Ran Lo

I called the day before reservation to try and confirm, was hung up on, tried back several times the next 30 minutes to hang ups and busy signal. They could not speak or understand English. These are not the original owners to the 'good reviews'. Because we were on the road and unsure if we had a place to stay, I made other plans (this is the day before out trip to Lisbon). I did finally reach someone at the phone number about an hour later. Was told it was a 'misunderstanding'. I cancelled our reservation and was assured that they WOULD NOT charge our card. Well, here I am, they charged our card. I would never recommend this place on just customer service alone and we haven't even got to see the hotel. We will be fighting our charges. Very unprofessional, should not be in business.
Stand by..... They are suppose to call back. We shall see.
Ok, the day has gone by, we called back after not hearing anything. After multiple attempts to get them to answer the phone, we finally got through. Man that I spoke with, stating that he was manager now tells us the Owner will not be in till the weekend. And I informed him that we are disputing charges. I would not deal with these people AT ALL.