Toronto Zoo

We love the zoo! I love learning all about the animals from the volunteers. They have a wealth of knowledge! It is so big so I recommend getting a membership so that you can see it all slowly. It’s such a great way to spend a big part of your day outside. Lots of picnic tables to choose from. I love how there’s lots of fun “playground” areas for the kids everywhere.

Kids love it, great fun and that’s why it deserves our 5 stars rating. Good animals variety. Make sure you visit all sections. Will take you around 4 hours + lunch time (fast food options are available). If you are a new comer make sure to use your Canoo app discount. You get free admission. Best time to visit, in my opinion, is end of Spring or beginning of Autumn

We went to the zoo as part of the city pass. It was decent. I really liked the indoor buildings they had. The zoo mobile was a little lack luster, we didn’t see that many animals with it. Parking was $15 and must be purchased at the green buildings near the entrance.

Fantastic place to spend a day out. All the animals kept in the zoo are in abundance and not merely a sample of their species. Only reason I give one star less is they have a parking charge which is quite hefty. Given the crowds they attract, the zoo management should have ideally thought about rationalizing it if not remove completely.

The Toronto zoo is a really nice place to spend time in nature. We went there with family and had a great time. We actually started with a nice cheese pizza at the first stop of the hop on- hop off 😉. The exhibits of animals were really nice. One sad thing was to see animals in confinement do not augur well for me 😢. But the saving grace was that animals were taken well care of .

The Hop On- Hop Off train rides to each of the sections were really good. They explained the family chain of animals and the history of the zoo which was fabulous. Overall a very well spent day.

It's fun for little kids and a great educational space to learn about various animals around the world. Maybe it's the time of year we went, not too many animals are out on display. There's some nice boardwalks and pathways throughout that make for a scenic walk. Definitely a good way get steps in!

It was raining for half of the day so the zoo wasn't too crowded which is what I prefer.

Will be back for special events.

The zoo itself is nice and clean. (reason for which I have rated 2 stars, and not 1)

It was disappointing to see so many animals not on display in some sections of the zoo.

The zoo services are awful.
The worst are the zoo mobile and membership services.

The zoo mobile is supposed to come every 15 minutes according to signs. If you ask any zoo mobile staff in how much time is the next zoo mobile coming, they'll tell you in 10-15 minutes or 15-20 minutes, and you end up waiting 45 minutes or 1 hours before seeing the next zoo mobile. It's not a one off issue. It has been the case each time I visited the zoo and waited for the zoo mobile. Once I even left after waiting more than 1 hour at the main station without seeing a single zoo mobile coming by. Many other people left as well.

The membership services is even worst, especially the HEAD OF MEMBERSHIP of the zoo. That person is a very rude lady who talks loudly to humiliate you in front of all other staff and guests/clients/members. She tells you that the value of a membership is 2 entries at the zoo. You don't need to be a genius to understand that the value of a yearly membership is from day 1 to day 365, and not 2 entries at the zoo. It is normal to expect an acceptable level of services for what is included in the membership package. And when you complain, they don't care. They just take your money and do not care whether or not they are able to provide an acceptable level of service. They do nothing to make up for it.
Management is not even on the ground to see how things are going on, and how to make things better for guests/clients/members.

Moreover, when comparing last year's membership which included zoo mobile access, for this year you will have to pay about 60% more if you want a membership which includes the zoo mobile access. 60% increase is a huge amount.

For those who never went to the zoo, it's worth paying a day pass ticket and spending the whole day visiting the zoo.
As far as the zoo membership itself is concerned, it's a hard pass for me. I took my first zoo membership last year, and will not be renewing it.
I will look for other zoos or safari experiences around.