Poetry Canal Walk

Ordered an item online. My first time entering the store ever. Went to the counter to collect my parcel. I told the sales assistant “I’d like to collect my parcel” she looked at me so confused?
Next she asked me for my order number and gave it to her, proceeded to say it’s incorrect and if she can see my phone. Then she says I should’ve given her the one time pin? These small nuances of not being able to take accountability is quite tiring and unnecessary - I have to worked in retail in my uni days and it was a bit shocking for me.
BEAUTIFUL ITEM THOUGH!

A very disappointing experience at this branch as it’s incredibly messy; all the clothes are bunched up so tightly and not colour -coordinated like the other Poetry stores. It’s the most disorganised store, no service at all either. It literally needs a complete overhaul.

Terrible experience with Poetry of Living. I’ve ordered furniture online twice- the first was a dream, the second an absolute disaster. I queried the delay in receipt of my coffee table and was advised by consultants that the order was “out for delivery before 5pm today” for TWO days in a row and nothing arrived, despite me ensuring that someone was at home and available at all times to receive the order. The courier did not contact me to schedule or alert me of delivery date either. When it finally arrived today, the couriers said they do not assemble (which is apparently offered to customers). When I opened the box, I discovered the loose screws strewn around (not even packaged together) and there were only seven screws and washers for a table that needs EIGHT at a minimum (12 to cover all). I’ve never received furniture without the necessary parts to assemble! To top it all off, the length of the screws sent were too short (40mm) so I had to go back to the hardware store to get all new 50mm screws. Absolutely disgusting service. I also never get a timeous response by emailing customer service - their responses are always delayed so I have been on the phone with poetry at least 8 times this week. Absolute waste of my time and money. Beautiful furniture but so not worth the drama and poor service that accompanies it.

What a wonderful welcome from Namhle. I had a great experience in this store. I came looking for a belt and left very satisfied. Every staff member was helpful and attentive.

I'm very disappointed by this store’s service. I went to take out my laybye only to be told the jacket is nowhere to be found. I waited over 30mins as they were busy looking only to be told they will call me when they find it. I travelled over 40km to go fetch this item for tomorrow’s event. What an inconvenience! Someone from that store sold my item as it was the last one in the country.

Always love shopping at poetry stores but this time i received a gift...they really have something for everyone.This was my gift...🤗

So pleased with the customer service I received a couple of months ago. After a recent shocking experience at Zara, it made me think of how well Poetry has treated me in the past. That is how you retain customers. Thanks again!