Local Guides World
Chain retailer with a large array of brand-name electronics, computers, appliances & more.
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Reviews — 8
Very rude customer service. Requested a call back for a new cell phone. Never received a call back and that was 10 days ago. All of the owners comments back to the negative reviews with “this certainly does not align with…” really seems it aligns exactly with how he wants to run the business. Also telling customers to go to a website to request help instead of being able to call the store is disgraceful.
Credit best buy putting up with our multiple changes to our purchases and installs
MARIA is the BEST!! Amazing, she knows her stuff and is so kind, curtious and a pleasure to talk to!
MARIA is the BEST!! Amazing, she knows her stuff and is so kind, curtious and a pleasure to talk to!
Dumbest thing I've ever heard of in my life.. I cannot call the store because they are open, if I want to talk to a human, I have to go in, despite living 1.5 hours away.. its 2024 and I can't call a store??? Enjoy the digital world folks.. this is what its going to be like from now on
Staff with limited knowledge and store has equally limited stock. Was asked to order on-line IN the store.
Brett from Best Buy in Charlottetown killed it - excellent work ethic, great customer service, he made my experience. He was the one who fixed my laptops. Thank you, Brett! 🥇
Unless you know exactly what you're getting into and are knowledgeable about the product yourself, don't go here. My family had countless issues being told incorrect information and being sold wrong products over the years. Last straw for me was a couple of years ago when I purchased a phone and put $500 down. They never put the money towards my phone, my provider had no idea it is existed. It ended up being months of back and forth to get my money back. They weren't even able to find the receipt, I had to go to a different best buy location out of province to finally acquire the receipt and it still took another month to get my money back because they told me they could only give it in cash despite the fact I had paid in card. I don't know if this is accurate but I was under the impression that without my original receipt, had I paid cash, there would have been no way to find my purchase or get my money back. I fortunately did get my money returned and although the employees were kind, it is clear the company does not focus on training them and ensuring they have the knowledge they need to serve customers in a store where they are often spending hundreds if not thousands of dollars.
In September I bought an Xbox controller from the Charlottetown Best Buy, along with a 2 year warranty. A little over a month later I realized there was a problem with it so I went in to do an even exchange for a new one that worked properly. I was turned away and was told I could only mail it in if I wanted a new controller and that it would take over a month to get back to me. Regardless of the warranty process if I was sold a faulty controller I shouldn’t have to wait that long for something I paid over $250 for.
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