thing at the zoo.
You pay for a service that the zoo cannot provide.
Customers end up waiting more than one hour to get onboard a zoo mobile. Zoo employees tell you that there's nothing they can do about it, and they continue to sell zoo mobile tickets.
What does the management do about this???
You pay for a service that the zoo cannot provide.
Customers end up waiting more than one hour to get onboard a zoo mobile. Zoo employees tell you that there's nothing they can do about it, and they continue to sell zoo mobile tickets.
What does the management do about this???
Nice park with 2 kids playground (one newer) and a splash pad.