Victoria Gibbs

Unless you know exactly what you're getting into and are knowledgeable about the product yourself, don't go here. My family had countless issues being told incorrect information and being sold wrong products over the years. Last straw for me was a couple of years ago when I purchased a phone and put $500 down. They never put the money towards my phone, my provider had no idea it is existed. It ended up being months of back and forth to get my money back. They weren't even able to find the receipt, I had to go to a different best buy location out of province to finally acquire the receipt and it still took another month to get my money back because they told me they could only give it in cash despite the fact I had paid in card. I don't know if this is accurate but I was under the impression that without my original receipt, had I paid cash, there would have been no way to find my purchase or get my money back. I fortunately did get my money returned and although the employees were kind, it is clear the company does not focus on training them and ensuring they have the knowledge they need to serve customers in a store where they are often spending hundreds if not thousands of dollars.