Sehrish Khan

Terrible experience with Poetry of Living. I’ve ordered furniture online twice- the first was a dream, the second an absolute disaster. I queried the delay in receipt of my coffee table and was advised by consultants that the order was “out for delivery before 5pm today” for TWO days in a row and nothing arrived, despite me ensuring that someone was at home and available at all times to receive the order. The courier did not contact me to schedule or alert me of delivery date either. When it finally arrived today, the couriers said they do not assemble (which is apparently offered to customers). When I opened the box, I discovered the loose screws strewn around (not even packaged together) and there were only seven screws and washers for a table that needs EIGHT at a minimum (12 to cover all). I’ve never received furniture without the necessary parts to assemble! To top it all off, the length of the screws sent were too short (40mm) so I had to go back to the hardware store to get all new 50mm screws. Absolutely disgusting service. I also never get a timeous response by emailing customer service - their responses are always delayed so I have been on the phone with poetry at least 8 times this week. Absolute waste of my time and money. Beautiful furniture but so not worth the drama and poor service that accompanies it.