klaudia kolska

Rudest staff, lost my bag and delivered broken. Emailed about everything and didn't even get a simple sorry, not only are the staff at the airport AWFULL but the supervisors clearly couldn't care less about how their workers treat people. Clearly customer service skills are not necessary to get this job. I was asked 'why are you angry' after being told that they cant find my bag. They also lied about it being left in Warsaw when the whole time it was stuck in Heathrow because a bunch of IDIOTS couldn't locate the bag. There is no number for complaints or head office either.